TERRIBLE APP
This app makes me so mad every time I use it. You NEVER get an accurate amount of money you have. You can buy two items that are $10 and $15, when you have $300 IN the bank, and you’ll check the app and your balance will be $20. For someone who lives dangerously close to paycheck to paycheck this so annoying! I’m ready to switch banks at this point over it.
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Rogers Arkansas 71B Branch
This branch is by far the best I can not imagine going to another bank especially another Simmons Bank trust me I’ve tried this is the only branch with people who actually show that they care I’m dumbfounded when it comes to the online aspect and these lovely ladies helped me understand fully
Poor App paired with Poor & lazy Customer Servide
If you want a Bank account as well as an App that makes things more inconvenient for you then this is the perfect company to do business with!
Since their switch to simmons, I have had a monthly service fee added to my account, my mailing address was apparently “lost” even though it was the exact same as when I opened the account originally, I was re-enrolled in paper statements along with a another monthly fee associated with that, and on top of that anytime you ask for help customer service usually just sends you links of tutorials for you to do everything yourself.
So in conclusion, if you want to get mad anytime you talk to someone from your bank, this would be the perfect place for you!!!
Since their switch to simmons, I have had a monthly service fee added to my account, my mailing address was apparently “lost” even though it was the exact same as when I opened the account originally, I was re-enrolled in paper statements along with a another monthly fee associated with that, and on top of that anytime you ask for help customer service usually just sends you links of tutorials for you to do everything yourself.
So in conclusion, if you want to get mad anytime you talk to someone from your bank, this would be the perfect place for you!!!
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Response from developer
We're sorry your experience wasn't a positive one. Please reach out to support@simmonsbank.com for any issues, and we will do our best to address them. Thanks for the review!
Organize
Simmons mobile banking is awesome. So easy to use and convenient. Would have given it 5 stars but with this new update the app won’t save my dashboard the way I organize it. Please fix this issue. iPhone user.
Deposit easy for disable person
I don’t need to drive or send someone to do my deposit it’s just a the tip of my fingers… thank you so much for this new wait of deposit.
Frustrated to wits end
The on line banking ledger keeps loosing the notes I add to every transaction and so if I can remember what they are I put the notes in again only for them to be erased again in a few days and then I look at my transactions and it will show back for 30 days and then the next 30 days transactions will not be on the ledger and so I make another trip to the bank and the lady at the bank tries to fix the problem but they tell her to send a screen shot of the problem and she does that but nothing gets done to fix the problem. So my online banking can’t keep up my account so I think the best thing for me to do is take my 3 accounts to another bank even though it will be a nightmare to switch all of my automatic bill pay accounts it think it will be the best thing for me. I loved it when “LANDMARK BANK” had my best interest at heart but since “SIMMONS BANK” has taken over it seems like they could care less about customers!
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Response from developer
We are sorry to hear that you are experiencing difficulty with the app. Please email support@simmonsbank.com about the problems you are having, and we would be happy to help in any way possible!
Doesn’t work more than it does
Unfortunately, this app doesn’t work, more than it does. Their website is just as bad. I continually get an “error loading” message, and cannot get my most recent transactions and balances to load, which means I can’t transfer money or do anything, except see transactions from the last time it loaded. I have the newest version, so it’s not an update problem. Just a poorly designed app. When it works, it’s great, but that doesn’t happen often.
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Liked old app better
This app is harder to use and less intuitive than the old app you had. I know there's no going back. It's much. Harder to find where to print off. Bank statements. Also. There is no. Authorization number. On payments. To reference on my QuickBooks, when I pay it. Bill online. Overall, I don't like the look of it or the feel of the app. I'm starting to get used to it, but I did not like the change. And except for the fact that all banks are changing over their online banking things, I would have left the bank because of it. Your manager at The New Hope branch. Maria Juarez is probably the biggest reason I didn't leave. She's always been very helpful and very good. But I was very frustrated with this new app. Showed up as a must learn. Still don't really like it. Pull down menus were much easier to deal with. Just thought you might wanna know.
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Response from developer
Thank you for your review. We are sorry that you are experiencing issues with the new app, and we can assure you that we are working every day to make the experience as easy and user friendly as possible. Please do not hesitate to email us at support@simmonsbank.com with suggestions on how we can improve your experience. Thank you!
Site down and app crashes way too much
This app crashes daily several times a day for my husband and I. The website is often not working right either if I just bank from my desktop as opposed to using my phone and app. I have deleted it and reloaded from the App Store several times and the result is always the same. Whatever an IT team would need to do to make the app stop crashing would be worth the time money and effort to fix. When I’m trying to deposit a check or transfer funds and it consistently crashes (bleeps on the screen and disappears) it makes me frustrated enough to start shopping for another bank. :/
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Response from developer
Oh no! We sincerely apologize for the issues you and your husband have experienced with the app. We'd be happy to take a look into this for you, please contact us directly at support@simmonsbank.com to talk with our team. Thank you for the feedback.
Added account to app
I called one of the locations for help on adding my business account to my mobile banking. They said it would take a day or so when it actually only took a few hours! Very happy with the app and speedy service!
