Poor app
It’s not working half the time , can’t see the daily activities, very confusing to use
Great improvement
The best way to get the most out of each cruise. I am truly impressed.
Navigator app is excellent!
The app makes everything easy and clear. One suggestion - increase font size. I keep forgetting my glasses. Holland America makes a great effort to make everything easy and convenient!! Thanks!
Navigator shows the way
Holland America’s app has come a long way. Easy to use on ship or off. Good menu. Having done away with paper excursion tickets they are all there in your app. For those without a phone in hand they can also be conformed by scanning your key-card. Changes to your excursions of dinning reservations update instantly. The app is an essential companion during a cruise, pushing reminders as your plans come up. After the very few bugs are resolved will become a 5 star for sure.
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5*
Easy to use.
Terrible app - bizarre behaviour
This is my first cruise with HAL on the Zaandam. First off, the WiFi on our deck (2) is very hard to connect to in my room - beware future travellers. And even if the WiFi connects, the Navigator app just keeps spinning around and does nothing. On reporting this to their Guest Services, I was told that the “WiFi was installed 20 years ago and they can’t do anything about it”. Guest Services also advised me that their IT has recommended that I should leave my cabin door open to use the Navigator app! Way to go HAL IT - this is the most innovative solution I’ve heard in 40 years working in IT.
Other outright bugginess - I tried to reserve the Dining Room for dinner. I see the available time slots and when I submit my request it just says not available or does nothing at all. I go to the Dining Room and the staff says so sorry, there is a system problem and they helpfully do the reservation.
Other weirdness - I have to be connected to the ship WiFi to add daily program items to my itinerary - it does not allow me to do so using my data! Freaking bizarre!!
Goodbye Holland America - pretty sure I’m never going to sail with you again or ever recommend you!!
Very, very disappointed!!
Other outright bugginess - I tried to reserve the Dining Room for dinner. I see the available time slots and when I submit my request it just says not available or does nothing at all. I go to the Dining Room and the staff says so sorry, there is a system problem and they helpfully do the reservation.
Other weirdness - I have to be connected to the ship WiFi to add daily program items to my itinerary - it does not allow me to do so using my data! Freaking bizarre!!
Goodbye Holland America - pretty sure I’m never going to sail with you again or ever recommend you!!
Very, very disappointed!!
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Frustrating App
This must be one of the most frustrating apps ever. Constant banner at top of screen saying disconnected from Wi-Fi and asking for sign in.
Really helpful NOT!!
Really helpful NOT!!
Unable to login.
Not very useful
Too hard to Navigate
Not well laid out and not user friendly
A good app but improvements needed
First of all, the app is fairly easy to use and follow but there two main problems and a third minor wish.
First, the chat feature should allow you to select many people for a group text. We were travelling with two other couples so that meant repeating the same text 4x so each person got it. Otherwise i would suggest people use WhatsApp.
Second, the text is too small to read without glasses on my phone XL , it did not allow you use two finger zoom in and out.
Third, it would be nice if it had a way of showing the ships location on a map as on the tv screen in our stateroom.
First, the chat feature should allow you to select many people for a group text. We were travelling with two other couples so that meant repeating the same text 4x so each person got it. Otherwise i would suggest people use WhatsApp.
Second, the text is too small to read without glasses on my phone XL , it did not allow you use two finger zoom in and out.
Third, it would be nice if it had a way of showing the ships location on a map as on the tv screen in our stateroom.
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