Food
Awesome, very good service
Needs improvement
This app includes some potentially great features but needs improvement. For example, there is no indication when chat messages are sent/delivered, which can take from a few seconds to an hour or more. You can’t chat with passengers who have gone ashore and/or have cell coverage turned on. One day on a recent cruise, the sailing onboard departure time was incorrect for a given day and the dress code was wrong until late in the evening for another day. The concept is good but reliability is disappointing.
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Ships app
Very confusing we’re to find the information. Too scattered. The app does not allow you to zoom in. The icons are very small. You are dealing with a a lot of old people that can’t see and your app does not help.
Not a user friendly app. I’m a techie person which helped design apps and your app fails. I’ve spent a lot of time playing with your app to make sure I know how to use it and find the information and I still struggle with it.
Hope you can have someone who uses the app help your tech guys who built the app that probably never Sailed on a cruise ship or used the app they built for you. You need to get more feedback and to make your app Idiot, proof so the average does not have to take a 3month course in order to use your app. Thank you
Not a user friendly app. I’m a techie person which helped design apps and your app fails. I’ve spent a lot of time playing with your app to make sure I know how to use it and find the information and I still struggle with it.
Hope you can have someone who uses the app help your tech guys who built the app that probably never Sailed on a cruise ship or used the app they built for you. You need to get more feedback and to make your app Idiot, proof so the average does not have to take a 3month course in order to use your app. Thank you
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Glitchy and unhelpful
The App lags often and the app isn’t organized to actually help you navigate the ship and the events. The events have a location name but doesn’t help you know where you can find the location (I.e. an event is at a named galley or bar but doesn’t tell you where that bar is on the ship). The maps of the ship are downloadable PDFs taken from an aerial view and don’t help you quickly find a location unless you already know what floor to look at. And there doesn’t seem to be any posted hours for the enduring attractions like the shops, the food hall or the pools. Most hours information was gathered by word of mouth or by asking some of the friendly staff. Some of the notifications for events came long after they passed. The comprehensive daily schedule was somewhat helpful.
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Difficult to see pop ups
I have seen other reviews saying how difficult is it to see the pop ups from the bar at the bottom. These are so difficult to see I sometimes just have to press them to see what comes up……and then move to another if I didn’t get the right one…..the app works fine and I can “finally” find the information I want, but it would be nice to find it quicker if I could see the small icons (and lettering) at the bottom.
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David Hitesman
Very confusing and poorly planned app! 😕
Needs work
It’s great to have a go-to app for a trip like this. Wasn’t a thing when we did Alaska in 2018. Dinner reservations are spotty as far as showing up on your itinerary; they come & go. Ditto re pre-travel spa services that were there then disappeared, so we went to the spa to confirm our day/time, & to be certain they hadn’t been cancelled. Online ordering at casual poolside eateries not evident until you click on menu. Venue hours & all aboard times easy to find. Easy to track your onboard spending linked to your stateroom card.
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After 4+ years, still not a working app
They send you a survey after a shore excursion, but you cannot load it and fill it in. It says you can make dining reservations but all MDR are unavailable and Pinnacle Grill always does a lunch reservation no matter what time you pick. You still are unable to add your own activities to the daily planner. You cannot delete a message from the ship, it stays in your inbox forever. When you get a message, the badge never goes away. They say the app is a work in progress. Maybe after 4 years, if they weren’t outsourcing to the lowest bidder, they’d have a stable app that works!
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Working exceptionally well
This app has been great , stays up to date throughout the cruise and has helped keep us busy and up to date with everything from billing to excursions. It’s made the cruise much more enjoyable and stress free
Cocktails
Cocktail choices too limited for a major cruise line
