Leave a Review Holland America Line Navigator
The WORST most unreliable app I have ever TRIED to use
This app is ALWAYS giving me an error message “Something is wrong. Please try again later.” I have only been able to use it three times in two weeks. The rest of the time it won’t let me in. When it DOES work, it’s counter intuitive and difficult to navigate. Which is horrible since you need it to cruise on their ships. Utter fail.
The coup de grace is when you go to their website and call for assistance, the number listed takes you to a publishing company.
On top of that the chat feature on the website refuses to load after you enter your data.Show lessDr. TANSTAAFL
App is frigging useless
This app is a waste of time and money. They should go back the the fourth grader that wrote the app punch them in the eye and steal their lunch money. Fire the developer Holland!!!!! I thought you were supposed to be a cut above!!!! This app is down more than it’s up and the connectivity issues are deplorable. We are three days from out cruise and can’t get on it long enough to do anything productive. Downright embarrassing for what is supposed to be a classy organization. I am already dreading the cruise, if this is a reflection on what we should expect.Show lessLiprippa
Navigator Bugs and Enhancement
This app is constantly improving but there are three buggy areas and one area that would be a revolutionary enhancement for HAL
For bugs the first bug is the itinerary section when scrolling through days randomly goes back to the day is started with and you have to start over.
The second bug is it continually logs me out during the day, forcing me to log in almost every time I use the app. This really slows down getting to information.
Lastly, notifications show up randomly for my activities. Sometimes hours after the activity had completed.
The revolutionary enhancement is to provided a text steaming channel on the app for PA announcements. This would enable that information to be available in all ship spaces without disturbing people plus address the hearing impaired population. In scenic cruising areas we could follow narrations from public areas and our balconies. NO OTHER CRUISE LINE OFFERS THIS.Show lessSTOVL
Does it all
This is the most productive, organized and helpful cruise app I have used. It does not just provide information, it allows you to check in, board, organize your cruise and track spending.Holcin
Barely adequate
Performs some of the functions one might expect, but definitely not up to modern standards. Notification badges seem to appear randomly and can’t be cleared; messaging is crude (one person at a time only), and works only intermittently. Even though it ought to remember one’s schedule, that is subject to the server’s constraints, which in my experience have often been exceeded.
The UI is archaic and clunky.
I can think of several features that would be very nice to have, such as a real time map of the ships location; neither that nor any of the other creative bells and whistles, I have thought of us here. Basically, nothing is here except the schedule of what is coming on each day and a crude messaging function
Of course, shipboard Wi-Fi is abominable when at sea but that isn’t the fault of the app.Show lessatak dog
Good app but
Good app and very useful, however you are told you may make reservations for dinner on it, but you can’t. When you ask someone on board to help you they just say the app isn’t working@b3cky
Good but a little glitchy
Events not loading consistent and unable to book spa items even tho it goes to cart. There is room for improvement but checkin was a breeze bJennysupra
Navigator is a disappointment.
The navigator is difficult to navigate within. I have not found it possible to “chat“ with more than one person at a time. This is a major deficiency, especially when traveling with other people in a group.
While I’m at it, it is a major disappointment not to be able to use the television set within my state room in order to get any station because “the satellite“ is not communicating with the ship.
This seems to me to be ridiculous. Here we are at the dock in San Diego and basic satellite television streaming is unavailable.Show lessNavigator1
Needs a lot of work
A lot of links send you outside the app to their website which is annoying and a mark of laziness for not putting the content on the app. Also booking shore excursions is glitchy and doesn’t always work. Lastly, there are sign in errors that pop up frequently. But at least they help you plan your days on board with their scheduling part of the appShow lessCpprfld
Unreliable and inconsistent!
Unfortunately, the app continuously has issues. At one point I can see the itinerary and then something happens and it disappears. I have had to delete and reload the app numerous times. It is frustrating. I love all aspects of what the app provides. It is extremely annoying that it doesn’t work consistently.Show lessAnnoyed Weary Traveler
