Not up to Holland’s Standards
The app has a lot of potential but it is very clunky and hard to navigate. It’s like the built an app around a web page and not a stand alone app. Examples: *I should log into the app and not have to retype my log in again period. *There is no direct link to my planned trips unless I navigate thru three menus. *The doesn’t have a logical flow based on users and how people plan trips. It just takes you where folks want you to go spend money. *Some menus and navigation paths match how you just navigate the Holland Desktop site. *If you have multiple cruises there is no way to toggle between them on the first screen. I just don’t feel this is a finished product that was tested with real users. It feels like an older app design where they tried to cut corners by leverage existing infrastructure. I love Holland and really love bragging about cruising with them. Sadly, I can’t brag about this app until it’s really brought up to their shipboard standards.
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Language Choices Screwed Up
I’d love to book another cruise with Holland-America, but this app has complicated things to the point of giving up. I am an American in Spain, preferring to use English. The app immediately appears in Spanish, and the “Idioma” option is of no use - it indicates two language option selections simultaneously at the “Idioma” buttons when only one should be indicated: if English is chosen from the previous Spanish indication, the language choice remains Spanish. And so this app is useless.
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Messages needs work
Many of the features of this app work fine. Events, excursions, etc were informative and up to date. There were 16 people in our immediate party plus others in our organization. It was nice to have a form of communication while on board with the Messages feature. However, while you can add any passenger onboard, there is no way to form groups. Therefore if you want to tell everyone to meet at the aft bar, you must message each person individually. It’s very primitive at this time. Also it’s slow to post so don’t expect to have a conversation. And despite having properly set my phone to give notifications I never received any. Most of our group had that issue. Hoping this app is updated before my next voyage.
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Great way to stay connected!
I love the APP! Excursions, what’s happening on board etc. My only reason for 4 ⭐️ instead of 5 ⭐️ is there seems to be no volume or notification setting for incoming chat messages ? I’m not going to “watch” the app 24/7 so a regular notification would be amazing. (But might be operator error? MY fault? But I’ve looked everywhere in the app.
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Impressive but needs more
Good app for managing ones HAL on-board experience.
Some discrepancies between the online and printed versions question it’s authority, but mostly OK.
More detail for each event could be made available to enhance the user experience.
Live account info very useful.
Some discrepancies between the online and printed versions question it’s authority, but mostly OK.
More detail for each event could be made available to enhance the user experience.
Live account info very useful.
Chat feature is not usable on iPhone
I found a typo in the description of the Amsterdam where it said “ stunning astrolabe. While on board, njoy regional cooking”
and i believe it should say “enjoy”. I tried to use the app’s chat feature to let them know, but every time I click inside the text field and enter a character, the keyboard disappears. It also is not formatted for a phone. The page is too large, requiring zooming in and then panning left and right, up and down just to read what’s on the screen. I hope other parts of the app function better.
Also, after installing, I rebooted my phone and tried to login, but I repeatedly got an error that I didn’t have internet connection. I definitely did. I went through part of the process to sign up again, cancelled that at the end, then tried to login again and was finally successful.
and i believe it should say “enjoy”. I tried to use the app’s chat feature to let them know, but every time I click inside the text field and enter a character, the keyboard disappears. It also is not formatted for a phone. The page is too large, requiring zooming in and then panning left and right, up and down just to read what’s on the screen. I hope other parts of the app function better.
Also, after installing, I rebooted my phone and tried to login, but I repeatedly got an error that I didn’t have internet connection. I definitely did. I went through part of the process to sign up again, cancelled that at the end, then tried to login again and was finally successful.
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Terrible!!!
I have used onboard apps for other cruise lines and they worked great. This app is worthless. It constantly says I am not connected to the internet even though other apps on my phone are working. It constantly says I need to sign in again but it will not bring up the sign in page. Extremely frustrating and time consuming.
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Navigator app
App is helpful, takes some effort to navigate. Type should be bigger and bolder
Would be helpful to have more details on the music options and venues. The dining options should show hours of operation
Would be helpful to have more details on the music options and venues. The dining options should show hours of operation
Does not coordinate
This app will not allow me to logon using my Holland America account details. When I enter my correct password it will not let me access the app because I have to put any numbers contained in my password as yyyy/MM/dd. ????????
Internet
App needs to have full internet control within the app itself, along with a usage meter for the day and total.
