Leave a Review moomoo
Possible scam
ACH withdrawal system has been “down for maintenance” for several weeks, with no communication from the app. This means the only way to get the money out of your account is through a wire transfer, which moomoo charges for and your bank will probably charge for as well. I had to pay $40 in fees to withdraw $200 from my moomoo account. I have tried to contact customer support but they do not reply. I currently have most of my net worth in the app, and now I can only get it out if I pay 20% in wire transfer fees.Show lessFaintCreator512
Terrible
First off customer service blows. There English is terrible. I purchased some OTC stocks over the last few months..Now when I attempted to sell one..it states they no longer support this stock due to low liquidity..keep in mind the stock has the highest liquidity it has had the entire year. Often market orders would would fill instantly on other sites would take hours on futu. The time for a market order to fill on these stocks increased drastically the last few months.Show lesstino teix
Could be better
I love how on Robin Hood you can trade options even when you’re waiting for your money to clear I added $420 to my account thinking I was going to be able to trade options this week and only found out that I was unable to having to wait for the ACH transfer to clear. I also think that Robin Hood‘s debit card is an awesome asset to have because if you are in need of some extra cash all you have to do is liquidate a few things and right away and it’s accessible to your use on your debit card.Show lessMNKID22
Can not sell covered calls on this app
The fact that the English version of the app doesn’t allow investor to sell covered calls is just not fair. How can we have income when we can’t even sell covered calls in this kind of market ? ? When Robinhood and Webull both allow their investors to generate income with covered call options . While the Chinese users with the Chinese version can sell covered calls . Update pleaseShow lessTrishasun123
Excellent app
Yup it’s another trading platform, however there is a lot of information available on THIS platform that allows stock investors/traders to research into individual stock companies without needing to switch back and forth between other apps and websites for additional information.
Moomoo’s extended trading hours (4a-8p EST) also provides an advantage over the more basic trading platforms.Show lessM6manchester
They forced to sell my options because of thier so-called "risk control"
Moomoo forced to sell my in the money options one hour before the options expired and made me lost $50. They did that because of their so called "risk control" and "insufficient fund". However, as a brokage, Moomoo doesn't understand the rule of options and the difference between right and obligation. I want to fully control the options that I own! I can choose (have the "option") NOT to EXERCISE the option if I can't and there is no risk what so ever! I talked to the customer setvice and told them it is wrong but she said that is how they operate and she cannot do anything about it! It is surprising that a brokage is so unproportional and makes the decision for your posotions, even if you don't have any margin!Show lessAMD-YES
Better than the competition
After Robinhood, like many others out there, I was left looking for another app to switch to and after much research and trying other competitors, I landed on Moomoo and have been loving it so far.
I was able to sign up instantly, and start trading without any headaches, whereas with Webull it’s been a week and I’m still waiting. I’m especially a fan of their desktop app :-) and unlike others on here, I actually did get really fast support with their desktop app so I’ve had a great experience overall.
I’m Never using Webull after trying Moomoo, I mean look at the way the Webull devs treat their customers in just the comments on their app reviews. It’s gross.Show lessluckystrikeguy
Extremely Pleased
It is truly an amazing platform. You have access to all sorts of financial details, indicators, and you can even interface with other users on the app which gives you tremendous trading power! Furthermore, the layout is very user friendly, and the devs actually listen to feedback!Michael Liberti
Life Savings Lost Due To Order Book Glitch
On January 20th 2021, I was trading options as I regularly do. I have been a patron of FUTU/MOOMOO for about a year and it has been an utter joke. Last week, I had a massive options position opened. Around 12Pm the order book glitched leaving wrong numbers on the order book leaving me to believe my position was still in my risk parameters and would be able to close the position if need be.
I emailed Futu support (SINCE THEY HAVE NO NUMBER TO CALL!!) and told them about my issue. It took over 5 days to give me the generic response that they are not responsible and that I should read TOS because apparently I agreed that even if there’s a glitch I’m responsible for losses occurred. Over $30,000 USD was lost due to the incompetence and lack of support from the FUTU customer service team. Due to the glitch I was unable to close the position and was left in the dark for 5 whole days, not being told anything other than to wait patiently.
Moomoo seems great on paper, but be warned. The glitches robinhood, TD and others face are walks in the park compared to Moomoo’s disastrous glitches and endless mistakes. (DONT FORGET THEY LACK A CUSTOMER SERVICE PHONE NUMER! Only email!)
You’re better off donating your money to a charity before depositing it on Moomoo, atleast then you won’t be depressed when you lose your life saving due to a massive glitch, caused by a CHINESE brokerage.
See you in court Futu HoldingsShow lessghjngyuu
Best in the business
Although the “learning curve” on all of the features and dimensions are a little challenging, I believe this is the most complete, advanced and practical trading platform. The extended trad8ng hours and funds with margin availability in addition to the speed of trade execution is outstanding!
FYI: I have an engineering background with extensive computer programming and business analysis expertise. I have used almost every trading platform from the relics to the upstarts: TD, RH, E-trade, Firsttrade, WeBull...etc....Show lessFaradinc
