I signed up for a one month free trial for my teens at the end of July. In retrospect it was a silly thing to do as they are old enough to access other types of cards including real debit cards. But the ad claimed that they had educational content and implied it had more ability than the app appears to to set types of chores/ tasks with allowance amounts attached. The app immediately prompted me to set up the accounts, invite my kids and put some cash in the app to allow them to start earning money while we waited for the promised debit cards. Weeks passed and no cards. I contacted customer service in app and they told me my apt number was missing, but that I needed to email to get it fixed.
So I diligently emailed, including all necessary info. I waited days and received a response asking for the exact info already included in the email right in front of them. I respond again with the info. Days pass again. All this time I received texts and emails reminding me to activate the cards we have yet to receive. Finally they respond to the email saying that I should expect the carda by Sept 1st. It's now a week past that date and still no cards. In the meantime I was charged for this account that I frankly have just wasted 20 bucks on apparently. Totally unprofessional.
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Response from developer
Hi there! We are very sorry to hear about your experience. We understand how disappointing it can be when you don't receive something you are really looking forward to.
We are a financial service for children and are on a mission to make every kid smart with money! In order to do this, we do have many features to support finanical literacy such as the tasks/allowances feature as you mentioned! You can set this up during the card activation. We also have an in-app learning game/feature called Money Missions. To learn more, please follow this link: https://www.gohenry.com/us/learn/
If you have still not received the card and have been charged, please can you kindly get in touch with us again so we can look into this further for you? Do feel free to reach out to us via any of the following channels: Call us on (877) 372-6466, email us at help@gohenrycard.com or use our livechat service on our website: https://us.support.gohenry.com/us/s/ - All our services are open between 9am - 5pm EST, 7 days a week. We look forward to hearing from you. - Naomi 😊