App does not work (Updated)
I am not able to log into my account through the app. I called Customer Service and was told to use the Chrome browser instead.
Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.
Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.
Show less
Response from developer
Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.
Horrible and hard to use
Like the previous upset reviewer I find it irritating having to re-do and resend information every time. They should not need full history of my medical visits! Nor should they take weeks to approve reimbursement when it’s my money to begin with.
I’ve never attempted to use the TASC card because I fear it will be declined at the counter for some technicality and embarrass me! Surely there’s a better app and company out there, if you’re the decision maker look for it don’t use this one.
I’ve never attempted to use the TASC card because I fear it will be declined at the counter for some technicality and embarrass me! Surely there’s a better app and company out there, if you’re the decision maker look for it don’t use this one.
Show less
My employer leaving tasc
My employer is leaving tasc. In fact they’re DUMPING tasc because of bad service. Tasc presents itself as being cheaper than the competition, which is why they were given a shot. But I’m glad that after numerous hiccups and issues, we’re going with another company.
Horrendous “upgrade” within the tasc company- lots of negative impact to the customer: from the app, to not getting paid, to just bad customer service.
In general, they question my purchases even after a receipt, demanding “more substantiation”. They question my pediatric copay receipts, saying “you could be buying candy or gum, so we need a better receipt.” They question my pharmacy purchases even when the receipt says “health item” and it’s for a prescription type drug like an antibiotic.
When they don’t pay, no one notifies me like a text or app notification I have to keep looking into my account to see where the claim is at in the process. Then if I see it as not paid, I’m on the phone wasting more time trying resolve it with a rep who is obviously from outside of the United States. You may or may not get a rep on the phone with a thick accent.
Good riddance tasc. I hope you go out of business. You don’t deserve anything.
Horrendous “upgrade” within the tasc company- lots of negative impact to the customer: from the app, to not getting paid, to just bad customer service.
In general, they question my purchases even after a receipt, demanding “more substantiation”. They question my pediatric copay receipts, saying “you could be buying candy or gum, so we need a better receipt.” They question my pharmacy purchases even when the receipt says “health item” and it’s for a prescription type drug like an antibiotic.
When they don’t pay, no one notifies me like a text or app notification I have to keep looking into my account to see where the claim is at in the process. Then if I see it as not paid, I’m on the phone wasting more time trying resolve it with a rep who is obviously from outside of the United States. You may or may not get a rep on the phone with a thick accent.
Good riddance tasc. I hope you go out of business. You don’t deserve anything.
Show less
Response from developer
Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.
Love this app!
I only downloaded it yesterday, but so far I am so happy with it. I forgot my TASC card at home and had to pay for my daughters appointment out of pocket. I submitted the bill and receipt yesterday and it’s already been reimbursed to my cash! Thank you so much!!
Avoid TASC!
Unless your employer had someone experienced with using TASC for both dependent care and medical care reimbursement requests, it’s not worth using TASC. The app is so poorly designed, it leaves you with more questions than answers. There’s a bit of guesswork in submitting things correctly and they will hold your money hostage without communicating to you that you did something incorrectly. And good luck calling, some of the most unprofessional and incompetent customer service you’ll get.
Show less
Definitely worse
The new system is more bureaucratic and convoluted in general. reimbursement process is inconsistent and depends a lot on the person who is processing your request. The form supposedly required for reimbursement isn’t available anywhere - CS was so smug about sending me one. I see there was no intelligent development process behind the ‘system upgrade’ other than enhancing the look. The app is not user interactive and streamlined at all. I am not sure how they have internally determined this as an improvement.
Show less
Worst service company ever！Keep away of their service!
The new version of the app is even worse than the old one. Not only about the app, it’s the company issue. When I submit the medical reimbursement receipt they ask for verification description of service which Is my privacy. I visit the doctor regularly from last year, even my medical insurance company approved their portion of responsibility every time. When I call TASC, they said the receipt should include the date of service, patient’s name And total amount, which are normal and shows on my receipt. They also said my reimbursement cannot be approved because the missing of description of service. Did any one get the receipt like that? What they ask for is not a receipt but a medical history info. The receipt is from a national hospital. I think what they want is the costumer can use their card directly. Their master card is awful too. It even denied at CVS pharmacy when I pay my prescription. It’s NOT OTC!! It’s prescription!!! I’m not the employer nor the HR, so I have no choice. If you do, please keep away!! It’s good for both of you and your employee/colleague.
Show less
Response from developer
Hi there, the description field is optional and it states so on the screen. You are not required to enter anything in that field to submit reimbursement request. We do not ask for any medical or PHI information from our customers.
Don’t fix what is not broken
I have been using TASC for the past 6 years with very little issues. Since the new platform and app has been released I have yet to be able to submit a successful reimbursement claim due to “No service available for this date”. The “MyCash” balance finally transferred to my bank account a month late, after 36 unsuccessful requests for transfers and 7 calls to the “customer service” phone number. Luckily, I only have a month left of this nightmare then I am NOT renewing this awful “service”.
Show less
