Thieves
When I pick up a scooter that doesn’t work, you take your money for two unused minutes and don’t give it back to me, this is stealing.
When I try to park the scooter next to other Marti scooter and your application doesn’t accept it for ten minutes, then you did t only steal my time that I was trying to save by using a scooter, you also stole money.
If your service say they can’t help with those issues why do you have them?!???
When I try to park the scooter next to other Marti scooter and your application doesn’t accept it for ten minutes, then you did t only steal my time that I was trying to save by using a scooter, you also stole money.
If your service say they can’t help with those issues why do you have them?!???
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Response from developer
Hello, we apologize for your bad experience :( Your thoughts are very important for us, could you please mail us at destek@marti.tech so we can help you as best as we can?
Mükemmel tavsiye ederim
Mükemmel olmuş tavsıye ederim
Fast
Easy to ride
Not tourist friendly
I downloaded the app and send my USA ID and setup my credit card but I was not able to make reservation or add funds to the account. Do not recommend and there is very options in Istanbul.
Marti
Good idea it just need more time to fix bugs
Useless application for foreigners
This is first time ever I couldn’t use e-scooter. Never had any issues in many countries I visited. It took me a while to register (registration flow should be revised) I added 3 cards non of any worked, I was asked to verify myself twice. Finally got error message that my card can’t be used.
Horrible
No customer service whatsoever. Says my card not working while it is. Tried another card, same thing
Prince
Prices have been changed without notifying users
From 0.59 TL to 0.79 TL which means 0.2 TL for every single minute
From 0.59 TL to 0.79 TL which means 0.2 TL for every single minute
Mati Electric Scooters
It was definitely a worth of experience, the app is so practical and easy to guide you during the process, I recommend everyone in turkey to try it and move around a beautiful city of Istanbul.
Not satisfied with customer service
For international people, you should be carefully to use, I click to register but the company did not sent me any confirmation, the agreement is only in Turkish language, I do not know what they are talking about, but I am stuck to receive their confirmation and email them my problem but no response for 24 hours!!! I see people use it, but it is not reliable for me yet without a good customer service and WhatsApp number to follow up,
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