Leave a Review GoHenry by Acorns Kids Banking
Scam? Gross incompetence?
I signed up for a one month free trial for my teens at the end of July. In retrospect it was a silly thing to do as they are old enough to access other types of cards including real debit cards. But the ad claimed that they had educational content and implied it had more ability than the app appears to to set types of chores/ tasks with allowance amounts attached. The app immediately prompted me to set up the accounts, invite my kids and put some cash in the app to allow them to start earning money while we waited for the promised debit cards. Weeks passed and no cards. I contacted customer service in app and they told me my apt number was missing, but that I needed to email to get it fixed.
So I diligently emailed, including all necessary info. I waited days and received a response asking for the exact info already included in the email right in front of them. I respond again with the info. Days pass again. All this time I received texts and emails reminding me to activate the cards we have yet to receive. Finally they respond to the email saying that I should expect the carda by Sept 1st. It's now a week past that date and still no cards. In the meantime I was charged for this account that I frankly have just wasted 20 bucks on apparently. Totally unprofessional.Show lessDeveloper Response
Hi there! We are very sorry to hear about your experience. We understand how disappointing it can be when you don't receive something you are really looking forward to. We are a financial service for children and are on a mission to make every kid smart with money! In order to do this, we do have many features to support finanical literacy such as the tasks/allowances feature as you mentioned! You can set this up during the card activation. We also have an in-app learning game/feature called Money Missions. To learn more, please follow this link: https://www.gohenry.com/us/learn/ If you have still not received the card and have been charged, please can you kindly get in touch with us again so we can look into this further for you? Do feel free to reach out to us via any of the following channels: Call us on (877) 372-6466, email us at help@gohenrycard.com or use our livechat service on our website: https://us.support.gohenry.com/us/s/ - All our services are open between 9am - 5pm EST, 7 days a week. We look forward to hearing from you. - Naomi 😊Be careful!
Been a GoHenry customer for many years but now starting the process of looking elsewhere after what just happened. My daughter tried to use her card to get the bus home and it was declined and she was stranded. This is unacceptable. The reason being the exceeding of GoHenry limits - but the limit on her card weekly/daily is £500 and she’s spent £92 in total this week. I tried to contact help to ask why - it makes you fill in an irritating form even though you’re logged in the app. Then I was 7th in the queue so I had to wait. Came back a couple of mins later and I was disconnected and had to start the form and the queue again. I give up. I think the app is fine for younger kids when you’re there and it’s just a bit of fun. But for an older teenager who might rely on the card working for serious use, nah, I think it’s too unreliable. And the customer support is terrible Bye GoHenry been a good run but you put my children’s safety at risk and that’s unacceptableShow lessDeveloper Response
Hi there, I'm so sorry to hear this. This doesn't sound right at all! Please contact our customer support team at 0330 100 7676 and we'd be keen to help with this matter. We are open everyday from 8 am - 8 pm. - Inaaya 😊Teaches kids the value of money
My kids mother and I live a couple hours away from each other and my daughter lives with her mom and I come visit on the weekends. I use to give her cash and would have to ask her mom if she’s been listening to her n doing her chores and of course I leave it up to her mom if I should give our daughter the allowance. This app makes it that much easier to come up with the decision on how much to give her every week and instead of her mom having to think back on what she’s done. Now she does her chores and has her mom check the boxes off. Also You can’t get back lost cash but at least if she loses her card (which she hasn’t done yet) we can just transfer the money back to our cards, have her buy what she wants with what she’s earned for the time being until another card comes in.Show lessDeveloper Response
Hi there, thank you for your 5* review! We are pleased to hear the GoHenry app is working well for you and your family and making life easier when it comes to pocket money! If you have any suggestions on how we can make the GoHenry app even better, please let us know! - Abbie 😊