Leave a Review Kyte
100% Convenience
I have had nothing but positive experiences each time I’ve used Kyte to rent cars. The concept & operation in a nutshell is already fantastic — you’ll deliver me a rental car to the exact location I want it at the exact time I want it and then you’ll pick it up from the exact location I want to be rid of it when I want to be rid of it?!? — and then Kyte topped it off with fantastic people! The drop off and pick up “surfers” have always been super friendly, very professional, and a pleasure to work with. (Not that there is much “work” to be done, since I just hand them my driver’s license to snap a photo of and then use my finger to sign the contract on their phones!) We’ve used Kyte a bunch over the last year and will absolutely continue to. I highly recommend the company.Show lessLSC0503
Developer Response
Taking the time to leave such a great review about Kyte, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.Frustrated
My first and last use of Kyte and here is why. My flight was cancelled in DFW due to severe weather. As soon as they cancelled, I reached out to customer service to let them know and that I would not be able to pick up my car. When the flight got pushed back into the night, I reached out again, multiple times but was unsuccessful in reaching anyone. I got a call from my surfer that my car was delivered and I told her I was still in Dallas due to weather and was frustrated with the inability to access customer service and had repeatedly asked them to call me, that I had notified I would not be able to pick up car at least 3 hours prior and here it was being delivered. She was apologetic and reached out to them for me, assuring me I would receive a call. At that time I was unable to rebook, not knowing for certain when I would arrive in Denver. I was finally contacted by an agent hours later. After a lengthy exchange and refusal by customer service to call me, I rebooked for the next afternoon, only to be charged for not picking up on time even though I had notified and charged a second time for rescheduling. Bad, bad, bad. Better think twice before using this company.Show lessRemmy81537
Developer Response
I apologize on behalf of everyone at Kyte. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.Far worse than airport rental
This was a stressing experience from the start, and our drop off turned into a nightmare. To start, the pickup might actually be a far from the airport, and we all know flights are delayed: if you are even a little outside the pickup/drop off window, they will either charge you or leave you high-and-dry.
For the drop off, they left us high-and-dry: We arrived within the window at the train station, but it wasn’t the exact location the guy was…and he just said he could leave us “because of the contract”. And we couldn’t get the handoff “rescheduled” for 2 whole hours. The “urgent” customer phone line put me on hold for 30min before just telling me to hang up and try again. We rescheduled our flight and had to buy an additional last-minute hotel room.
All because the handoff process is an incredibly bad customer experience.
These “disrupting” services are such crap. Their workers are contractors and they don’t hire sufficient numbers. The chat support was just a chat-bot The text-based support responded super slowly if at all.
Dropping your car off at a regular rental service at the airport is so much less risk and hassle if/when things don’t quite fit inside of a 10min window. It’s city driving. You only have so much control - due to accidents or sudden traffic. You know what’s easy? Driving your car to typical rental drop off location at the airport. This was the worst rental experience of my life, and that was a competitive category.Show lessKsenaydin
Developer Response
Hi! Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We shared the feedback with our team. Hopefully we can make it up to you on the next one and turn this into a 5-star experience.This service is a scam
Needed a last minute rental car to travel back home and reluctantly decided to use this service I’ve never used before. BIG MISTAKE. I was on a strict deadline due to the fact I had to make a train leaving at a certain time. My reservation was originally scheduled for 8:30am. First they pushed it back to 10:30am (2 hrs after) without my authorization and then showed up late so I almost missed my train. Not only did they almost completely ruin my travel plans but when I modified my return time, they charged my card on top of the $1000 I already put down for a 3 day car rental.
Getting ahold of customer service is a nightmare. When you finally get connected with an employee maybe after 20 min of waiting..they are extremely unhelpful and rude.
