Spring Trip
The condo that we stayed in was clean and comfortable. I’m pretty sure the beds were the most comfortable we have ever encountered in our travels. It was tastefully decorated and not overdone with mountain decor.
We unfortunately had one solid night of quiet during quiet hours though, our 1st night there. The unit directly above us was noisy the next 3 nights. The first night we thought they could be coming in and bringing their stuff. The second night was worse, and I had to call Vacasa to file a complaint. I followed up with the front desk in the morning as instructed. That night was even worse! We thought they were remodeling it was so loud. My husband had to finally make a visit upstairs. It was a great place, and other than the upstairs people, everyone else was wonderful. Not sure if we’ll do it again because we like to actually go to sleep, but it was nice overall.
We unfortunately had one solid night of quiet during quiet hours though, our 1st night there. The unit directly above us was noisy the next 3 nights. The first night we thought they could be coming in and bringing their stuff. The second night was worse, and I had to call Vacasa to file a complaint. I followed up with the front desk in the morning as instructed. That night was even worse! We thought they were remodeling it was so loud. My husband had to finally make a visit upstairs. It was a great place, and other than the upstairs people, everyone else was wonderful. Not sure if we’ll do it again because we like to actually go to sleep, but it was nice overall.
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Half Payment does not work on the app
I spoke with a customer service representative after my half payment appeared to go through, and later I received an email stating that my payment did not go through. She stated that for some reason the app doesn’t allow half payments. I’m providing feedback to the developers to look into this issue, since the app appears to allow half payments.
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Helpful and friendly staff
We got text message with updates and when we needed assistance we were able to talk to someone who solved our issues.
Booking canceled without telling me!
I booked through Vacasa once before and didn’t have a problem. This time I booked a place and received an email confirmation. The day before my stay i called as I didn’t receive any other info about how to access my unit. I was told that my identify couldn’t be verified and my stay was canceled. I’m frustrated as now I have to find a place last minute. I hope this doesn’t happen to you!
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Future stay credit
Just wanted to say how awesome the folks at Vacasa have been to me. I had some family health scares that prevented me from returning to Belize and instead of losing my money they issued me a future stay credit and I will be able to return in may 2021’ for a week and again in Nov. can’t tell you how grateful I am that I chose Vacasa to work with.
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Skewed reviews!!
This app is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.
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Response from developer
We are sorry that we were unable to provide you with a more rewarding vacation experience in light of the circumstances necessitating your need to cancel this reservation. Each of our guests are asked for their feedback in the form of a review of the home they stayed in. Our team is working to post each review in the order that they were received, but it does take time for the review to show on the listing. We apologize for the frustration this has caused.
Don’t understand
Why does Vacasa insist that you download an app to access their properties? This bothers me. They could simply give me the required information in a text or email. They already charge me $75 or something for “service fee“, although I am mystified what service they actually provide. So instead of giving me good customer service, they make me download an app to use the services that I’ve just paid for. I really hate this.
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Stay away from this company
We used this company for the first time for our Tennessee trip in June. It was the worst experience ever. Our cabin was a nightmare and the 2x we did call it was a 2 hour hold time. The cabin was filthy, full of mold and it rained in our cabin on the 4th night so the top bed was all wet and couldn’t be slept in. But 2 weeks after we left they were sweet enough to contact me and refund the cleaning fee for all the crap we went through🙄🙄
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Love it but...
I love using Vacasa for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.
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House very dirty
Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling vacasa but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.
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Response from developer
We apologize for the unforeseen issues concerning your reservation, and for the difficulties you experienced in reaching a member of our team. We ask that guests reach out via phone call, email, or social media as our App store account cannot assist in resolving any issues. We hope for the opportunity to provide you with an exceptional vacation experience in the future!
