Leave a Review Holland America Line Navigator
Ships app
Very confusing we’re to find the information. Too scattered. The app does not allow you to zoom in. The icons are very small. You are dealing with a a lot of old people that can’t see and your app does not help.
Not a user friendly app. I’m a techie person which helped design apps and your app fails. I’ve spent a lot of time playing with your app to make sure I know how to use it and find the information and I still struggle with it.
Hope you can have someone who uses the app help your tech guys who built the app that probably never Sailed on a cruise ship or used the app they built for you. You need to get more feedback and to make your app Idiot, proof so the average does not have to take a 3month course in order to use your app. Thank youShow lessMmnnggiiss
Glitchy and unhelpful
The App lags often and the app isn’t organized to actually help you navigate the ship and the events. The events have a location name but doesn’t help you know where you can find the location (I.e. an event is at a named galley or bar but doesn’t tell you where that bar is on the ship). The maps of the ship are downloadable PDFs taken from an aerial view and don’t help you quickly find a location unless you already know what floor to look at. And there doesn’t seem to be any posted hours for the enduring attractions like the shops, the food hall or the pools. Most hours information was gathered by word of mouth or by asking some of the friendly staff. Some of the notifications for events came long after they passed. The comprehensive daily schedule was somewhat helpful.Show lessAJ 332
Needs work
It’s great to have a go-to app for a trip like this. Wasn’t a thing when we did Alaska in 2018. Dinner reservations are spotty as far as showing up on your itinerary; they come & go. Ditto re pre-travel spa services that were there then disappeared, so we went to the spa to confirm our day/time, & to be certain they hadn’t been cancelled. Online ordering at casual poolside eateries not evident until you click on menu. Venue hours & all aboard times easy to find. Easy to track your onboard spending linked to your stateroom card.Show lessDGowans
After 4+ years, still not a working app
They send you a survey after a shore excursion, but you cannot load it and fill it in. It says you can make dining reservations but all MDR are unavailable and Pinnacle Grill always does a lunch reservation no matter what time you pick. You still are unable to add your own activities to the daily planner. You cannot delete a message from the ship, it stays in your inbox forever. When you get a message, the badge never goes away. They say the app is a work in progress. Maybe after 4 years, if they weren’t outsourcing to the lowest bidder, they’d have a stable app that works!Show lessRgDenver
Outstanding!
We have been on 100 cruises on over a dozen cruise ships and six cruise lines including Crystal and Oceania and SilverSea. This outstanding Navigator far and above exceeds anything we have experienced anywhere. It is especially impressive that shore excursion tickets are immediately posted and eliminates the need for all of those paper tickets. Every feature of this program works instantly well. Congratulations to the team that conceived and designed it!Show lessKevinfun
Must get
This is a must have app. You can do everything on this app you can list your daily activities store your excursions tickets your can communicate with other passengers with the chat option you can even email Holland America with any request Look at all the dining menus. You can also check daily activities and so much more. So I definitely recommend this app if you plan to cruise with HAL. I am sure I missed something’s. So check it outShow lessfamyank
need specific times listed
As a newbie to navigator and a baby cruiser, I found this app usable only after an experienced person taught me the ins and outs. I only have a couple complaints:
-No dining hrs listed!! I was told it was on the daily sheet, however, I was told “everything is on Navigator”. If you have time to print these sheets for 2000 people, you have time to update the times the eateries are open as people check the menus. One stop to get all the info.
-shore excursions in wallet give the time to meet and how long the tour is, but no time given for when one has to be back on the boat without going back and forth to a different place in the app.
-the spa packages bought don’t show up on my itinerary. Once again, not everything is on Navigator, and with everything going on, one loses track of time and day. But, if all I have to carry around is my phone then I’m good!
thanksShow lessarockinoldie
Easy use
This app is very easy to use.
It starts from your registration, gives you your boarding pass, all your reservations are shown, and it will hold your excursion tickets. Your bill is easily accessible any time. Also you can see the ships daily schedule and what’s for dinner!
Toggling between two devices is a breeze.
I would not take an HAL cruise without having this app on my phone.Show lessNew to HAL cruises
Not so much
This is a great idea. Unfortunately, Holland American line does not do a very good job of updating the product. It is not work every time you want it to work. We are going on a cruise in a few days and they give you the opportunity to, see what’s on the daily schedule before you get on the ship. They simply uploaded a day planner from three months ago! That doesn’t build much excitement or allow any planning once you get on board. This is definitely an area where they could improve! Probably not an area. They care to address since they are getting record bookings and tourism is taking off in 2024. Other cruise lines definitely have better applications for their passengers.Show lessJACE Kelly Smith
I like it
Read all the positive reviews. Read all the negative reviews. Then just download the app, and play around with it BEFORE you go on your cruise. Once you are onboard your ship, you will have more useful options which are rather neat, such as checking out the daily agenda, reserving your spot in the dining room, or contacting the new acquaintances you’ve met who are aft when you are fore, but six decks below.
Once you’ve learned what it has to offer, you can write a review of your own, just like I did.Show lessholymotherofnature
