Leave a Review Moola
Purchase
Very very slow process. Everytime I buy something I get an email saying thanks for your purchase then a minute later another mail saying there is a problem with your order. Even buying as a guest I get the same issuePol Dion
Developer Response
We're sorry to hear about your experience. As we don't have any record of you on file, please reach out to us at support@moola.com. Our dedicated team will assist you with any account issues you may be experiencing. We look forward to hearing from you so we can work to make sure you're able to snag those gift cards hassle-freeTransaction is just pending
So today I purchased an Amazon gift card from this app and although my bank shows that it went through but the moola app still shows my purchase pending
I don’t know if I am supposed to wait or what I already tried to contact them through their website hope it works later I will come to edit my reviewShow lessdhnsdbcbns
Developer Response
Hi dhnsdbcbns, thanks for reaching out. You may have missed our email on the same day advising your order could not process and the funds were returned to the issuing bank. Please check your spam and if you have any questions, pop us a message to support@moola.com and one of our friendly Support Specialists will be happy to help. Thank you.Slow and undeveloped
Horrible, avoid at all cost.The promo not worth it. Saw the promotion in the restaurant, downloaded the app and bought a 150 CAD gift card. It turned that you cannot use it right away as the transaction is still pending. It took 6 six hours for someone to contact you via email to confirm your credit and the transaction. It’s not like they promised that most issues can be fixed in 1 hour. In the end I had to use my credit card again for my meal.
It just causes unnecessary anxiety and sweat for that promotion. Not worth it!Show lessAVOID moola
Developer Response
We apologize to hear of your disappointment. Our commitment to protecting our customers from fraudulent activities sometimes necessitates the verification of orders placed on suspicious accounts. In such cases, customers always have the option to cancel their order, and if an order cannot be processed, a full refund is prompty provided. Please refer to our website's contact page for information regarding our Support team's availability. Kindly note that if you reach out to us outside of these specified hours, there will be a delay in our response. However, we are pleased to share that our Support team has consistently achieved a response rate of 100% within the day, despite the indicated response time of 24-48 hours. Should you wish to further discuss your situation, please do not hesitate to send a message to support@moola.com, specifically addressing it to the Customer Experience Manager. We value your feedback and will be glad to hear from you.Great app great service
My transaction got pending for a few times but representative is able to reach out super fast to solve the issues for me even on a Sunday! And that’s absolutely amazing! Special thanks to support team rep, Rose! Very fast response and hopeful. Overall, best gift card purchase app ever!What's wrong with u
Developer Response
Thank you for the 5 star review!NEEDS WORK ON GIVING ME MY CARD SOONER
Bought a 25$ PlayStation card and it says there’s a problem with my order and it’s stuck on pending don’t use this app unless they fix itJaleelchad51
Developer Response
Hi Jaleel, I'm sorry to hear of your disappointment. You may have missed our email that day advising that due to verification issues, your order was cancelled and no gift card will be issued. Please check your spam and reach out to support@moola.com if you have any questions. Our team is available 7 days a week and will be happy to assist. Thank you.First Order Cancelled
Bought an Indigo gift card for my first order. It was immediately flagged and I got a notice on the app saying to send an email to their support email. I figured - hey it’s my first order they probably just want to make sure I’m not a bot.
So I email them with my info such as the order number. I get a response back asking for more info which I give. Then before their stated 72 hours in which they’ll cancel, they cancel my order with no warning.
The kicker? The payment is pending on my credit card.Show lessForthtide
Developer Response
Hi Natasha, I'm sorry to hear of your disappointment. Please check your email for our reply dated 29 July advising the order couldn't be completed. We also noted to allow some time for the pending charge to clear due to bank processing times, and being the weekend, it should reflect on your bank statement by Monday. Please reach out again if you have any further concerns and we'll be happy to help. Thank you.Good customer service
I use the app more than 4 years, it is very good!chain79
Developer Response
Hi chain79! Thank you for the 5 star review and for being a valued customer!Amazing app for Saks Shopping
This app is such amazing. It helps me save lots of money. Even I can buy Saks Fifth Avenue gift card with 5%off on it which is means buying Prada with discount! Love it and wi recommend to my friends!Victoria Saks
Developer Response
Hi Victoria! Thanks for taking the time to leave us a review! So glad you love our app as much as we do!Unresponsive customer service
I purchased a gift card from moola a while ago but when I login to my account now I can’t find it. I looked for a customer service number and couldn’t find any. Filled out a customer service form 2 weeks ago and haven’t heard anything from them. I wouldn’t feel comfortable buying from them anymore.siawaterlooboy
Developer Response
Hi siawaterlooboy, I'm sorry to hear you couldn't reach us. Please check your spam inbox for our reply or drop us an email directly to support@moola.com and we will be happy to help. Our team is available 7 days a week and we look forward to hearing from you. Thank you.App works no good and customer service so poor
Always put my order on pending, I celled my bank they said the app already took the money, so why the order still on hold???? Also, do not buy gift card on weekends, if there is something wrong, no customer service reply!!!!!liiii1014
Developer Response
Hi liiii1014, we're sorry to hear you haven't been able to reach our Customer Support Team. Please send us an email to support@moola.com. Our Support Team is available 7 days a week and will be happy to resolve any account issues you are experiencing. We look forward to hearing from you so we can work to ensure your experience using Moola is a positive one moving forward. Thank you.
