Lennys Rewards User Reviews

Lennys Rewards

LENNY'S FRANCHISE SYSTEMS, LLC

Lifestyle

Food & Drink

Reviews Summary

Positive highlights

🥤

This app hasQuick service

🤝

This app hasFriendly and accommodating staff

🍔

This app hasDelicious and fresh food

🏆

This app hasPersonalized customer service

📲

This app hasEasy to order through the app

💳

This app hasConvenient rewards program

Negative highlights

🔒

This app hasInability to redeem rewards through the app

🤖

This app hasBuggy and confusing app experience

🚫

This app hasDifficulty in migrating rewards accounts

📍

This app hasInaccurate store location information on the app

💬

This app hasAnnoying push notifications for catering services

Top reviews

Most RecentHighest RatedLowest Rated

Love Lenny’s hate the app

I can’t submit because it won’t let me submit. The phone number box is in red so I’m assuming that’s the problem. Iv tried it with a 1 in front and with out. Frustrating that all my past points won’t transfer and all the points I earned today when I couldn’t use my Lenny’s card because I must use the app. I have men a loyal customer for 15 years now I won’t go back because you changed everything and it does not work. A

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Photo problems

6 years ago

Response from developer

Hello, rest assured we would never take points away or not let you keep what you’ve earned. Also, please try using “+1” before entering your phone number. If that still doesn’t work, please connect with us by sending an email to rewards@lennys.com so that we can help.

Horrible! So bad I may never go to Lenny’s again

Tried to “move my points” and the app just sits there. Hit submit and NOTHING happens. So I registered online and loved points...but I can’t use app because only option is register or move points. So now I’ve lost existing points and all patience. They should have made sure this worked before launching it. I love Lenny’s but this experience has been so bad I don’t think I will ever eat there again.

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Djpraise

6 years ago

Response from developer

Hi there, if you tap the “Register to Earn” button it will take you to the log in screen. We are changing the name of this button with our next app update. Send us an email to rewards@lennys.com if you need further assistance.

Great app!

This app is great. Easy to migrate my account and even better to use. Placing an order and earning points is the best perk.

hbspeyburn

6 years ago

Read directions

This worked easily once I read directions.
I am sure most problems reported are operator errors. Take a moment and read.

DRMCGEE956

6 years ago

Account migration

Can’t migrate my rewards. Enter email address after downloaded app and it says “email is already taken”. No kidding Captain Obvious!! Just by the guy trying to move my reward points to this new program! ME!

Head2Firehouse

6 years ago

Phone number issue

The switch button didn’t work for on the app but I was able to do it on my computer with no problem. Now my only issue is every time I try to open the app it says I need to verify phone number. I put it in and then nope won’t register it. So now I can’t use the app at all until they fix this!!

kleinjanvh1

6 years ago

Response from developer

Hello, are you selecting the option to “Move Points & Rewards” when you open the app? If so, try selecting the option of “Register to Earn” and it will take you to the Log In screen. Feel free to reach out via rewards@lennys.com with any other issues.

Can’t see the whole app

I don’t have a smartphone, so I use the app on my iPad. When the app is in landscape mode, you can’t see anything except the drink and sandwich. When it’s in portrait mode, I can see a few words halved at the bottom of the screen along with the sandwich and drink.

Ms. Nickels