Leave a Review Kyte
Amazingly convenient for NYC
I’ve used Kyte 20+ times to drive to CT from NYC. My car is always delivered on time (if not early) and someone is always waiting at the designated pick up time and place with no issues. The cars have always been in perfect condition and very clean. The prices are amazingly affordable. I have recommended Kyte to many friends who don’t have cars in NYC, but I wish I could keep this hidden gem all to myself!
A few suggestions as the service continues to develop:
1) A weird quirk of the app is that you can have many cards on file, but you can only charge your default card. It’s caused some confusion for me since I’ll choose a different card to charge at checkout but my default is still charged.
2) If Kyte had a monthly membership in NYC that allowed members X numbers of days with a car per month for a fixed fee I would totally do that and could see it being a popular service in the city!Show lessnrm0615
Developer Response
Hi there! We really appreciate the thorough feedback and the points of improvement mentioned. It never falls on deaf ears at Kyte. Thank you for your support, and we hope to see you again on your next road trip!Great service in my experience!!!
I would recommend! I had to extend my trip a few times during my original trip, due to unexpected life situations, and the Kyte staff were very courteous and helpful. During one of my extensions it was a glitch in the system that day, and my debit card was charged numerous times for one trip, and the app also did not reflect the charges or the trip change. However my bank provided me with Kyte’s customer care number. I received no issues during the call. The representative was able to see the problem and it was fixed, along with me receiving my refund, as well as trip extension. I would also like to add that in addition to calling ( I prefer the phone then the reach out by app), however I was very impressed with utilizing the copilot on the app. It was just as helpful then speaking with an agent. Utilize this service, and see for yourself how easy and smooth the process truly is!!!Show lessTVJGutierrez
Developer Response
Taking the time to leave such a great review about Kyte, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.terrible support
We have used Kyte for several years, since they first launched. The promise of convenient delivery and pick up sounds too good to be true, in the end there have been many hiccups along the way. The support is terrible now, run thru the Philippines and no way to get a proper live body to resolve issues as they arise. The straw that broke the camel’s back was my last rental, the delivery showed up with my vehicle, but it was my wife’s name on the contract instead of mine, after 45 minutes attempting to get this resolved, the delivery guy was forced to take the car back, and I was left hanging scrambling to rent a vehicle from someone else late for my business meeting. When I tried to remake a new booking, they said my drivers license failed verification, they were unable to give me more info but anyone with the brain could see that it was a valid drivers license. They won’t provide any information on why it won’t verify, but I can go over to Hertz and rent a vehicle with a drivers license and credit card no problem. In the end, I’m taking my business elsewhere. When something seems too good to be true, it usually is.Show lessAndrew S Klug // ASK
Developer Response
Hi Andrew, we would love to know what went wrong and how we can improve. Feel free to email us at support@drivekyte.com and reference this code: 5xqc6cm0 so we can connect your email to your review.2nd time w no wiper fluid & due for oil & service notice at start of rental
The pick up and drop off were great as always! On time, friendly, and professional! The car was clean. Both times the gas was left just under full, which was no problem and the car drove fine. However, this is the second time I rented the luxury SUV, which is an Audi. The car drives great I had no problems with it but, the moment I got in the car I had two notices – one was that there was no windshield wiper fluid and the other was that the car was due for oil change in service. Normally not a big deal, but the first time was at the start of a two week long rental, and the second time was at the start of a week long rental of the Audi. During both of the rental I was short to drive over 1000 miles. I am not sure if delaying service for that number of miles is a big deal for a car like an Audi. Not having wiper fluid though is a safety issue. For the cost of the luxury SUV rental I would expect that both things would be managed so this notice wouldn’t appear immediately at the start of a rental and only once but twice. I would ask Kyte if you would change your protocol in preparing cars to address these issues before you drop off the car to your renters. It is confusing to me that you have such an easily preventable safety issue put your drivers and renters at risk when the rest of your service is really incredible. Thanks in advance for reading my review.Show lessGP DC
Developer Response
Hi there! Your feedback helps us to improve service for everyone. Let me share this with the team to let them know how we are doing.Kyte > Everyone Else (and a few suggestions)
Rented from Kyte for my first time on Presidents’ Day weekend out of Hoboken NJ. I live in Brooklyn and took the train in to avoid the mess that is City traffic and the holland tunnel.
Car was delivered on time and the delivery dude, Washington, called me ahead to confirm timing. I got there 5 mins early and all was well with pickup. Rented a like new Audi with 4WD for a snowy upstate trip. Car performed beautifully.
On the drive back I decided to change my drop off location to Brooklyn and extend the time of drop off an hour to accommodate for traffic. Within the chat function of the app my customer service agent a was able to do both. There were fees associated with both, which were worth paying for the convenience. Overall 9.5/10, with normal car rental being a solid 3/10 experience.
