Great website- Citizen watch
I am a horologist & watch collector. I currently own 2 Citizen timepieces that I was able to register on the awesome My Citizen app.
Great website, but a little difficult to navigate until you try it several times. If you are unable to load your watches, keep trying eventually it works.
Over the years, I have come to greatly appreciate Citizen timepieces as modern stylish high quality products. If someone comments on my Citizen as a low-end Mall watch, I inform them that Citizen makes the MOST ACCURATE timepiece in the world. Trying to change this perception, one potential new customer at a time 👊🏻
Thanks for staying ahead of the curve.
Great website, but a little difficult to navigate until you try it several times. If you are unable to load your watches, keep trying eventually it works.
Over the years, I have come to greatly appreciate Citizen timepieces as modern stylish high quality products. If someone comments on my Citizen as a low-end Mall watch, I inform them that Citizen makes the MOST ACCURATE timepiece in the world. Trying to change this perception, one potential new customer at a time 👊🏻
Thanks for staying ahead of the curve.
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Spider-Man watch
I love all of my citizen watches. Including my new marvel Spider-Man watch. It looks great and the chronograph is useful.
My only issue is that it isn’t easy to see in low light conditions. Neither the hands or face is lumed.
My only issue is that it isn’t easy to see in low light conditions. Neither the hands or face is lumed.
Camera identification didn’t work for me
Decent app although it would have been nice be able to just scan the watch or tag. Neither would work for me but other than that it does the job
Works but took a bit of trying
The app loads quickly but I had difficulty entering my information on ‘scan’ but eventually it did work well.
This app is horrible
Watches are great. App is horrible. Doesn’t scan barcode or back of the watch. Getting to the menu options is nearly impossible because the photo button covers the option selections for different ways to register your watch, making it impossible to scroll and select options.
Registration of Warranty
Terrible instructions on how to register for the warranty!
You’re asked for;
Case Number
Model Number
Serial Number
Caliber Number
What they don’t tell you;
To add or not add a hyphen
Which letters to capitalize
Where to add a space
Now keep in mind that this is the step after not being able to scan your “unique” barcode!
I have the watches tag, the boxes barcodes, and the proof of purchase paperwork and ALL of them have subtle differences in all of the number examples I have stated above.
If I was one that believed in these conspiracy theories I would lean towards Citizen wanting to frustrate the consumer in giving up on trying to register for their warranty?
There are other embedded numbers that theorist’s could have a field day with.
In conclusion I understand in having to secure your expensive purchase however not to the point where the end user can’t register their purchase!
You’re asked for;
Case Number
Model Number
Serial Number
Caliber Number
What they don’t tell you;
To add or not add a hyphen
Which letters to capitalize
Where to add a space
Now keep in mind that this is the step after not being able to scan your “unique” barcode!
I have the watches tag, the boxes barcodes, and the proof of purchase paperwork and ALL of them have subtle differences in all of the number examples I have stated above.
If I was one that believed in these conspiracy theories I would lean towards Citizen wanting to frustrate the consumer in giving up on trying to register for their warranty?
There are other embedded numbers that theorist’s could have a field day with.
In conclusion I understand in having to secure your expensive purchase however not to the point where the end user can’t register their purchase!
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Great watch, trash app
I received the watch as a gift & was surprised to find no instructions accompanying it. A small card inside the box stated that you could use the app to get them. I installed the app on an iPhone 12 and went through the registration process. However, after numerous failed attempts to receive a verification email I gave up. By the time that I’m actually able to register this watch the extended warranty that you get for doing so will have expired anyway. Citizen make a great watch but need to fire whoever it is that wrote their completely trash app.
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My Watch
I I like it very much with the way you can set it now it’s a lot easier to sit in the watch that I have so thank you again have a great day and I appreciate your help
ABSOLUTELY PATHETIC
For a company that produces such beautiful watches they sure need instruction for how to produce a functional app. As someone in IT, I would have fired the entire team that produced this glitchy mess.
First of all, none of the numbers on the tag matched the watch (this might have been Amazon’s fault), so with zero instructions I find myself googling to figure out which numbers mean what on the back of the watch. Some my ask “why didn’t you use the feature to take a picture of the watch back?”. I did, but that feature doesn’t work and is garbage.
I finally find my watch in the app using the movement and case number. I try to register. The serial number is blank. So since there’s no way to enter a serial number to a watch you’ve already added I’m forced to delete the watch and re-add using the serial and model (which required more googling).
After all that I try to register again. I get almost to the end. I try to enter a picture of the comfirmation order and BOOM, the app crashes! UNACCEPTABLE!
I managed (after 45 minutes) to register. Is this the point of the app? REALLY?!
No stars if that was an option.
First of all, none of the numbers on the tag matched the watch (this might have been Amazon’s fault), so with zero instructions I find myself googling to figure out which numbers mean what on the back of the watch. Some my ask “why didn’t you use the feature to take a picture of the watch back?”. I did, but that feature doesn’t work and is garbage.
I finally find my watch in the app using the movement and case number. I try to register. The serial number is blank. So since there’s no way to enter a serial number to a watch you’ve already added I’m forced to delete the watch and re-add using the serial and model (which required more googling).
After all that I try to register again. I get almost to the end. I try to enter a picture of the comfirmation order and BOOM, the app crashes! UNACCEPTABLE!
I managed (after 45 minutes) to register. Is this the point of the app? REALLY?!
No stars if that was an option.
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Everything I Hoped For
I’m tough on watches and have no desire to change batteries nor setting the date. This one is about perfect and attractive to look at. Next Citizen Watch will have Atomic Clock setting. Can’t wait. :)
