Buggy issues are frustrating
Looks nice and is easy to navigate, but updating information is buggy. It doesn’t always save, doesn’t always let you click in the right box. Then it will freeze up and you can’t do anything. Very frustrating. Holland America is a major corporation: their app should work way better than it does.
Would be 5 stars but …
Does not include spa appointments which makes it mostly worthless for me. I could not find a way to add them to my daily itinerary either. This app has been around for a while and I know this complaint has been registered in the past. One other complaint is that the itinerary keeps jumping back to the top of the daily list making it impossible to copy. Please, fix these complaints!
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Great info but not always intuitive
Love being able to see events in advance, menus, and drink lists. But sometimes hard to figure out how to find something
App not working
The app is not working,
App Stinks!
Great company and love their cruises and staff.
However….. their app and website is pathetic! Don’t even bother to use. Simply just call them if you want to have less hassles. I tried to change my email and mailing address in the app and on the web and it took hours of trying thinking it was me. Holland America please hire some better IT people!
However….. their app and website is pathetic! Don’t even bother to use. Simply just call them if you want to have less hassles. I tried to change my email and mailing address in the app and on the web and it took hours of trying thinking it was me. Holland America please hire some better IT people!
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App crashes on iPhone
Weeks ago after an update, users reported that the app crashes on iPhones and iPads. It still hasn’t been fixed. The app loads, but I get booted out as soon as I click on itinerary. It worked great up until then—now it’s useless and my cruise leaves in few weeks. So disappointed.
Please fix it ASAP!
I’m currently on a HAL cruise and have been using the app without a problem…until I updated it. Now when I click on “my itinerary” it closes the app. I can’t see what activities I have planned, when the ship is scheduled to port or what time “all aboard” is. Very inconvenient in the middle of a cruise. Please fix it ASAP!
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Can’t sign on
I have downloaded the app but have not been able to sign on. I have tried several different things like using the mariner number email and changed my password several times and all I get is an error saying try again later. I have been trying again later for weeks now.
App is Getting Better
The app was very good unpredictable before the actual cruise. For example at about 5:30 yesterday evening the app said we were sailing in 6 hours and 28 minutes.
App fine, onboard Internet abysmal
This app has lots of potential not only for finding services, but also for contact tracing. Unfortunately our cruise has chronic issues with Internet DESPITE paying a premium for streaming service for 4 devices. When doing speed tests 10mbs was the fastest I ever saw - and that was only IF it would work.
Between leaky plumbing, yellow and orange tap water, cold cabins, mediocre food, and compulsive tipping, the cruise was not what it could - and should have been.
Between leaky plumbing, yellow and orange tap water, cold cabins, mediocre food, and compulsive tipping, the cruise was not what it could - and should have been.
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