Leave a Review Elgato Control Center
Latest update ruined my connections
The latest firmware and app updates have made my lights wireless function useless. You can no longer control them remotely. Sometimes one of the two lights connects but not the other. I now have to power them off with the switch instead of the app. It only works when my computer is on and I control it with the stream deck. Pretty frustrating. I wish I could downgrade my firmware to when it actually worked.Show lessToddipoo
Always, “No Accessory Found”
This app is quite tedious. Although your product is connected to a power source, and your wifi is running completely fine, the app connection fails 9 out of 10 times. Its quite a hassle because even though your product worked with the app half an hr ago, it might not work in the next 15 minutes..niravanh_04
Poor Connectivity
With the latest update, the app and device are having difficulty communicating (which also happened intermittently before). I have to keep switching the light on and off for the app to reload and connect.JDarkly87
1.3.0 Update is TRASH.
Worked fine on app pre-update; all Key Lights, Key Light Air and Lightstrips were accounted for. Update makes all units inaccessible as they don't consistently register and show up on Control Center app.
Rewind or rework 1.3.0, Elgato. Love your products but this is underwhelming.Blablahblah!
Can’t add Key Light Mini in July 2022
Because of the software, this light’s going to have to be returned. I intended to add these for use at home and then for my wife’s media space. It’s 3 hours since I opened one up and it’s now clear that this isn’t going to work. Older Verizon FiOS router is the gateway, Apple Time Capsule handles DHCP, about 35 devices on the network. I’ve tried to add the Key Light from my iPhone 13 Pro, from an iPad Pro, from a MacBook Pro M1 max. I’ve tried via WiFi, tried the suggestions for doing it without wifi first. Powered everything off before trying again. This just isn’t working…Show lessvcayenne
New updates bricked my lights
I’ve used two key lights since the pandemic started, and they’ve generally been rock solid for me. This last update rendered them borderline unusable. One or both lights won’t appear in the app on a consistent basis. I’ve done all of the reset and resync steps multiple times. Both the firmware on the lights and my app are the latest versions available.Show lessroserose 2836
Not working
I could not find a way to connect my iPhone to the light. I would love to have it, I re started the phone about 3 times reseted the light and nothing it keeps giving a message of an error. Hopefully you can fix it soon.Bheret
Ran into some issues when first time setup…
Not really user friendly, the wifi setup instructions is not clear, had to google and YouTube the solution for 15 mins in order to solve a 30-sec issue.
Should have just fixed the bughdhfbrbcbjx
Version 1.3.0 works great
Version 1.3.0 solves the problems I ran into with the previous version, and has been working reliable on both iOS and Mac.
Original review:
I’ve had the same issue in both the iOS and Mac version of this app: the setup works fine and I can see the light is connected to my Wi-Fi network, but it never shows up in the app. At one point I got the light to show up briefly on my iPad today, after restarting it. During that brief time the app worked okay, though the brightness slider jumped around a bit when moving it. The Windows version of the app works fine. I was able to use that to update the firmware on the light, but that didn’t help with the problem on iOS and Mac. (Oddly I did not have any issues with Elgato’s newer Ring Light, aside from it being too large for my setup.)Show lessrobotspacer
Developer Response
Dear Control Center user, we have released an update to version 1.3.0 which contains connectivity improvements. Please test the new version - we hope that everything now works to your satisfaction. If you need further assistance or if you would like to give additional feedback, please contact our support team at: help.elgato.com Your Elgato TeamMake sure to configure correctly before use
I’m sure it’s amazing when it’s able to connect to the light. I see the network for the light. Connected. App says it can’t find it. 🤷♂️
Update: You have to put the light in config mode by holding the switch to the left (facing the front of the light) until the light throbs. After it throbs, turn the light on. From there you can connect to it via WiFi. Apple has a process where it configures the light automatically to your router. Open the Elgato app and It should work after that.Show lessPeqNP
Developer Response
Dear Control Center user, we have released an update to version 1.3.0 which contains connectivity improvements. Please test the new version - we hope that everything now works to your satisfaction. If you need further assistance or if you would like to give additional feedback, please contact our support team at: help.elgato.com Your Elgato Team
