Leave a Review Holland America Line Navigator
Junk
Four of us on a 12 day cruise. At least one of us was at customer service once a day to get the app to work. The app doesn’t integrate exiting the ship, so you have to take picture of you electronic room key ( doesn’t open the door) and your shore excursion pass. I have found the website and app to be glitch filled and of course it’s the users issue, not the site or app.Show lessKlipp fam
Looks Nice, Needs Work w/UI & UX
like the holland america website, it looks nice and has a lot of basic information, but the main menus and icons are confusing to navigate and accessing much of the important; cruise-specific or user-specific itinerary information requires either the app to jump the user to a web browser or additional days of waiting for that information to be uploaded.Show lessnickburkaotm
Tries Very Hard to Be Average
This app is very promising, but falls short on execution. I have repeatedly had problems with not being able to view my boarding pass, despite logging out and back in, deleting and reinstalling the app, etc. I know the app works, because my wife’s iPhone has the boarding pass viewing working properly for our account and room. Very disappointed, since I was expecting to use this app during our cruise.Show lessTim in MI
Constant ads
Holland American marketing has taken over this tool. You will see constant selling, many of them misleading, The basic idea of using the phone to access your events is sound.
I did not like that this App changed times of dinner reservations without notice or reason.
In July of 2022 there were hangs causing me to restart the App. Connection to the ship internet ,required to use the App took about a minute.Show lessreverie35
Nearly useless.
Title says it all.
Since it doesn’t appear like they’ve attempted to make any improvements it makes me seriously wonder about my upcoming cruise experience. Reaching anyone in customer service is also at least an hour wait and then they can’t help.
We may cancel and book with another line that seems better managed and organized.Show lessMaximumJ
Would be a fantastic app IF it WORKED
This would be a cool app if you could count on it to work. The only portion that works reliably is the boarding pass. It would be so fun to view your itinerary and add activities to it but they won’t populate after added, or they’ve disappeared the next time you log in. The excursions only show up in itinerary about 20% of the time.Show lessBugsbunny27
Disfunctional garbage
The app. is useless. I haven’t been on a cruise since I moved. I got into my account but it will Not allow me to make changes, even though it does have an edit function. After filling out all the information (I have tried several different times) it gives me a message that it was unable to update, try again later. Absolutely frustrating. I am forced to use login email that I no longer have. My address is incorrect, hopefully it won’t be an issue down the road. All most of the other functions just spin their wheels, never accessing the page. You would think a cruise line the size of Holland America would hire a decent developer for their app.Show lesszzxxxcghvcg
Events
When I am scrolling through Events, it keeps bumping me back to the top of the page every few seconds. I would like to be able to scroll leisurely through the events and stop at one and check out the details without constantly being sent back to the beginning.Unhappy123xyz
App needs help
Every time I need to scroll, it jumps back up to the top on its own. When I try to add an event, it gives me an error. One day my itinerary is complete and then it disappears. I’m not even on the boat yet so I’m worried how it will work on it. I’m hoping the chat feature works as it would be helpful. Please fix!Show lessgetAdeveloper
Hard to get around
I find the Navigator is lacking compared to other apps. Can’t get to what I need easily. Also we booked the Pinnacle Grille and it showed up up in our itinerary until 4 days before the cruise and then disappeared! Frustrated.beaujoey
