Leave a Review Moola
Actually Works
I bought now more than 5 giftcards now a few amazon and ebay ones, the amazon ones works great but the ebay ones were pending but I contacted their customer service who responded quickly, gave the order number and details and they were able to fix the problem. 10/10 customer service. 10/10 App. Highly reccomendShow lessCockatiel45
Developer Response
Hi Cockatiel45, thank you for the 5 star review! Our Customer Support Team is available 7 days a week, so reach out again any time you need assistance and we will be happy to help. Thank you.Customer support is nonexistent
My very first order was flagged as suspicious. Reached out to the customer support immediately. It has been 4 days now, no reply at all, also the order was still in pending status (it said the order should get cancelled after 72 hours). Extremely disappointed.dadnotorc
Developer Response
Hi dadnotorc, thank you for taking the time to review Moola. We're sorry that your experience didn't meet your expectation (or ours). We have been working hard to improve our Customer Support team's availability and responsiveness. In the time since your review, we've significantly improved response times with 99% customer queries being responded to within 1 hour during PST business hours. Thanks again.like that other person said, great app when it works
there are some gift cards that i can't change the info or balance on, or even delete them. it ends up making everything very confusing and hard to keep track of. sometimes when there is a software update that problem does not occur for the first few days after, but then goes right back to doing the same thing. i saw someone else had the same issue. if they know that's the issue then why not just issue out more software updates. like uber updates every week even if it's nothing noticeable. but like i said, great app, when it works.Show lessnxksnaksndkcnamabcbdl
Developer Response
Hi there, thanks so much for downloading Moola and taking the time to give us feedback on your experience. We're sorry you've been experiencing some difficulties and hope that these challenges have been resolved through recent updates. Our support team are standing by to help you via support@moola.com.?
I literally open the app and it was glitched. Couldn’t click anything and it didn’t even work. Uninstalled it reinstalled it same thing.1000037501
Developer Response
Hi there, we're sorry that you've experienced difficulties with our app. Our Customer Support team are standing by to help 24/7 and can be reached via support@moola.comEasy to use
Buying gift cards on moola is so easyChanelledupre
Developer Response
Hi tsf2021, thanks for downloading Moola and taking the time to review our app. We're glad you're finding Moola easy to use! We work hard to keep our app as easy as possible to help Canadian's save more money every day.Saved me a good chunk of money
Love the app, and the discounts. Always a must-check before I purchase things.hawkster85
Developer Response
Hi Hawkster85, thank you for your kind feedback and for downloading Moola! We're so happy that you're loving our app! Happy Shopping!Dual Sim support
I have a dual sim iphone with foreign Sim card installed. Not working if the foreign sim is turned on. Why having this restriction?Y.Zhu
Developer Response
Moola is only available in Canada at this time, which may explain why you're experiencing difficulties with your foreign SIM card. We're sorry for your troubles and we hope you will try us again soon!Useless-
I took pictures of the front and back of my gift cards and scanned the barcodes using this app. I was given 3 for my birthday-then I log on the other day and my pictures are gone! now I have three gift cards that I can’t use because I don’t have the gift card numbers or the pins because my pictures disappeared! I contacted the app customer service and after many emails back and forth they never retrieve my pictures or tell me what happened to them. I am just told since I didn’t purchase the gift cards from Moola there’s nothing they can do and tell me to contact the gift card companies!? Now I’m out $200 worth of gift cards!!!! Thanks for the run around and no answers Moola. NOT PLEASED!!!
Don’t trust this app to keep your information or photos. Waste of time. BewareShow lesscharliewhiskey1983
Developer Response
Hi charliewhiskey1983, Thank you for taking the time to review our app and we're sorry that your experience wasn't great. We're glad to hear our Customer Service team tried to help retrieve the cards you'd uploaded to your Moola wallet. In instances where customers have not created an account and are using Moola anonymously, we are unable to assist in retrieving cards that were not purchased on our marketplace as that data is all stored locally on the device. As a result, we strongly suggest users save the physical gift cards as a backup in case an issue occurs with your device if they wish to use our service anonymously. Apologies again and thank you for using Moola.Need improvement
I am using dual SIM cards on my iPhone, one of them is not issued by a Canadian carrier.
Though I am in Canada with my iPhone's region set to Canada, and using Internet service provided by a Canadian ISP, I can only see "No deals in my region".
The only way to make this App work for me is to remove that SIM card not issued in Canada from my iPhone(glad that at least I don't have it as a built-in eSIM...), and reopen the App.
Definitely needs improvement for this.Show lessTianlu Shih
Developer Response
Hi Tianlu, Thanks so much for your feedback. We'll be sure to investigate the issue you've raised here. In the interim, please feel free to reach out to support@moola.com so we can help you resolve this issue.App is broken
App is broken. Takes directly to checkout with a random gift card right after opening the app. Fix it.Dev versetti
Developer Response
Hi Dev, we're sorry you're having trouble with the app. Can you please contact support@moola.com so we can explore this issue further? Thank you!
