Leave a Review Kyte
Amazingly convenient for NYC
I’ve used Kyte 20+ times to drive to CT from NYC. My car is always delivered on time (if not early) and someone is always waiting at the designated pick up time and place with no issues. The cars have always been in perfect condition and very clean. The prices are amazingly affordable. I have recommended Kyte to many friends who don’t have cars in NYC, but I wish I could keep this hidden gem all to myself!
A few suggestions as the service continues to develop:
1) A weird quirk of the app is that you can have many cards on file, but you can only charge your default card. It’s caused some confusion for me since I’ll choose a different card to charge at checkout but my default is still charged.
2) If Kyte had a monthly membership in NYC that allowed members X numbers of days with a car per month for a fixed fee I would totally do that and could see it being a popular service in the city!Show lessnrm0615
Developer Response
Hi there! We really appreciate the thorough feedback and the points of improvement mentioned. It never falls on deaf ears at Kyte. Thank you for your support, and we hope to see you again on your next road trip!Great service in my experience!!!
I would recommend! I had to extend my trip a few times during my original trip, due to unexpected life situations, and the Kyte staff were very courteous and helpful. During one of my extensions it was a glitch in the system that day, and my debit card was charged numerous times for one trip, and the app also did not reflect the charges or the trip change. However my bank provided me with Kyte’s customer care number. I received no issues during the call. The representative was able to see the problem and it was fixed, along with me receiving my refund, as well as trip extension. I would also like to add that in addition to calling ( I prefer the phone then the reach out by app), however I was very impressed with utilizing the copilot on the app. It was just as helpful then speaking with an agent. Utilize this service, and see for yourself how easy and smooth the process truly is!!!Show lessTVJGutierrez
Developer Response
Taking the time to leave such a great review about Kyte, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.terrible support
We have used Kyte for several years, since they first launched. The promise of convenient delivery and pick up sounds too good to be true, in the end there have been many hiccups along the way. The support is terrible now, run thru the Philippines and no way to get a proper live body to resolve issues as they arise. The straw that broke the camel’s back was my last rental, the delivery showed up with my vehicle, but it was my wife’s name on the contract instead of mine, after 45 minutes attempting to get this resolved, the delivery guy was forced to take the car back, and I was left hanging scrambling to rent a vehicle from someone else late for my business meeting. When I tried to remake a new booking, they said my drivers license failed verification, they were unable to give me more info but anyone with the brain could see that it was a valid drivers license. They won’t provide any information on why it won’t verify, but I can go over to Hertz and rent a vehicle with a drivers license and credit card no problem. In the end, I’m taking my business elsewhere. When something seems too good to be true, it usually is.Show lessAndrew S Klug // ASK
Developer Response
Hi Andrew, we would love to know what went wrong and how we can improve. Feel free to email us at support@drivekyte.com and reference this code: 5xqc6cm0 so we can connect your email to your review.