A couple of bugs make it annoying to use!
This app is so buggy! It’s generally pretty slick, but there have been a couple of major issues that make it unusable! It’s generally a great app, great service and great product selection, but please be more on top of the bugs!
1. There’s an ongoing issue when scrolling though products. It jumps, then freezes, and then the same 2/3 products repeat down the line. You shut down the app and try again, but it doesn’t help. I’d be less annoyed if it was across the whole app, but it’s often just across 1-2 product lines, which probably means devs don’t pick up on it quickly.
2. A while ago there was a major payment issue, which meant you couldn’t complete purchase. They then fixed the issue but I think many people, myself included, were never able to complete payment again on their original
Account. I had to create a brand new account with a different email address, and that’s annoying.
1. There’s an ongoing issue when scrolling though products. It jumps, then freezes, and then the same 2/3 products repeat down the line. You shut down the app and try again, but it doesn’t help. I’d be less annoyed if it was across the whole app, but it’s often just across 1-2 product lines, which probably means devs don’t pick up on it quickly.
2. A while ago there was a major payment issue, which meant you couldn’t complete purchase. They then fixed the issue but I think many people, myself included, were never able to complete payment again on their original
Account. I had to create a brand new account with a different email address, and that’s annoying.
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Response from developer
Hi there, we're very sorry to hear that you have been experiencing some issues with our app, such as not being able to check out and having to create a new account as well as the app being buggy and freezing when scrolling down the lists. We will have this all feedback to the relevant teams to investigate and look to have these bugs fixed as soon as possible. - Dylan
Very impressive
I’ve used this service twice now and am very impressed by the huge selection, reasonable pricing, and fast delivery. Seems too good to be true! My only complaint is that the delivery tracking is a one hour window (one time which was totally inaccurate) so you don’t have a good idea when the delivery driver is arriving. It would be great to get live tracking like on other food delivery apps.
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Response from developer
Hi there, thank you very much for your honest feedback. We will have this passed on to the relevant teams so we can look to improve our service and delivery tracking in the future. - Dylan
⭐️⭐️⭐️⭐️⭐️
This app is honestly a godsend. It has a great range of products, namely M&S stuff which I love. The prices are okay, some may say M&S is a bit expensive but I think it’s worth it for the quality. Groceries can be delivered in as little as one hour. They always have offers on and I’ve been emailed quite a few discount codes which is great.
The only annoying thing is it often has items which are out of stock (in my area anyway, this may not be the case for everyone).
Prior to using Zoom, if I wanted groceries the same day I had to order with Deliveroo - who have overpriced stuff and add on a load of service charges.
Since downloading zoom, I haven’t used any other app to have stuff delivered. 5 stars from me 🙆🏻♀️
The only annoying thing is it often has items which are out of stock (in my area anyway, this may not be the case for everyone).
Prior to using Zoom, if I wanted groceries the same day I had to order with Deliveroo - who have overpriced stuff and add on a load of service charges.
Since downloading zoom, I haven’t used any other app to have stuff delivered. 5 stars from me 🙆🏻♀️
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Response from developer
Hi Olivia, thank you so much for taking the time to leave us such a fantastic review. We are so glad we are now your chosen grocer after your experience with Deliveroo. We are sorry you have ran into some stock issues, thank you for your feedback. If you ever need anything from us, please pop us a message on one of our social media channels and we will be happy to help you. - Nadia
App needs work on iPad
First of all, this is a review of the app itself, not the service; I’ve been pretty happy with Ocado Zoom whenever I’ve used with the main complaint being that some products in the range appear to be permanently listed as out of stock.
Now, on to the app. The main issue with this app is that it is locked to portrait mode even though it’s an iPad app and iPads are increasingly bought with keyboard+trackpad cases and used in landscape mode. This shouldn’t be too hard to fix given that the app is essentially a browser wrapped in a yellow/pink outer shell.
