A professional company
We had no issues at all booking through Vacasa and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with Vacasa is highly recommended!
Good luck getting in touch with anyone
Apparently Vacasa has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.
Show less
Great customer service
Vacasa has been wonderful with us having had to reschedule our trip due being on lock down in March and made it easy to reschedule. Thank you!!
Fraud!! Renters be aware!!!
We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in Vacasa’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and VACASA is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours.
Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself.
This is the only way to warn others who are about to be duped.
Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself.
This is the only way to warn others who are about to be duped.
Show less
Response from developer
We apologize for the issues you encountered during your stay. We were not informed of any construction that would occur during your reservation. Regretfully, the state can start and end construction at any time, and without any notice. Currently, the homeowner is working to refresh this home to ensure future guests have an enjoyable stay. We hope to host you, in the future, for a much more enjoyable stay.
Do not recommend Vacasa!!!
I have never written a bad review on the App Store and am doing so now. Our experience is horrible and we still have not gotten any response from Vacasa. We have small kids and cannot access our rental information!!!
We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!!
Vacasa- contact us!!!!
For anyone else reading this, be warned!!!
We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!!
Vacasa- contact us!!!!
For anyone else reading this, be warned!!!
Show less
Wouldnt book with them!
Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again
Show less
Great house but Vascasa can do better!
We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should
Show less
Rude!!
When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we
Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
Show less
👍
We use Vacasa for our family trips. We save all of our money to just be with family once or twice a year & we always know Vacasa will take care of our kids, dogs, and us in a beautiful home. Anything that goes wrong is ALWAYS taken care of.. once an alarm went off due to an electrical storm from 3am to 5 and our lovely Vacasa helper fixed all. Thank you for our memories!! Definitely worth every cent.
Show less
Response from developer
Thank you for your review and we are so happy you have had so many great memories at our properties. We look forward to hosting you again soon!
Refused refund and not responding
Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via the app have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.
Show less
