USE DOORDASH
Horrible app. I used it for about 6-7 months. Was able to make some $ and cover my bills for the most part. Although over time just like everything else you get to learn about things through experience. And I can tell you it was the worst. The app itself is horrible and constantly freezes. There has been times where I try to complete a delivery and can't because my app would freeze all the time. Even with all of the updates they would provide, always an issue. And to be honest everytime you go and pick up the food its literally NEVER ready. It seems to me as though they've got some amateur developers working on their team. Its just not it. After downloading Door Dash, I have never been more happy. The pay is basically the same, I drive WAY less and don't deal with food not being ready and having to wait 20 minutes. Bottom line, take it from someone that was doing this completely fulltime time.. only job i've been working at. Grub Hub is NOT it. DOOR DASH is the way to go if you have flexible time to make $ .
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Needs improvements for a better driver experience
We should be able to pick and choose places that we don’t deliver to and or people. There should be extra payment for trips over 10 miles. We should be able to write customers so we know whether or not they are safe and if they are known for not tipping or canceling an order after it’s delivered things like that. And if a person has a rating under X amount we should be able to reject that without penalty. A lot of the problem with people not tipping would be fixed very quickly if our acceptance rate didn’t matter. Meaning if you didn’t leave a decent tip no one’s going to deliver that order. you get what you pay for. Delivering to hotels that are known for unsavory types to live there generally these have weekly rates should be something you can reject without penalty. But all in all I love working for GrubHub and being able to get money every day.
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The worst delivey app
Gh assigns drivers right away when an order is placed. Restaurans make order ready in 20-30 mins. Drivers have to wait minumum 20 mins for each order. Especially, in busy times, you wait forever and can’t make money. With the other delivery platforms, you can delivery 3-4 orders but with GH 1-2 orders. You waste your time by waiting for orders to be ready. Late orders damage drivers’ record whatever the reason is. If restaurants are extremely late, guess whose fault, drivers’. Yes, that totally makes sense, GH. All orders $1 or $2 tips, even 10 mils distance. Gh does’t force customers for fair tips. Maybe, Gh pays higher but if you live in California like me, all delivery platforms have to pay approximately same amount( based on min wage, time and miles you drive) because of prop 22. They just pay extra end of the week. But, I never get extra from Gh. When you calculate the amount each delivery platform paid in a week, You will see they pay same amount. So, if you get more tips, you make more money in California.
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I will be a professional dream driver
Yes, I like this driver job in GrubhubI am enjoying this work, I never reject any order even the payment or tips are few, it doesn’t matter, because I love people. God bless me I can be now in America working and earn money, thanks God.
Grubhub is traditionally App for delivering foods, it is stable, and the fees and tips are clear when an order come, and the payment transferring is easy for drivers, and the adjustment pay and health insurance are plenty and reasonable for drivers, the more time drivers are working with, the more earnings drivers will get. And the agent in service line are so kind and professional, thanks them. I also noticed Grubhub have been always improving and updating the app, coming up with some new functions, it is great. Keep it well, keep the tradition style, not like other food deliver app I have used, they are sometimes press the new drivers only aiming to enlarge their market, Grubhub can balance the work and payment for drivers, in a word, Grubhub seems like a great company with traditional values, with love, and very important of all, in Grubhub I believe if drivers working hard, we really will get more ratings and levels so that the works will be more easy and the drivers can get more money, thanks again, all the guys in Grubhub. So, that’s all I want to say on Grubhub, God bless you!
Grubhub is traditionally App for delivering foods, it is stable, and the fees and tips are clear when an order come, and the payment transferring is easy for drivers, and the adjustment pay and health insurance are plenty and reasonable for drivers, the more time drivers are working with, the more earnings drivers will get. And the agent in service line are so kind and professional, thanks them. I also noticed Grubhub have been always improving and updating the app, coming up with some new functions, it is great. Keep it well, keep the tradition style, not like other food deliver app I have used, they are sometimes press the new drivers only aiming to enlarge their market, Grubhub can balance the work and payment for drivers, in a word, Grubhub seems like a great company with traditional values, with love, and very important of all, in Grubhub I believe if drivers working hard, we really will get more ratings and levels so that the works will be more easy and the drivers can get more money, thanks again, all the guys in Grubhub. So, that’s all I want to say on Grubhub, God bless you!
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You’re on your own
The app itself works pretty good, however there are glitches that really hurt your driver statistics and hurt your chances to make more money. I am a current driver considering quitting because of these glitches. As a driver you should strive to accept all orders sent to you and add scheduled blocks and attend those blocks. Even after doing that an order gets sent to you and you “miss” it because, as the driver care team says, “your service gets interrupted. If you reject or miss an order, that hurts your acceptance rate, which ultimately causes the orders that all other drivers reject to come to you and you become forced to accept if you want to make money. When you call driver care to say that you never missed or rejected an order they say that the system is automated and that there is nothing they can do. I honestly recommend trying DoorDash or Uber Eats, and only if those are not hiring to try GrubHub. Driver care only helps with simple issues that you will learn to fix on your own without calling them, but when the app plays with your money and statistics that you try so hard to better, they cannot help you.
