They left us stranded
This is what I get for trying a startup with no phone number.
First they changed my drop off address a few days before the trip saying they no longer can do LAX drop off. Then on the morning of my pick up, they changed my vehicle to a smaller one that could no longer fit our group. They left us stranded with not even an apology. The only solution they offered was to cancel the reservation.
Completely disgusting behaviour.
First they changed my drop off address a few days before the trip saying they no longer can do LAX drop off. Then on the morning of my pick up, they changed my vehicle to a smaller one that could no longer fit our group. They left us stranded with not even an apology. The only solution they offered was to cancel the reservation.
Completely disgusting behaviour.
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Use a real rental agency- not trustworthy
I’ve used Kyte a few times, mostly because of the ease that comes with someone both dropping off and picking up the car. I don’t use it often often because they have what I can best call surge pricing, increased rates depending on the amount of cars available for a day. I’ve never loved that but it wasn’t the thing that put me off.
Last weekend I rented a car for about 12 hours to do a hike. I live in NYC so you often encounter toll bridges while going most places. Besides paying almost $300 for the car that day with a drop off, I had the joy of a surprise charge a few days later. My bank notified me of a charge that seemed fraudulent for $1240 from Kyte! I jumped looked at the email that Kyte sent notifying me that I have been charged $1240 for tolls. No matter where you live it doesn’t cost that much! They didn’t catch it on their side and probably wouldn’t have. After calling customer service (who never called back even tho it’s the option I chose), I waited for an email back and eventually was told they’d look into it.
5 days later and I was never given any kind of real apology until I asked for it, I was refunded $1188 and charged $50 which is tolls plus 30% admin fee that isn’t clarified while booking and STILL have no idea how or why the mistake was made. I don’t trust them and don’t think others should. Use a real rental agency or zip car!
Last weekend I rented a car for about 12 hours to do a hike. I live in NYC so you often encounter toll bridges while going most places. Besides paying almost $300 for the car that day with a drop off, I had the joy of a surprise charge a few days later. My bank notified me of a charge that seemed fraudulent for $1240 from Kyte! I jumped looked at the email that Kyte sent notifying me that I have been charged $1240 for tolls. No matter where you live it doesn’t cost that much! They didn’t catch it on their side and probably wouldn’t have. After calling customer service (who never called back even tho it’s the option I chose), I waited for an email back and eventually was told they’d look into it.
5 days later and I was never given any kind of real apology until I asked for it, I was refunded $1188 and charged $50 which is tolls plus 30% admin fee that isn’t clarified while booking and STILL have no idea how or why the mistake was made. I don’t trust them and don’t think others should. Use a real rental agency or zip car!
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Response from developer
All feedback is important to us and we’re sorry to hear you’ve had such a confusing and frustrating experience. That was not the Kyte experience we wanted you to have. We’d love to talk more and work together on a satisfactory resolution for you. Reach out at support@drivekyte.com with code: bbdpfn9l so we can connect your email to your review.
US Only?..
At the time of writing, this service seems only available in the USA. It would be courteous to list the countries in which it is available in the app description to save people the time and expense of downloading and signing up to find out.