Leave a Review Holland America Line Navigator
Ship network
Very unreliable. Often when showing I am connected and I go to navigator it is not connected. Very difficult to connect. Must disconnect from Wi-Fi, airplane mode and then reconnect, sometimes it work, sometimes not. Our cabin 7110 has a very weak signal, sometimes no bars.dont want the data do you
Up to date, but unstable
My app is up to date and yet it is unstable and I keep getting kicked off - having to log in multiple times whenever I’m on it. Not currently on a ship so ship WiFi is not the issue.7174568
Bernard, bartender at the Billboard
Bernard is an excellent bartender and goes above and beyond to provide amazing service! He helped my husband surprise me with flowers at the bar last night for our anniversary.
And thanks to the Pinnacle staff for a lovely dinner and for making us a delicious gluten free cake!
It’s why we keep coming back to Holland America! Thanks again for making our special day even more special!Show lessBetsy and David
Learning was easy!
Once I learned to “navigate” Navigator App-the rest was easy! We have our days choices, our dining plan and even Football watching all scheduled and we can get as much fun in our day as we’d like!Liz Harden
Quirky at times
Great for use on the ship for schedule and messaging. But quirky before the cruise. For example, we cannot see our boarding pass even though it is available through the website to be downloaded and printed. All we can see is an invalid date time message.
Doesn’t seem Navigator app is ready to set sail.Show lessGenesis5020
Disappointed
Slow and jerky. Not a smooth operating system. I have ordered flowers, a laundry package and a book on towel folding before the voyage. None of the items went were attached to my account.
Maybe the system will improve during the cruise…..kryptonite550
Fantastic voyage!
Our Alaska cruise exceeded our expectations and was a truly amazing trip. We visited Juneau the Capital, which is a cute little fishing port at the base of towering mountains and glaciers, The Hubbard Glacier which is enormous and awe inspiring, Sitka is a beautiful little fishing village set amongst a hundred tiny islands and we are scheduled to visit Ketchikan tomorrow. I don’t want it to end!!
The food, crew, entertainment - especially the BB King band was fantastic! The ship was spotless and the crew incredibly kind and friendly . I loved it!Show lessFran in Californua
Poor registration and look up features
The app is just ok. Unfortunately there’s not really any other way to see events for a trip besides this app and it does not connect well if your email is not the one who bought the ticket (which I would wager is at least 40% of guests given shared rooms). There is no easy way to see events on ship prior to boarding with out the app. Great idea but poor execution.Show lessdenimmined
Unable to Register through App
This application’s registration process is broken.
On the registration’s “Final Step” it asks you to choose two Security Questions. Neither of the drop downs present any choices when you select them.
As these fields are mandatory, this prevents you from being able to register.PandaTracks
Great cruise companion
Very useful tool while on board ship. Keeps getting better with each cruise.
Some suggestions for updates:
- add more cruise info like heading, maps, weather, like they have on the tv..
-add ship cameras to be viewed.
- an “in port” page for info on the next/current port. Similar to the info on the printed page with maybe links to some of the suggested locations.
-add videos of tours of the different areas of the ship. Helpful to better understand everything behind the scenes.Show lessNego1111