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Where is my review? Do away with the inaccurate usage of “Missed”
Why ask to write a review if you remove it on your own? Your usage of “missed” should not count towards a driver’s acceptance rate. You KNOW rural areas limit one’s ability to even use their phone. Just because you send an order to a phone number does not mean it was received. STOP! Counting the SAME order (duplicate/request) pickup address as “missed “ (then delivered) more than once in a 2 -5 minute period. (This shows there was technical issues) ALL data input decisions are decided by man! It is very condescending to repeatedly hear, “l understand your frustration but, The “missed” is systematically controlled and we can not do anything about it” when you are making millions. I am sure you don’t even pay us half of the delivery pay to do everything except find? (There are days I am out 8 hours make $100 in the app spend $40 gas, with over 100 miles (driving to stay in hot spots)) currently looking for a hooptie! This is a plea for a review of the usage of “missed” not a complaint.
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Good app-Inconsistent pay
The app itself is ok. The pay is very inconsistent. Sometimes you drive for longer distances and get the same pay as of it were a shorter distance. There is also times where you have to put in the order, pay for it and then deliver the order. All this for the same pay as any other order. It entails more work so time is being taken up for the same pay. That should change. We should earn more for these orders as we are doing it all. Maybe even stop these kinds of orders. Also, you are obligated to take orders because if you don’t, your ratings drop and if your rating drops, you don’t get into the higher tiers for orders. If you are not on schedule, you get crappy orders. Customer service is from another country and is very disconnected to what is going on. There is also a language barrier with them.
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Double orders
Double orders are a disaster for the drivers while we would love to make money and get more runs it just doesn’t run smoothly 90% of the time when receiving double orders. U pick one order up then go to the next and it’s not ready grub hub sends u messages saying looks like u picked up an order but aren’t moving toward the drop off location..well u can’t move anywhere until u receive the 2nd order..Vice versa u except a double order then get to the 1St pick up and the food isn’t ready u have a good chance that grub hub is going to reassign the 2nd order bcuz u aren’t moving toward picking it up because u are still waiting for the first to be ready which then messes up the drivers cancellation ratings which is totally unfair because it is not the driver fault that the first order isn’t ready so u get penalized for the restaurant not having first order ready! Just always turns out for the worst on the driver .very rare do u receive a double order and both orders are ready and the delivery runs smooth! DOESNT HAPPEN OFTEN! Not fair to the drivers ! We have no support when it comes to that we get the bad end of the stick every which way on double orders! Also u have one customer wondering what’s going on with there food that u picked up 20 min ago but have to wait for the 2nd order so u get bad ratings from customers who don’t quite understand what’s going on with a double order . Like I said it’s not the best fit for the drivers.
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Unreliable and unprofessional
As a driver you put wear and tear on your vehicle along with gas prices gone up to an all time high and these gig apps give you a few dollars for lots of miles to drive, so you may drive 10 miles for 4.56$ or 7$ for 13 miles. So with gas and car maintenance it’s not worth it at all. You are making less than minimum wage and for someone like me who had a major brain surgery and still recovering and needing an income I feel the full force of these companies taking advantage of drivers. Bad enough you can never talk to anyone who actually cares about whatever in app issues you may face while on delivery or while trying to cash out as well. Expect to talk to people over in India as this is another gig app that’s outsourcing in order to cut cost and gain profits for big time CEO’s. They use us like slaves then pay us enough to keep driving for them. I am done and going to go back to real jobs even in my condition I would rather work 8 hour shifts and at least know that I’m going to get paid and not drive my car until it falls apart. BEWARE AND DO NOT I REPEAT DO NOT CONTINUE TO GIVE THESE COMPANIES POWER AND CONTROL TO MAKE US SLAVES FOR UNSURVIVABLE WAGES AND MAKE CEOS WEALTHIER.
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Grub hub driver
The app does work, does the job, period. Opportunity for improvement; 1. When picking up multiple orders and one order is going to be very late for pick up, it would be nice to be able to jump to next task and deliver the order that is ready now and come back for the second order when it’s ready. 2. Seeing that on some occasions the navigate button is transferring the incorrect address to the gps nav app, need to find and fix this. 3. Would like stronger notification, sometimes an order notification does not pop up, have not figured out why. 4. Would like an order ready indicator on the order info screen, sometimes I don’t see the pop up and those pop ups go away as in no way to view them after the fact. 5. Indicate when a customer is or has modified their tip. If customer is posting a high tip to get the order picked quick and then reducing it during the delivery that is not cool. This should not be allowed, only increased tips should be allowed, complaints can be handled thru different process. FYI, using IOS version.
Otherwise, the app is working.
Otherwise, the app is working.
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