Only suggestion is to work on the delivery pickup experience. I got a notification that my driver was 30 minutes early which made me rush to meet them, but the eta changed to 10 minutes early and it worked out. A 10 min window is a tight timeline if you are also traveling to the pickup location. I know they have designated lots with a wider pickup window to but getting there requires a car. Designated parking spots in a few convenient locations a la ZipCar would be an nice experience.Show lessDownWithHertz
Developer Response
Hi there! Your feedback helps us to improve service for everyone. Let me share this with the team to let them know how we are doing.Great until it wasn’t
I’ve only used Kyte twice. The first time was great, easy hand off and return, our surfer was pleasant but I wasn’t the one directly dealing with it. Second time two years later was a nightmare. The first surfer who dropped it off was okay, the surfer who came to pick it up not so much. He walked by me without notifying the app that he’d arrived and was not looking for me, so I got to hear him blast music from his phone and watched him look the car over for a minute blowing vape mist and swearing to himself. He never introduced himself, never asked how the ride went, and was completely clueless when I asked him how the return process went. And I quote, “I don’t know, I’m just following the app’s directions”. Then he had the audacity to ask what my plans were for the rest of the day and suggested we go on a date. Mind you, I am a woman traveling alone, and now this weirdo knows where I’m staying.
I cannot believe the kinds of people Kyte is hiring to deliver and retrieve cars. Absolutely not the kind of experience any professional company should be putting their customers through. I will never use Kyte again. Vet your people better.Show lessyourphantomthief
Developer Response
Oh no! I am so sorry about that. Please feel free to reach out to us via email at support@drivekyte.com and kindly include this code so we can connect your email with your review. Code: 3pjsf3p8Kyte was a Wonderful Surprise
Upon arrival in Boston I discovered I’d lost my drivers license. In the course of trying to figure out what to do as the whole vacation was in jeopardy an airport employee told me about this new rental company called Kyte. Eventually, the DL was found and my other reservation had been canceled. After everything the airport guy said I decided to give Kyte a try. They were awesome. The rate was great and when I needed help or answers they were forthcoming. I got a brand new car in great shape, clean as a whistle, dropped off by a really courteous guy. I needed to change my pick up time and day and it happened almost instantly with no hassle. The guy that picked up the car was even cooler than the guy that dropped it off! I may never rent from another company again when I’m in a city where Kyte operates. Definitely a highlight and stress reliever for us this past weekend.Show lessmidrum
Developer Response
Hello there! Thank you for leaving such a positive review! We are thrilled that you enjoyed your experience and we look forward to welcoming you back for your next adventure. In the meantime, please don't hesitate to reach out to us if you require any assistance.Terrible.
Rented a car last minute to go visit my dying grandmother on her death bed picked up the car from the air port and not even an hour later the bottom panel of the car was scrapping against the ground. I contact customer service to change the car and they told me I couldn’t change it cause I had already driven out of an area they service. They then told me to take it to a mechanic pay out of pocket to fix it myself and then they were also going to charge my $500 deposit to my card based of what I told them………. So I had no choice but to take it to a mechanic since they can no longer help me. Keep in mind all of there customer service is from some 3rd world country so they have no concept of anything useful. Them mechanic told me the person must of got service don’t under the car and didn’t bold the panel back correctly causing to to fall off once rented to me. The mechanic fixed it free of charge for me but for some reason the still charged me my $500 deposit charged it before I even returned the car….. so not only did they rent me a damaged car I had to go repair it myself and then I got charged $500 for it.. I’ve been trying to contact them and nothing still to this day I call and they just hang up on me and no response to my emails. Scam company it’s safer to go with a legit rental car place.Show lessBrookmorr
My experience.
Everything about this app was great, but then when issues arose I felt left stranded by their support. First I tried to extend a rental and they said no because they’re fully booked. Naturally I went to a separate account to try and book a car for the time frame that I needed, to see if it would say their are cars available. There were 7 available. The support was pretty stern when he said no, but then acted nonchalant and brushed it off when I sent him screenshots showing available cars. Mind you I had already drove back 2 hours because he said no and I thought I would have to return it because “their weren’t any available” Whatever. They extend it. Then, I was charged a smoking fee even though I didn’t smoke, I was sent fabricated evidence of stuff in the car I had never seen. (I took a video upon return of the car which showed that stuff wasn’t there) after a chain of 10-15 emails that seemed like I was in court they refunded me with no offer for compensation after “their investigation was over” and turned up nothing. Upon asking they said they’d give me $30 towards my next rental. I spent $700 on the premium rental. Wasted a whole day arguing with support, was overcharged, then offered $30. MAKE SURE YOU DOCUMENT INSIDE AND OUTSIDE THOROUGHLY BEFORE RETURNING CARS. I would’ve been screwed had I not had the video.Show lessKD323!
Developer Response
Hi there, we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: efxa2esrGreat idea, poor execution
I rented a car two months ago for a family reunion out of state. The pick up instructions for the car required me to take the metro to a confusing, not kid-friendly location. We arrived late due to unforeseen airline delays. Although we were able to give notice, we were still charged a late fee. The rental was fine, but we were not happy with the cleanliness of the vehicle. It was also low to the ground which was not ideal. On the way back, the app notified us that the driver had arrived but they didn’t arrive until over half an hour later. Luckily, we arrived with enough time to make our flight. Normally, it wouldn’t be a problem but we were traveling with a child and the drop off location wasn’t kid-friendly either and was very confusing. Fast forward to two months after our car was returned, I receive an email that I owed money for a traffic violation. Looking at the citation, the original charge was $100. I wasn’t notified until yesterday. The ticket included another $100 fine as a late fee, but the charge on my credit card was $235. I contacted customer service stating that I would not pay the late fee or additional charge because I was never notified of the initial fine. I got a response that the charges were valid and now they’re pending on my card. I would not recommend Kyte for families or travelers who are flying. The major car rental companies at the airport are far more convenient and have better customer service.Show lessMenaFromGuam
Developer Response
Hi there, we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: gset9z7k
