Leave a Review Zengo
ZenGo
I have never bought bitcoin and never used this app when I got stuck Mark was right there to walk me through the steps until I completed all my steps. Very efficient very professional
I would recommend this companytiggger7
EASIER THAN the BofA APP!
Honestly, I’ve been in crypto now since 2014 and this is the best mobile wallet I’m yet to use. It’s easier to use than my bank of America mobile app! Here’s why it’s great (especially for crypto novices):
1. No need to remember and safely store passphrases and seed words! (Big) back up your wallet with a loved ones biometrics! Highly practical!
2. Many crypto assets/coins able to be stored
3. Built in chat for customer support! (Just has numerous higher level questions answered in the app by zengo employee!)
This wallet makes crypto intuitive and simple! Great job team zengo. Also fwiw: I’m really happy you integrated one of the most underrated projects in crypto too: TERRA / $LUNA and their family of country specific stable coins.Show lessdon nachos
Helpful customer service
I am new to the crypto world. I was greatly confused and concerned about a transaction and the customer service reps were incredibly patient and walked me through to resolution. They even followed up with me when I had left the chat to do
other things! They were great! I’m glad I discovered this app and will be using it for my digital currency needs.Show lessPKH70
No setting to increase fee for faster speed
Other apps have a toggle to increase priority and increase fee. This reduces chance your transaction will get stuck in mempool for 30 mins or even hours. So this app is fine for casual users who don’t need fast transactions but non-useable for people who need transactions made in minutes.farmballceltics
Excellent customer service
Navigating the purchase of bitcoin can be daunting but ZenGo was very informative and prompt which I really appreciated. It’s nice to have guidance through the process and ZenGo did that for me. There are a lot of wallets and it’s hard to choose you don’t know if it’s a good one till you’re in it. Up from ZenGo is great. Choose them!Show lessGiordanelli
ZenGo
I had a minor issue being new to the platform and I reached out to customer service. I got a rep by the name of Carlos who was excellent a true professional definitely gets five star on resolving my issue immediately. ZenGo is great what is amazing you guys got a long term customer here thanks again Carlos!Show lessGTGT9
ZenGo makes it easy!!
If you are anything like me then you will understand the title here! I’m new to the cryptocurrency world and I’m steady trying to take it all in. Lots of these apps with wallets and bitcoins and the blockchain, sending and receiving! I was quiet confused ! Then I came across zengo and it made it so much easier for me to understand. They also have a live help chat room with some very nice customer service working to help you at anytime! It really has made this new crypto world easier for me as I go! I’m constantly learning something new with it! Thanks ZenGo!Show lessBsTar928
Too Many Problems
I really enjoyed Zengo at first. Their customer service is unparalleled and super easy to use the application. Baking rewards are much higher than coinbase as well. Unfortunately though I have missed opportunities to buy other crypto on dips due to frequent “bugs” preventing me from sending crypto to an exchange. Three separate times now my wallet has showed zero funds which is alarming. Now I have tried to remove other crypto which burns ether but due to
zengo’s app my crypto doesn’t leave but still burns ether.Show lessXRPmoon shot
Developer Response
I am so sorry about that. You should never experience so many issues. As we told you in our support those are currently being fixed. If you want to give us a second chance, we are here for you.Amazing
Had a few questions regarding the fees and support answered them in a couple of minutes of me submitting a ticket. Very polite and professional costumer service.(I talked with Carlos but I’m sure others are amazing as well) App itself is well designed and intuitive, only thing I would like to see in the future is dark mode. But everything else works fine. As soon as I transferred the coins from my Coinbase I got a notification on ZenGo saying I have a transaction pending, and as soon as it was confirmed on, the money was available in my wallet. Trust me when I say this, you will experience 0 holds and delays.
If you are an entry level bitcoin investor, or just want an additional wallet to keep your coins in for a faster usage/purchase, this is the perfect app for you.Show lessstuffed_monky
Withdrawal delays
This is an update to my review titled withdrawal delays. Both the chief engineer and the CEO directly reached out to me in no time at all to explain the issue and rectify it. I won’t go into details but they went above and beyond in making things right. My overall experience with ZenGo has been good and I would recommend ZenGo to others. Keep up the good work.Show lessGtown1999
