Vacasa User Reviews

Vacasa - Vacation Rentals

Vacasa, LLC

Lifestyle

Travel

Reviews Summary

Positive highlights

🏡

This app hasClean and well-equipped homes

🌅

This app hasExcellent views and locations

📱

This app hasEasy booking and app experience

🤝

This app hasHelpful and friendly staff

🧹

This app hasSmooth check-in and check-out process

Negative highlights

🚫

This app hasFrequent cancellations and last-minute changes

🤖

This app hasPoor customer service and lack of responsiveness

💰

This app hasExcessive and hidden fees

🛏️

This app hasSubpar accommodations and maintenance issues

🔍

This app hasSuppressed and untrustworthy reviews

Top reviews

Most RecentHighest RatedLowest Rated

Vacasa is HORRIBLE

This company scammed my family and our friends by renting us a house, taking our money and holding it for a month, then cancelling our booking several hours before our check-in. We had driven 17 hours with two families and were three states from home. We had to stop on the side of the road for two hours trying to find and book something else last minute. There were no comparable rentals left. We had to book a terrible hotel for way more money than the house was. We lost the ability to stay together in our vacation. We lost the kitchen for cooking, making the food more expensive and less healthy. The list goes on. This is a terrible company. Do not take the chance and have your vacation ruined by a bad property management company.

Show less

SF Skin

2 years ago

Response from developer

Hello, we are disappointed to hear of the negative experience you had while using our services. We make every effort to honor each of our guest's reservations, but there can be circumstances that mean we can no longer safely host a guest. In those instances, we work to provide an alternate home for the dates of the guests' stay, work with the guest to move the dates of their stay, or provide a full refund as available. We apologize for the inconvenience, frustration, and disappointment that this has caused and we hope to have the opportunity to host you in the future.

What a find!!!

Kick off your flip flops and do nothing at all or make aGourmet meal in the equipped kitchen. Barbecue with your entire familyAnd maybe take out a kayak. A close walk to the beach. Great parking. Food store around the block. Roomy, clean and relaxing but close to anything you want or need. Great extra space with a pocket door for some added lounging privacy. Really a great place. I’m scared to say too much because I want week options left for us!

Show less

q fam joy

2 years ago

Response from developer

Thank you so much for this review! We are so happy that you had a wonderful getaway and hope to host you for another great stay soon!

Reservation cancelled the day before

We made a reservation in February of 2022 for the week of July 4th. The day before we are supposed to check in Vacasa tells us the home is no longer available due to a maintenance issue and gives us a refund. Okay, things happen, right? It’s not quite that simple though. We managed to find a place in the same area at the last minute through another provider. While we’re in town we notice that there are people staying at the home we had rented through Vacasa. Hmmmm, doesn’t sound like a maintenance issue to me. More like either Vacasa just decided to screw us, or the owner decided to lie about a maintenance issue so they could use the place over the 4th of July holiday. Either way, no concessions from Vacasa, just a refund and a ‘good luck saving your family vacation with less than 24 hours notice’.

Long story short, don’t trust Vacasa with you major holiday vacation plans as they or their property owners can just yoink your reservation out from under you and you’ll be stuck with whatever you can find if you’re lucky enough to find anything at all.

Show less

JPLPDX

2 years ago

Response from developer

Hello. We apologize for the last-minute cancellation of your reservation. We make every effort to honor each of our guest's reservations, but there can be circumstances that mean we can no longer safely host a guest. In those instances, we work to provide an alternate home for the dates of the guests' stay, work with the guest to move the dates of their stay, or provide a full refund as available. We apologize for the inconvenience, frustration, and disappointment that this has caused and we hope to have the opportunity to host you in the future.

Poor support and terrible partnership

Got matched up with Vacasa thru marriott and I regret giving them a chance. Needed support on a reservation and it took 5 days of trying all channels (phone, txt, etc) before finally giving up and falsely claiming that i had a safety issue to get someone who could assist. by then it was too late for them to do anything to help me and so i was just left unaccommodated. would not use them again under any circumstances because it will be just you on your own when something goes wrong.

Show less

d3r3kj

2 years ago

Booked next trip and haven’t even left yet❤️

Doesn’t that speak volumes? House is perfect! We have had a blast. So peaceful and quiet and comfortable and staff at Vacasa was great! Beds are comfy. There was only two of us so we had our own room and bath. A plus! For sure!! Kitchen is well equipped and next time we are bringing our e-bikes🤗🤗🤗. Can’t wait to return… see you in a couple of months

Show less

jbarrow

2 years ago

PCB

Booked a week stay with them and just hours before check-in they canceled my reservation due to me only being 24. We had someone over 25 with us but they refused to allow us to book it in their name. Customer service was terrible. Got transferred so many times. Was one the phone with them multiple times after they canceled my reservation and an agent even met us at the condo location to let me know I’m am now banded even through I did absolutely nothing wrong.

Show less

Mikey_L_P

3 years ago

Beautiful

The condo was clean , nicely decorated , plenty of room the only issue was the WiFi kept going on/off so I reported it and they fixed it soon after that. Check in was easy

rockin Robyn 1958

3 years ago

Condo 2I

Very nice upscale comfortable unit on the second floor. Just at the beach walk way and a short distance from the parking lot. The living room has two lazy boy type chairs, three seated sofa that lets out into a full bed.
A very nice comfortable place to stay.

editting

3 years ago

Port A get away

Our weekend was a success. Our family was gathering to give our mom our final farewell. The house is very comfortable, there were 6 adults and two young children. The rooms are spacious and the beds were very comfortable. The pool is right across the street and the beach access was very convenient.
I called Vacasa a couple of times with small concerns and the agents were helpful.
My only complaints are the oven was a bit complicated and there were no kitchen dish towels. But we all agreed that we would stay in this house again.

Show less

ckwtutu

3 years ago

Response from developer

Thank you for your review, we are so glad to hear that you enjoyed your stay at our beautiful home and found the space well suited for your vacation needs. We apologize for any household supplies you found lacking during your stay and any clarification you found needed on operating the oven. We greatly appreciate your feedback and urge you to reach out to our team at (503)345-9399 with your reservation information so that they may pass these comments along to our local team. We hope to host you for another wonderful getaway in the future.

Minimum stay issues

There are far less rentals available than other applications but also there is minimum booking requirements that make some of these not even feasible. For instance, I’m going on a cruise and I want to get into Miami the night before so I can plan accordingly, I can’t book a room for the one night before I get on the boat. I gave it 4 stars because that’s not entirely on Vacasa but they should incentivize property owners to reconsider this in towns where people are just passing through.

Show less

FitCurtis

3 years ago

Response from developer

Thank you for your honest review, we value your opinion and will be sure to bring your comments to the proper parties. We hope to have an opportunity to host you very soon.