Pretty expensive if paying out of pocket
Response from developer
alux0r, Luna's self-pay rate is $125 and is mentioned on the website. When you scheduled your first session, our Concierge asks if you would like to use insurance or self-pay. If you chose to use insurance, our team would collect your insurance information and verify your benefits, which is done as a courtesy to our patients. (Patients can also ask their health plan what their deductibles and co-pays are for treatment.) Luna communicates a patient's financial responsibility, per their health plan, in advance of the first session. If you did not receive that information, could you please email us at info@getluna.com and we could investigate this? Thank you!
Not ready for prime time
I did contact customer service and ask to no longer receive messages via text. That request was submitted over a week ago. I was told you are not able to selectively remove text but they could stop texting. Great! Please stop texting. I received another text message yesterday.
Today after my session I received a request for a progress form. I have a relationship with my medical provider. You provide billing and an app that allows my professional to do her job. On average I receive 1-2 communication per day from you. These communications are not even included in the app, but via email. Please stop with the nonsense messages and surveys.
Response from developer
Thank you for your feedback. We are pleased to hear that you are enjoying your therapy. If you would like to opt out of text reminders about your appointments, you can do that in the App. If you would like to additionally opt out of email reminders, please call us and our Concierge can complete that for you. Typically, we recommend that patients keep one type of reminder communication, either text or email, so that they are aware of their upcoming appointments.
The best knee and feet massages.
She is so sweet. Even though I look terrible due to mouth surgery and no teeth in my mouth yet, she treats me like a movie star. She is so sweet and kind. I wish all of you could get her. If yiu need someone now, you can check and see if she has appointments available. You never know.
God bless her.
I love my sweet therapist.
🙏🙏🙏🙏🙏🙏🙏❤️❤️
Response from developer
Thank you Toorphan for sharing your experience. We wish you all the best in your recovery!