Leave a Review Holland America Line Navigator
Fantastic!
My wife and I are first time cruisers from the great Midwest ( Nebraska). From the moment we left our Uber to this writing, we have been VERY IMPRESSED by every staff member we have had conversations with. Their inviting and congenial personalities have been top notch and makes us feel special, like we’re the only ones on board.
We have nothing to compare to but will say that for the oldest ship in the HAL fleet, the Volendam is great! She may be old but each cruise creates more character to the old girl.
One suggestion for the Navigator…
It would be nice to have an active map that shows the position of the ship just like airlines do for their flights. Five days at sea does not correspond with we landlubbers.
We may be first timers but our experience to date has already sold us on sailing again. Thank you HAL, thank you Captain, and thank you to all the wonderful crew of the Volendam.Show lessNE First Timers
You have forgotten about iPads/tablets!
This app has been designed assuming that a user will use only a phone. What about those users with iPads/tablets/etc? The UI/UX assumes that the device is always oriented in portrait. iPads/tablets are usually in landscape. Add the use of a magnetically attached external keyboard for iPads/tablets and the navigator is pretty useless because it only works in portrait.
Yes, you can turn the iPad/tablet to portrait, but how then do you use an integrally attached external keyboard? The apple UI methods provide the tools to determine this and make appropriate changes to the display. Use them!!Show lesssjemmett
Holland America line app
In general this app is a useful tool to enhance shipboard life. It is mostly intuitive and well organized. It could perhaps be improved by developers trying to use it on board for a trip.
Of major difficulty to myself and I could tell to others was using a VPN. It seemed to me that you had to disconnect from the VPN before initially connecting. I think that is possibly because it gets its ship specific data (menus, events, ports) from a shore based server that probably needs the ship’s IP address for identification. Once connected you can turn it back on. But that is a little complicated for non technical users.Show lessrob112248
Itinerary lacking
I was on a cruise in June 2023 and found the app had improved since my last cruise. However, I wish the itinerary actually included everything I have booked on the ship. For example, I had two spa treatments booked, and I had to refer to my apple calendar to see the date and time. It would be a great improvement to have the itinerary, day by day include the spa, just as it does dinners. I am sailing again in October 2023 and hope there is some improvement.Show lessUmmaMaggs
Not good
We had a cruise with Holland America. We had three apps we had to download.,this was one of them. The other two apps were just fine. This Holland America app was nothing short of a nightmare. You fill out information in the app it continues to give you a red warning, indicating more is needed, and it wasn’t. Ruined our trip. We literally walked up to the boat without any idea if we could get on because of the warnings from this app but fortunately things magically worked the minute we showed up at the boat. Keep in mind we had a 3 Hour drive one way, and could’ve been turned away and lost our cruises.Show lessBrent2233
Poorly designed and inaccurate
We’re on an Alaska cruise right now and the app constantly has issues with authentication and is inconsistent with delivering messages between our party. The menus for the dining options haven’t been accurate for a single meal yet and when we asked the staff what was right they said the app is always wrong so just ask for print out everyday. What century are we in?
How is there no way to contact the company in the app? We purchased any of grade to internet because they’re standard internet package blocks authentication for apps like Audible and Hoopla so even though we downloaded our books and audio books ahead of time we can’t access the app with upgrading to the streaming plan. We did this and the checkout said $40 per person but we were charged $420 per person. No one onboard can help, no ability to talk to corp via the app. Advice was to dispute with Amex 🤦🏼♂️Show lessPete29601
A Hot Steaming Dog-Pile of an App!
Holland America’s Navigator app, which should more appropriately be called the Nullifier app, is the worst app since Windows 95. It’s hard to believe Holland America would unleash this on its customers but, once you visit the app, you’ll see the major focus is selling the customer an extra excursion or an upgrade. (“Do you want fries with that?”)
Want to find what the planned itinerary is? Good luck, you’ll need to be a direct descendant of Kit Carson, have the detective skills of Sherlock Holmes, plus two hours and easy access to some adult beverages to find something remotely useful. Without knowing what the day’s planned activities are, how can a customer make an informed decision on buying an excursion? Holland America doesn’t care; they just want to sell, sell, sell
We are on a land-sea package for which one’s personal excursion choices were listed by day, only to be wiped out when HA belated posted the cruise ship activities which overrode the land tour info.
These are just examples of a few of the app’s issues which clearly has been augmented over time by new features which are incapable with existing features. The whole thing needs to be scrapped and redesigned from scratch otherwise the app will never serve the purpose of being useful to customers.
We haven’t been on our tour yet but I hope they can run the rest of their tour better than their app which earns an “F” in my book.Show lessThe Original Dodger Dan
Barely functional and doesn’t work as promised
This app is terrible. It asks you to upload a photo before going on a cruise, however, when you take the photo or select one from your camera roll, it just resets the page and won’t save the photo. While onboard, don't expect any real-time communication. It is slower than molasses. For the prices HAL charges for Wifi and to cruise in general, you’d think they could get a working app together (and a user friendly website for that matter!).Show lessBcbglh6423
It does it’s job
Ultimately the app does what it is supposed to. From time to time you need to logout and login to see accurate info. FaceID helps make that process quick and easy. I would like to see the app work better for multiple bookings. We currently have 3 bookings and I would like to switch between them on the app to book dining/excursions.Show lessCONEXSYS Ticket Taker
Leaves a lot to be desired
Holland America has developed an app that more or less disables your phone while you are at sea by working best in airplane mode and it blocks your phone’s personal hotspot feature. Unless you purchase their expensive wifi plan, you can’t really communicate well with anyone else in your group or use your own phone when there is cell service unless you manually turn off WiFi. It feels like they are taking advantage of a captive audience.
All that aside, there are some good features when the app isn’t glitching. What I most wanted from this app is an interactive map of our route, which is hard to get any information about on board other than the big stops. The daily bulletin they post by your door each day only outlines the ship’s activities but no map of the daily route.
I’m saying all this with the hope that Holland America will make some improvements. Their crew has all been amazing.Show lessA simple muggle
