The Yellow Rose
I just moved to Simmons Bank. I’ve tried many banks after my divorce. I love using Wells Fargo for years but I need to change. Simmons Bank has made the transition effortless and it help me to play future forward for implementing my business and nonprofit foundation. thank you Sam for assisting me through multiple transitions.
The customer service is exceptional and having a local bank and seeing and friendly face is always something I look forward to. The app is effortless and easy to use. I don’t often deposit checks via app but today I did for the first time and it was lovely.
The customer service is exceptional and having a local bank and seeing and friendly face is always something I look forward to. The app is effortless and easy to use. I don’t often deposit checks via app but today I did for the first time and it was lovely.
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Response from developer
Thank you so much for your encouraging rating!
Boo
I don’t like the new app because I cannot access it. When I contacted customer service I was told I would have to upgrade to a newer phone in order to use your app!
I’ve been a customer since the ‘70’s, I’m old, living on a budget my phone works just fine (except with your app alone) and a new phone is not in my future; so now I must bank with Simmons in person or online without use of the app. Very inconvenient and none of the other banks have gone so far as to exclude me in this way, yet.
I’m really unhappy that to use your services, I must go the expense of a new phone.
I’ve been a customer since the ‘70’s, I’m old, living on a budget my phone works just fine (except with your app alone) and a new phone is not in my future; so now I must bank with Simmons in person or online without use of the app. Very inconvenient and none of the other banks have gone so far as to exclude me in this way, yet.
I’m really unhappy that to use your services, I must go the expense of a new phone.
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Response from developer
I'm sorry to hear that you're having trouble with our app. If you're unable to access your account on your phone due to the iOS version, you can try logging in through the website instead. To do so, simply enter your login information on our website via your phone. The Website will be formatted to fit to your phone screen. If you require further assistance, please don't hesitate to contact us via email at support@simmonsbank.com.
It serves its purpose
This online baking app allows for you to be able to deposit or transfer funds relatively quickly. But the downside is it does not update into real time when you withdraw funds it may take 2 to 4 days where you’re receiving any notification going on with your account. I found it to be very wasteful of resources because you can’t see in real time what’s coming from your account and what could lead to an overdraft or even you double paying for something online. If you have a choice, I would say get you some credit cards and let your credit cards pay your bills and then transfer the payment from this feature over to the credit cards being paid back. It also bills your credit score!
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I love this app!!!
It is seamless, opens up super fast, lays everything out before you and you don’t have to hunt for anything. I also have the Bank of America app and you beat them hands down! I hope it never changes and also I would like to say that your customer service is great and always helpful.
Response from developer
Hi, thank you very much for your feedback.
App constantly goes down
Every time we have really needed to access Our Account the app says “Oop there’s an error on our end. Try again later” and Ofcourse by later they mean the next day because that’s the only time it works for us. We’ve been with this bank for 5 years and are looking for a new one to switch to because we can’t access the mobile app😪
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Simmons Bank
I have had nothing but wonderful service from Simmons. Customer service is top notch, from answering questions to reaching out to verify information and keep me & my accounts secure. Small town feel with big city amenities!
External Transfer
Not easy in beginning as information given in spurts. Took a trip to a bank location, two telephone calls and last step sending a message to “chat” with final step given. Thankfully set up now and if works smoothly each month, I will be a confirmed customer.
Great App & Easy To Use
— I love this app because it’s easy to use and very simple and straightforward. It’s not complicated or intricate and it’s very basic. I love the features it has and I believe someone worked hard to make it what it is today. I look forward to each and every update and new feature that they bring!
Response from developer
Hi! We’re glad you’re enjoying the Simmons app! Thanks for the review and suggestion.
Trying to pay my credit card
Every time I try to make a payment on my credit card it says “Opps, something went wrong on our end, please try again” This is going to hurt people’s credit score if they can’t make their payment on time! Please fix this! Thank you!
Great App!!!
The app is probably the best banking app I have ever used. The only thing I dislike, or rather miss I might should say, is that it doesn’t show you the current balance beneath the debited charge. It used to show me all the way up the page. I could look at a charge from 3 weeks ago, and it would show me what my balance was at the time I made that purchase. The change to the system has made revert back to keeping an actual leger or “balance my check book” if you will. But I still love Simmons!!!
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