Leave a Review Moola
Purchase
Very very slow process. Everytime I buy something I get an email saying thanks for your purchase then a minute later another mail saying there is a problem with your order. Even buying as a guest I get the same issuePol Dion
Developer Response
We're sorry to hear about your experience. As we don't have any record of you on file, please reach out to us at support@moola.com. Our dedicated team will assist you with any account issues you may be experiencing. We look forward to hearing from you so we can work to make sure you're able to snag those gift cards hassle-freeTransaction is just pending
So today I purchased an Amazon gift card from this app and although my bank shows that it went through but the moola app still shows my purchase pending
I don’t know if I am supposed to wait or what I already tried to contact them through their website hope it works later I will come to edit my reviewShow lessdhnsdbcbns
Developer Response
Hi dhnsdbcbns, thanks for reaching out. You may have missed our email on the same day advising your order could not process and the funds were returned to the issuing bank. Please check your spam and if you have any questions, pop us a message to support@moola.com and one of our friendly Support Specialists will be happy to help. Thank you.Slow and undeveloped
Horrible, avoid at all cost.The promo not worth it. Saw the promotion in the restaurant, downloaded the app and bought a 150 CAD gift card. It turned that you cannot use it right away as the transaction is still pending. It took 6 six hours for someone to contact you via email to confirm your credit and the transaction. It’s not like they promised that most issues can be fixed in 1 hour. In the end I had to use my credit card again for my meal.
It just causes unnecessary anxiety and sweat for that promotion. Not worth it!Show lessAVOID moola
Developer Response
We apologize to hear of your disappointment. Our commitment to protecting our customers from fraudulent activities sometimes necessitates the verification of orders placed on suspicious accounts. In such cases, customers always have the option to cancel their order, and if an order cannot be processed, a full refund is prompty provided. Please refer to our website's contact page for information regarding our Support team's availability. Kindly note that if you reach out to us outside of these specified hours, there will be a delay in our response. However, we are pleased to share that our Support team has consistently achieved a response rate of 100% within the day, despite the indicated response time of 24-48 hours. Should you wish to further discuss your situation, please do not hesitate to send a message to support@moola.com, specifically addressing it to the Customer Experience Manager. We value your feedback and will be glad to hear from you.