They don’t issue refunds. Only credits. And when you try to use those credits they charge your card anyways or additional fees 😂 I literally never leave bad reviews but I felt it was necessary to inform people to steer clear of this company. Beware.Show lessE__H
Developer Response
I would love to discuss more details about the situation. Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward! Please drop us a message directly via support@drivekyte.com.Cool and efficient way to rent cars
I got to say, I thought something might seem fishy when I first saw this service pop up on my search lists when seeking an inexpensive car to rent in Fort Lauderdale... But to my surprise Kyte when on it every step of the way. I did speak to customer service at first, to ensure I understood what was up. After that, it was all smooth sailing and found that my trip kept getting extended and it was as easy as opening up the app and setting dates and location for pickup and drop offs. This is a service that really comes in handy when your not at an airport picking up and dropping off as they bring it to your door or wherever you are at.
I'll be a future customer, for sure!Show lessDPIVES
Developer Response
Taking the time to leave such a great feedback about Kyte, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.Everything went swimmingly
I was a little nervous about this service due to some poor reviews so I want to share how it went for me. My car was in the shop and I needed to drive to Santa Fe from Denver for a week for a family reunion. I ordered the most basic car to my house the day of the trip. It arrived a few minutes late, no biggie though, and they let me know. It was a 22' Camry with all the bells and whistles including AWD and a full tank. They give you 300 miles a day which was a cumulative 2100 for the week. This was PLENTY to get me to Santa Fe and back as well as some sightseeing around the state. Gas mileage was excellent also. I drove home at the end of the week and the surfer picked it up on time. They refunded my deposit and I was charged 325 for the entire thing (this is including a ten for each surfer). Seriously couldn't have gone smoother and I will definitely be using this service again.Show lesspoopskirt
Developer Response
Taking the time to leave such a great review about Kyte, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.Excellent Service
Recently was on the fence about who to rent a car from on my recent vacation to Florida. Looking at rental charges, it was upwards to $500 for 5 days after all was tallied up. Then I found Kyte and decided to take a chance.
I was able to get to my Airbnb and relax after my arrival. I got Kyte and found that they deliver to your location. I set up my rental to be delivered at my Airbnb and set up the drop off to the airport. The drop off was about 15min from the airport which made me worry, but kyte offered a voucher for my Uber from the drop off to the airport.
My delivery was a really nice 2022 Camery fully loaded. The drop off was on time and friendly and I was updated via text the whole time. Showed my license and took some pics, then I was off! Drove the car with the 1200 mile limit which was plenty! I had ZERO issues.
Fueled the car up and got ready for drop off. Showed up early and my kyte rep was ready to go. Took about 3min to transfer over the car and my Uber was already there and ready to take us to the airport. Communication was constant and 100% effective.
This whole rental cost me $198! If you add the fuel I spent to fill back up, about $235!!!
I cannot recommend Kyte enough! They will be my go to rental service from now on. I strongly suggest you try them out! Made my vacation sooooo easy and the rental was absolutely affordable.Show lessModrayne
Developer Response
This. Is. Awesome! Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next adventure. Until then, we’re here if you need anything. 👋Worked Out Well
Overall I had a positive experience with Kyte. I was hesitant to try it based on some negative reviews but it worked out well for me. The price was notably cheaper than any other car rental options and the pick-up/drop-off spots were more conveniently located for me (in NYC). The car was dropped off on time and it was clean with a full tank of gas. Both “surfers” were friendly and reliable. My only complaint and the reason to downgrade from 5 to 4 stars was that the app was challenging to use. I had a very hard time picking the desired location for pick-up/drop-off. Additionally I had some issues trying to sign the rental agreement with the app crashing. I also found the pricing to be frustrating because it ended up being quite a bit more expensive than the original view of the options. That said, all car rentals have fees and expenses added at the end of booking and this didn’t seem to be significantly worse.Show lessDriver5378
Developer Response
I apologize on behalf of everyone at Kyte. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.Better rental rates, BEST customer service
I needed a rental while my car got fixed from an accident. I didn’t have rental coverage through my insurance and Kyte had the best rates, made delivery easy and had responsive customer service via text when I needed to change the delivery address and extend my reservation. I probably won’t rent from the traditional car rentals ever again.Show lessMs.SJE
Better than anywhere else
This was the easiest, least expensive, most convenient car rental experience ever! So glad I found them. They deliver the car to your door in time and pick up at your door with ease. Everything conveniently handled through the app, no slow attendants having you wait while they print off forms. This is the future today. Reed S.Show lessRichsoda
