NETGO! User Reviews

Tramlink Nottingham Limited

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Awkward and slow

I want to use the tram. I download the app, and try to buy a ticket.

Endless pop-ups asking me to register for an account and even one reminding me that it’s illegal to travel without a ticket get in the way of me doing so.

I buy my ticket and it’s “locked” for 30 seconds for no good reason. Can I board the tram yet? Will I walk straight into the arms of a ticket inspector and a fine if I do? Who knows.

Sure, I was able to accomplish my goal, but it was made harder by a series of deliberate design decisions that made it harder to just….buy a ticket and get on a tram.

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Rob Redpath

3 months ago

First time using the app

Tried to purchase a ticket and it glitches after a payment is done no idea what’s going on as the app syncs and automatically closes. Can’t use it!

95£

2 years ago

Response from developer

Sorry to hear there's been a problem. We believe this was caused by the Payment Service Provider adding an additional payment option in error. They have now removed this but if you are still having issues please can you contact info@mynetgo.co.uk and we'll get you up and running.

Very Unreliable

App seems to constantly have issues- latest being an error message about it taking longer than expected to open/ synching data- but then never opens. Happening to multiple people I know too!

Saddler69

2 years ago

Response from developer

Hi there, sorry to hear this. This has been reported by a very small number of users and we have an update coming soon that should hopefully address this. In the meantime deleting the app and reinstalling should fix this. If you have any more problems please contact info@mynetgo.co.uk and we'll be happy to help.

Now always waiting to sync data

Used to be able to buy a ticket in a moment using Apple Pay as I want to the tram stop - now all is always “syncs data” and apologising this is taking longer that expected and telling me after the 4th attempt to restart the app - when cycle is repeated. Now forced to buy tickets from the machines at the tram stop

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jonathansc63

2 years ago

Response from developer

Feature Suggestions

Hi, Can you add an option to load the ticket on app? I have purchased Tram Ticket using website but I cannot load the ticket on the NETGO! app.

Can you also add Tram Times? Like the Departure and Arrival Time.

J1Red

2 years ago

App not loading!??

I’ve been using this app to purchase season tickets for me and my daughter but for the past week I can’t access the app to show purchased monthly tickets there’s no information on why this app is not working??

Sexypeach72

2 years ago

Response from developer

Hi there. We looked into this and at the time and a mobile operator was having issues in the Nottingham area with their network. This prevented the NETGO app from loading and wasn't an issue with the NETGO app itself. We believe the mobile operator has now addressed the issue but if you are still experiencing a problem please contact info@mynetgo.co.uk and we'll be happy to help.

Suggestion

The app in general is pretty plain but informative. If you could add an in app timetable for every stop that would be genuinely better.

theo throner

2 years ago

Won’t let me enter card details

The app won’t accept my payment details so I can’t buy a ticket. Have logged in and out and re downloaded the app but no change.

Cosmo_eh

3 years ago

Good but buggy

App is usually flawless and the tramline updates are very useful plus and I can purchase tickets within seconds and it’s cheaper and more environmentally friendly than getting tickets from the machines. However for the last 2 weeks my app will not let me purchase tickets anymore and it is constantly “fetching last payment method” I have tried logging out and in again and deleting and redownloading the app but nothing seems to work so I have had to purchase my tickets at the machines which is sometimes inconvenient. Any help available ?

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kingkd760

3 years ago

Response from developer

Hi, sorry to hear you're having problems. The issue you're reporting is an account rather than app issue. We do have an update for release soon that should help to resolve such account issues but if you can contact info@mynetgo.co.uk we can get you back up and running. If you're also able to update your review once this is resolved that would be much appreciated.