Excellent management.
Having initially booked a home managed by the same company elsewhere and having to cancel that due to an itinerary change, I had no issues with receiving a refund for that booking. This was all handled very professionally and very promptly.
The whole booking process and the information regarding self check in and check out was all very streamlined and all available through the app with good timing leaving me in no doubt as to how the process worked. I felt supported even though there was not a direct human interaction.
The whole booking process and the information regarding self check in and check out was all very streamlined and all available through the app with good timing leaving me in no doubt as to how the process worked. I felt supported even though there was not a direct human interaction.
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Absolute Worst Management Company Ever
I recently had the misfortune of dealing with Vacasa Vacation Rental Management, and I cannot stress enough how poorly run this company is. It is abundantly clear that they are unprofitable and on a fast track towards bankruptcy. This pervasive attitude of failure and despair permeates every aspect of their business.
Their customer service is nothing short of a joke. Whether you’re dealing with their poorly scripted AI bots or their human representatives (who might as well be robots), the experience is equally frustrating and unhelpful. Vacasa has effectively removed hospitality from the hospitality business, leaving customers feeling neglected and disrespected.
For any self-respecting homeowner considering contracting with Vacasa, I strongly advise against it. Their incompetence and disregard for customer satisfaction are unmatched. They are so abysmal in their operations that I am certain many people end up trashing the properties in revenge for the appalling way they have been treated.
To make matters worse, Vacasa CEO Rob Greyber received a $2 million bonus for overseeing this train wreck and a staggering 90% drop in stock value. Vacasa chases failure like it’s their destiny … and it is.
Save yourself the headache and steer clear of Vacasa. They are a disaster waiting to happen, and no one should have to endure the level of incompetence and disrespect that they dish out on a daily basis.
Their customer service is nothing short of a joke. Whether you’re dealing with their poorly scripted AI bots or their human representatives (who might as well be robots), the experience is equally frustrating and unhelpful. Vacasa has effectively removed hospitality from the hospitality business, leaving customers feeling neglected and disrespected.
For any self-respecting homeowner considering contracting with Vacasa, I strongly advise against it. Their incompetence and disregard for customer satisfaction are unmatched. They are so abysmal in their operations that I am certain many people end up trashing the properties in revenge for the appalling way they have been treated.
To make matters worse, Vacasa CEO Rob Greyber received a $2 million bonus for overseeing this train wreck and a staggering 90% drop in stock value. Vacasa chases failure like it’s their destiny … and it is.
Save yourself the headache and steer clear of Vacasa. They are a disaster waiting to happen, and no one should have to endure the level of incompetence and disrespect that they dish out on a daily basis.
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Response from developer
Hello. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you in the future. Thank you.
Love Vacasa !!!
I have been going through Vacasa for years now . I travel several times a year with my grown kids, their Families and extended family and friends. We are always happy with our condos. They are always clean and have a lot of amenities! They are always in the locations we are traveling to. Once we had an issue where our paid condo was no longer available for some reason - Vacasa informed us quickly and offered us 3 other options and we picked an option that was more money than the original condo and there were no extra costs . Our vacation was not affected by this at all. I love the site also so easy to use . Love love love Vacasa!
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Response from developer
Thank you for your review! We are happy to hear you had a great stay and continue to use our services. We look forward to continuing to host you!