Dreadful process
This is the worst process I’ve had to go through whilst trying to purchase a membership card or the like for anything I have ever done before. Whilst I’m not claiming to be a genius at IT, neither am I completely unskilled. My daughter is disabled and she would be totally unable to do this herself. The app is not instinctive and lacks explanation and simple instructions. I tried last July to renew and was told that it hadn’t worked. After three adults have spent almost an hour to try again this afternoon, I now discover that I was indeed charged for a railcard replacement last July after all. Having spoken to a rail network employee in the ticket office I was told that many people have reported how difficult and frustrating the process is. We have given up trying to replace a disabled railcard for our daughter and she’s exactly the type of person who is entitled to assistance. I’d be grateful if you would provide me with a name and address of a higher authority in the system so that I can take this further.
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Waste of money
Firstly why should I have to buy this? It should be automatic and free for veterans. But having spent a chunk of money on it, it is useless. I can’t use it to get discounts.
A Very Useful App
I find the app very useful! It allows you to have easy access to the rail card you’ve bought. Also purchasing or renewing your Rail Card via the app and having it on the app, means you do not have to wait for a physical card to come through the post.
I also believe that you’re not allowed to have the same railcard on more than two devices at any time.
You need to make sure you always have enough charge on your phone or you have easy access to a compatible charging cable or to a power bank. That way you are not “caught out” by having your phone shut down just before you show your digital railcard to an authorised railway officer who requests permission to view the railcard accompanying your train ticket.
I also believe that you’re not allowed to have the same railcard on more than two devices at any time.
You need to make sure you always have enough charge on your phone or you have easy access to a compatible charging cable or to a power bank. That way you are not “caught out” by having your phone shut down just before you show your digital railcard to an authorised railway officer who requests permission to view the railcard accompanying your train ticket.
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