Logging in was also tricky, I had trouble getting it to trigger my password manager and had to switch to the password manager app to copy and paste (which would’ve been infinitely easier in landscape mode, side by side but no, can’t have that…)
Please show this app some TLC as it’s a shame to have it hinder an otherwise good experience.
Now, on to the app. The main issue with this app is that it is locked to portrait mode even though it’s an iPad app and iPads are increasingly bought with keyboard+trackpad cases and used in landscape mode. This shouldn’t be too hard to fix given that the app is essentially a browser wrapped in a yellow/pink outer shell.
Logging in was also tricky, I had trouble getting it to trigger my password manager and had to switch to the password manager app to copy and paste (which would’ve been infinitely easier in landscape mode, side by side but no, can’t have that…)
Please show this app some TLC as it’s a shame to have it hinder an otherwise good experience.
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Response from developer
Hi there, thanks for feeding this back to us, we will ensure this is passed on to our app team to help us improve our services.
Cancelled twice
My first two deliveries were perfect. However I had two transactions cancelled at the last minute due to lack of couriers. This was extremely inconvenient and meant we had to eat takeaway for two nights in a row and had run out of all essentials.
I’m not sure how this happens, as for several hours I had the message that they were preparing my order, then delayed, then cancelled. Please don’t accept the order if you can’t fullfi.
I’m not sure how this happens, as for several hours I had the message that they were preparing my order, then delayed, then cancelled. Please don’t accept the order if you can’t fullfi.
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Response from developer
Hi there, we're really sorry two orders were cancelled so last minute, this is certainly not ideal, so we can look into this further, could you kindly pop us a message via one of our social media channels and a member of the team will reply as soon as possible.
Very much recommend
I use this service regularly, its very convenient and you can get deliveries at very short notice. I thought that it would be quite expensive being ocado and M&S but actually there are some good bargins alongside the more specialist and premium items.
Response from developer
Thank you for taking the time to write this review, we really do appreciate your feedback! - Alannah
OcadoZoom
It is good quality products , good service , with ecological bags and you can receive everything in 1hour if you want or the same day perfect for the people who does not like to schedule everything or who forget something to buy I recommend it and hope they will extend in a bigger area as my friends who leave Richmond already asked for it
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Love Zoom!
I have always loved Zoom, never more so than this week when we returned from abroad + are in self-iso! Thank you for your prompt service. Love that you never miss an item too! So much better than any other supermarket delivery! Thank you!
Payment error means starting again
All very slick minus a couple of clunky bits!
1) Slight pet peeve but when delete something in a search bar, it makes sense to land the cursor back in the empty search box as when people delete text there, it’s quite likely they want to search something else. Here you have to double-tap.
2) Had an error with my payment, instead of just dumping my order back into the basket for me to check payment details and pay again, the system registers as though the order was placed so you have to start all over again adding to the basket from scratch! Not great in terms of customer journey when you think about the in-store equivalent (“I’m sorry sir that didn’t go through, let me confiscate your shopping and send you back to the entrance to start again”).
1) Slight pet peeve but when delete something in a search bar, it makes sense to land the cursor back in the empty search box as when people delete text there, it’s quite likely they want to search something else. Here you have to double-tap.
2) Had an error with my payment, instead of just dumping my order back into the basket for me to check payment details and pay again, the system registers as though the order was placed so you have to start all over again adding to the basket from scratch! Not great in terms of customer journey when you think about the in-store equivalent (“I’m sorry sir that didn’t go through, let me confiscate your shopping and send you back to the entrance to start again”).
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Ms
We are very happy with the service, it was a lifesaver during lockdown and we have been using it regularly since. We like the fact that the food comes in paper rather than plastic bags. However, I think that sometime there is still unnecessary use of plastic, for instance when aubergines and similar vegetables are individually wrapped. I would also like that fish and meat would be packed separately from ready to eat food. We had two accidents with fish and chicken leaking into the bag and, as a result, we had to dispose of strawberries and bread that were contaminated by the juices. For this reason I rarely buy fresh meat and fish because I am worried of similar accidents happening again.
Best regards
Best regards
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