Does not work for international ex-pats?!
I have been given a choice in the drop down menu of one country: USA. So...useless if one lives abroad. This is 2021, yes? App seems so 20th century.
HORRIBLE APP
I originally verified on my computer and it said I was verified. I checked later and it said I was not. I have been trying on my computer to verify for several weeks again but the right pages won’t open up. I tried two different browsers to no avail. I then found an option on the site saying I could do it on my device. I went to my phone and installed the app and then it charged me an undisclosed amount snd the app also does not allow me to verify. I want a refund!!! I have wasted several hours and horrid customer service. I also want to be contacted by the vendor because I need help to verify.
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Confusing & Terrible Customer Service
I was forced to use this company by my state and couldn’t have had a worse experience. Customer service was non-responsive and the site is difficult to navigate. I was forced into a shopping portion of the site and could not get to what I needed. As of writing this note, I have still mot been able to complete the task needed to access my benefits. I have also not heard back from customer service. Phone support is non-existent. I can’t express fully how disappointed I am by having to be forced to use the vendor.
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Horrible
Zero support
You have my life at your fingertips
I have uploaded my driver’s license, my passport, my birth certificate and my social security card. I completed my credit history and confirmed my current address, my birth date and my mobile phone number and you still cant verify its me. I keep receiving a notification that there is a problem with my mobile number to where you have sent (and I’ve responded) at least 10 notifications this morning. I even provided a selfie. I am now required to do a video call for which there is a 5 hour wait. Ive worked in NC for 30 years and NEVER applied for unemployment. WHY IS THIS SO DIFFICULT??? I am 3 months late getting unemployment. Can I offer you. Kidney? Im becoming desperate.
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I just am trying to verify who I am for unemployment
I don’t know yet how this is going to turn out but so far I have been nothing but confused with the site how it works and really what the government or state room unemployment office gets from it . I’veProcrastinated doing this for three days now and finally today have to get it done at first the main website had me stuck on shop I’ll think of a website that helps somebody know that you were you wouldn’t have a random weird shop. And now I spent the last hour trying to figure out where I go to get started and what I actually need to upload her deals to that I can verify who I am and upload a document saying exactly that to unemployment so I may get my benefits. I have yet to figure out where to actually go and be prompted what it is that I exactly need :( I’m gonna explore the site more and hopefully find where it is I’m supposed to be or just write the support an hopefully can be helped in a timely matter! Good luck to anyone eles who is also struggling!
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Close account
This app doesn’t deserve any stars because I could never get any help from it.
Close my account
I HAVE TO GIVE ONE STAR AS IT WONT LET ME SEND OTHERWISE
Close my account
I HAVE TO GIVE ONE STAR AS IT WONT LET ME SEND OTHERWISE
Log in
Will not allow me to upload and way to confusing for just trying to log into a regular account
Dumbest app ever! Completely incompetent!
This app is not worth the one star you have to get it in order to submit a review. You can put in all the correct information and you’ll still have to hold for over five hours just to get verified by one of their representatives.I sat on hold four times for over 3+ hours only to have the app require me to sign in again and start the process all over. It should be illegal to have someone hold for so long just to verify their identity and get resources needed during a pandemic. This is a ridiculous process! We should be able to go in person to show identification! In opinion this app needs to be trashed and the developers need to go back to the drawing board and try again or hire more workers to meet the demands of its clients, but sitting on hold for hours on end is a clear indication of epic failure!
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Doesn’t Support iPhone11?
I’ve tried countless times to upload facial scans and identification photos (.jpg format) but I get error messages telling me that my device type is not supported. An iPhone11, really? Mine isn’t jailbroken or modified from the manufacturer’s original settings. I’ve been trying for five weeks to submit an application for unemployment benefits. The State of California EDD uses this service to produce biometric facial scans of applicants, but I can never clear this hurdle and the 48-hour window closes - meaning I start from scratch. I’ve submitted request for help but all I get is boilerplate confirmations telling me that someone will contact me shortly. I have yet to hear from anyone.
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