Blackсatсard User Reviews

Papaya Ltd

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ZERO STARS

I’ve been a BCC customer for 4 years now and they are F¥*K1N@ horrendous. Since March this year I haven’t been able to make or receive ANY transfers and my card has been restricted to a daily limit which makes it entirely unusable. My business is effectively frozen. I cannot do anything. I will be suing them for loss of earnings and my tax penalty which I incurred as my company’s money has been frozen for 5 months. At this point it’s borderline CRIMINAL. They are NOT a bank. They are a disgrace. Do not go anywhere near them.

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MikeyRock13

4 months ago

This bank and app is a joke

Its been over 6 months and I still don't have a bank number. They say I will have it soon everytime I ask but won't give any time estimate. 6 months is certainly not soon so they are liars. The sign up process was also ridiculous and I had to restart my application several times because they said my address didn’t match even though it did and my id wouldn’t verify to my face even though it was the same.

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samholmeses

5 months ago

100% SCAM!! THIS APP NEEDS TO BE REMOVED FROM THE STORE

after signing up and giving them literally all my personal information it won’t let me sign it it just sits there and spins like it’s loading I updated the app that didn’t fix it I removed and re added it that did not work, do not download this app please!!

mattthebratt

5 months ago

Scam

Card stop working, no sepa, no crypto but you still need to pay them fees. Support is completely useless and only can advice reinstall app/wait/login from different browser.

JOJO_LION228

7 months ago

Response from developer

Dear JOJO_LION228, Our team is happy that you are satisfied with our mobile app. We are continually working on improving it, and we will expand its functionality with additional partner services in the future. We are grateful you chose us. Thank you for your time! Best regards, Blackcatcard Team

Horrible Customer Service Ppl - 0 Help

2 big problems with this app (I am a user):
1) Their customer service ppl are close to useless, all should be fired, especially Konstantin (he does not understand simple questions in English) but I spoke with 3 of their reps and all were just bad. Couldn’t answer half of the questions (and Konstantin 0). This is worrisome because when you need help with your own money you can’t count on them. This company needs to change that or they will be out of business.
2) Their documents verification process (when signing up) is a joke. I had to send 8 different pieces of address verification as their (customer service team?) rejected first 7 even though they were perfect (they rejected 3 different bank statements, 2 utility bills, 1 drivers license with address - all documents that were on their ok list to send)- at the end of the constant rejection process I thought they were a SCAM like other reviews here said. Maybe incompetent customer service ppl like Konstantin are doing the signup verification and since they can’t speak English or understand questions they just reject ppl’s registration.
Unless those ppl are straight fired they will be pulling the app down to bankruptcy.

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Unhappy customer 36

a year ago

Crypto currency transaction

After update of app, some crypto currencies were deleted from app. I had some ltc on BlackCat account and asked to return it on my alternative address. It is almost 3 weeks since I have been trying to get any information when transaction will be processed but a support provides only comments like “…as soon as possible… and sorry for inconvenient ”. 😤

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artemneartem

2 years ago

Response from developer

Hi. We are sorry to hear that. Please, contact our support team at support2@blackcatcard.com, so they will be able to help on your case.

Can’t complete signup

Fails to detect DOB and there is no gender on the ID but fails for it also

Fadexz

3 years ago

Response from developer

Dear AUSSIE G4M3R, Thank you for taking the time to leave your review. We would like to help you resolve your situation. Please contact our Support in the app with a description of your problem. Best regards, Blackcatcard Team

Scam app

You keep responding to people’s review that call you scam. Yet the same thing still happens in your app. Stop showing your registration name and number. It doesn’t change your fake app or data harvesting practices.
No one should download this 👎🏼

chief austey

4 years ago

Response from developer

Dear chief austey, We are sorry for not currently being up to expected standards. We do our best to become better, and we will become better thanks to reviews like yours. Your personal data is sensitive and protected. We collect, use, and processing your personal data in accordance with the Data protection policy. We would kindly ask you not to provide slanderous information, calling us scammers, when there are no scam actions existing. If you experience any troubles, please contact Blackcatcard Customer Support in order to resolve them. Best regards, Blackcatcard Team Best regards, Blackcatcard Team

worst app with verification

Have tried so many time using Iphone 12 pro and keep saying quality of image is poor AVOID

Kunwar Sahni

4 years ago

Response from developer

Dear Kunwar Sahni, Thank you for posting a review and we're sorry to hear that your experience did not meet the standards you expected. Could you kindly contact our 24/7 Customer Support Team directly from the Blackcatcard mobile app (registration is not required)? Best regards, Blackcatcard Team

Blackcatcard

Easy to do application very good services but you do have to wait for review of application before they tell you if you have been successful

Dessyone

4 years ago

Response from developer

Dear Dessyone, Thank you for posting a review and we're sorry to hear that your experience did not meet the standards you expected. Remote identification is a complicated automated technical process therefore sometimes it takes several tries to complete it. Could you kindly contact our Customer Support Team with the description of your problem directly from the Blackcatcard mobile app (registration is not required)? We also would kindly ask you not to provide slanderous information, calling us scammers, when there are no scam actions existing. Best regards, Blackcatcard Team