Such a terrible app
I just wanted to make an appointment for an annual
Physical. Should be easy, right? It should be a simple click on “make an appointment,” ask me what I want it for, type in a zip, and find the closest Intermountain clinic with a family practice doc or NP or PA who can do that for me. Instead, the app makes you choose an specialty area. Most people would be confused by this. I knew I needed family practice, so I picked that. It then brought me to a list of practitioners, all of which were not available until nine months from now. But it only gave me the option of like six doctors, even though I know they’re far more than that. I had to go back to the homepage, type in a specific position that I happen to know, had some openings, and then click on him. He was available the same day. Why would he not come up first when I’ve seen him before and he’s close to my house? Why did it default to the main hospital? 6 miles away from my house, instead of to the clinic right by my house? The University Of Utah’s app is far superior to Intermountains. IHs is app makes it hard to be a patient at intermountain Medical.
Update, 2024: tried making an appointment for simple STD and cholesterol testing today. So difficult. Had to schedule an appointment with my provider first. He ironically asked why I was meeting with him and not just scheduling to myself. I answered that intermountains app forced me to schedule with him first, despite there not being any reason to
Physical. Should be easy, right? It should be a simple click on “make an appointment,” ask me what I want it for, type in a zip, and find the closest Intermountain clinic with a family practice doc or NP or PA who can do that for me. Instead, the app makes you choose an specialty area. Most people would be confused by this. I knew I needed family practice, so I picked that. It then brought me to a list of practitioners, all of which were not available until nine months from now. But it only gave me the option of like six doctors, even though I know they’re far more than that. I had to go back to the homepage, type in a specific position that I happen to know, had some openings, and then click on him. He was available the same day. Why would he not come up first when I’ve seen him before and he’s close to my house? Why did it default to the main hospital? 6 miles away from my house, instead of to the clinic right by my house? The University Of Utah’s app is far superior to Intermountains. IHs is app makes it hard to be a patient at intermountain Medical.
Update, 2024: tried making an appointment for simple STD and cholesterol testing today. So difficult. Had to schedule an appointment with my provider first. He ironically asked why I was meeting with him and not just scheduling to myself. I answered that intermountains app forced me to schedule with him first, despite there not being any reason to
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Response from developer
Hi Hgtdsahbbbbbb, thank you for your comments. We are sorry that you had this experience. During this week the scheduling program had some issues. The were discovered early, but it did take a while for the problem to be resolved. We are working to make scheduling easier on our app.
