Leave a Review Holland America Line Navigator
App crashes on iPhone
Weeks ago after an update, users reported that the app crashes on iPhones and iPads. It still hasn’t been fixed. The app loads, but I get booted out as soon as I click on itinerary. It worked great up until then—now it’s useless and my cruise leaves in few weeks. So disappointed.HappyHippo8
Please fix it ASAP!
I’m currently on a HAL cruise and have been using the app without a problem…until I updated it. Now when I click on “my itinerary” it closes the app. I can’t see what activities I have planned, when the ship is scheduled to port or what time “all aboard” is. Very inconvenient in the middle of a cruise. Please fix it ASAP!Show lessLizQ0316
Can’t sign on
I have downloaded the app but have not been able to sign on. I have tried several different things like using the mariner number email and changed my password several times and all I get is an error saying try again later. I have been trying again later for weeks now.Ed P 2
App is Getting Better
The app was very good unpredictable before the actual cruise. For example at about 5:30 yesterday evening the app said we were sailing in 6 hours and 28 minutes.Beach Basket
App fine, onboard Internet abysmal
This app has lots of potential not only for finding services, but also for contact tracing. Unfortunately our cruise has chronic issues with Internet DESPITE paying a premium for streaming service for 4 devices. When doing speed tests 10mbs was the fastest I ever saw - and that was only IF it would work.
Between leaky plumbing, yellow and orange tap water, cold cabins, mediocre food, and compulsive tipping, the cruise was not what it could - and should have been.Show less2fat4you2009
Not up to Holland’s Standards
The app has a lot of potential but it is very clunky and hard to navigate. It’s like the built an app around a web page and not a stand alone app. Examples: *I should log into the app and not have to retype my log in again period. *There is no direct link to my planned trips unless I navigate thru three menus. *The doesn’t have a logical flow based on users and how people plan trips. It just takes you where folks want you to go spend money. *Some menus and navigation paths match how you just navigate the Holland Desktop site. *If you have multiple cruises there is no way to toggle between them on the first screen. I just don’t feel this is a finished product that was tested with real users. It feels like an older app design where they tried to cut corners by leverage existing infrastructure. I love Holland and really love bragging about cruising with them. Sadly, I can’t brag about this app until it’s really brought up to their shipboard standards.Show lessTicked off 1313
Language Choices Screwed Up
I’d love to book another cruise with Holland-America, but this app has complicated things to the point of giving up. I am an American in Spain, preferring to use English. The app immediately appears in Spanish, and the “Idioma” option is of no use - it indicates two language option selections simultaneously at the “Idioma” buttons when only one should be indicated: if English is chosen from the previous Spanish indication, the language choice remains Spanish. And so this app is useless.Show lessioiohio
Messages needs work
Many of the features of this app work fine. Events, excursions, etc were informative and up to date. There were 16 people in our immediate party plus others in our organization. It was nice to have a form of communication while on board with the Messages feature. However, while you can add any passenger onboard, there is no way to form groups. Therefore if you want to tell everyone to meet at the aft bar, you must message each person individually. It’s very primitive at this time. Also it’s slow to post so don’t expect to have a conversation. And despite having properly set my phone to give notifications I never received any. Most of our group had that issue. Hoping this app is updated before my next voyage.Show lessKnobbyD
Great way to stay connected!
I love the APP! Excursions, what’s happening on board etc. My only reason for 4 ⭐️ instead of 5 ⭐️ is there seems to be no volume or notification setting for incoming chat messages ? I’m not going to “watch” the app 24/7 so a regular notification would be amazing. (But might be operator error? MY fault? But I’ve looked everywhere in the app.Show lessTraceeJ
Chat feature is not usable on iPhone
I found a typo in the description of the Amsterdam where it said “ stunning astrolabe. While on board, njoy regional cooking”
and i believe it should say “enjoy”. I tried to use the app’s chat feature to let them know, but every time I click inside the text field and enter a character, the keyboard disappears. It also is not formatted for a phone. The page is too large, requiring zooming in and then panning left and right, up and down just to read what’s on the screen. I hope other parts of the app function better.
Also, after installing, I rebooted my phone and tried to login, but I repeatedly got an error that I didn’t have internet connection. I definitely did. I went through part of the process to sign up again, cancelled that at the end, then tried to login again and was finally successful.Show lessTikiMonger
