No customer service
Ordered a 500+$ phone and it came with tons of issues, malware, and packaged badly. I’m then forced to download the app to view my order, then the seller ghosted me. The app is also no help because if the seller hasn’t contacted you, back market won’t speak to you at all through the support options. THAT BEING SAID, the phone got delivered right when it was suppose to, and if you CALL backmarkets number, they’re very helpful, so I’m editing this review.
The app is difficult, no real help, and you’re forced to use it. It does it’s purpose of showing you your package delivery. 3 stars I guess.
The refurbishers are not a guarantee to be quality people, 1 star.
The phone help line is 10/10
The app is difficult, no real help, and you’re forced to use it. It does it’s purpose of showing you your package delivery. 3 stars I guess.
The refurbishers are not a guarantee to be quality people, 1 star.
The phone help line is 10/10
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Mr Nana Gyebi
I would one hundred percent recommend Back Market, the quality of service was amazing.
From the minute I placed and paid for my order, the customer service was the best. I received confirmation by means of invoice and emails to thank me for my order.
My Phone IPhone 8 plus came within a day and a half. I selected "excellent condition" when buying the phone. It was absolutely pristine, looking no different to one bought in the apple store.
I ordered the IPhone 8 Plus on Tuesday night and received it Thursday Early afternoon. It was DPD courier service that dilivered my new phone.
Back Market kept me informed from the morning about my delivery. Everything was spot on.
The quality of the IPhone is fantastic, I received the phone and it was absolutely spotless, not even a smudge. It performs extremely well.
I would recommend Back Market to absolutely everyone, they are everything they say they will be.
Nana
From the minute I placed and paid for my order, the customer service was the best. I received confirmation by means of invoice and emails to thank me for my order.
My Phone IPhone 8 plus came within a day and a half. I selected "excellent condition" when buying the phone. It was absolutely pristine, looking no different to one bought in the apple store.
I ordered the IPhone 8 Plus on Tuesday night and received it Thursday Early afternoon. It was DPD courier service that dilivered my new phone.
Back Market kept me informed from the morning about my delivery. Everything was spot on.
The quality of the IPhone is fantastic, I received the phone and it was absolutely spotless, not even a smudge. It performs extremely well.
I would recommend Back Market to absolutely everyone, they are everything they say they will be.
Nana
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Response from developer
Hello Nana, We're super happy to know you're delighted with your order and that you're fighting planned obsolescence by spreading the word. Remember you can take advantage of that using our referral program, you'll see it in your online customer's account. Have a lovely week, Carla from Back Market
BackMarket is Legit
I was looking to order a phone off of this website before it became a bigger thing and I have to say overall a great experience. They were very friendly and helpful as the purchase was sold by a remanufacturer company which was defective and as I was trying to figure out the refund or exchange policy of a defective product and the seller was being overly quiet and not helpful at all to say the least, and BackMarket helped me out to get my full refund as they are able to read the conversation with the seller and contact them to help you out. Which they did in the matter on a day. I do recommend this app to anyone, and if you have a bad experience with a product or seller overall BackMarket will for sure have other sellers and product to choose from.
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Response from developer
Thank you for your feedback, we are glad that you are pleased with your purchase !
It’s decent
I have gotten three products off of here: IPhone 7 plus, hp chrome book, and a gaming headset. Each product has had some kind of issue. iPhone 7 Plus was scratched when ordered in perfect condition (they refunded me the difference). Hp chrome book did not connect to wifi at all (they sent a replacement). Gaming headset has mic that cuts in and out (in the process of seeing what I can do).
The customer service is great, I will not deny that. I just wish they could get things right the first time. It feels like they are trying to prove that their customer service is good, when what matters is giving the consumer a worth while product.
Either way the rewards you get shopping with this company (cheap products and saving the environment) are definitely worth the headaches. That’s not to mention the super fast shipping!
The customer service is great, I will not deny that. I just wish they could get things right the first time. It feels like they are trying to prove that their customer service is good, when what matters is giving the consumer a worth while product.
Either way the rewards you get shopping with this company (cheap products and saving the environment) are definitely worth the headaches. That’s not to mention the super fast shipping!
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Response from developer
Hello, I am saddened to hear about your misadventures that happened to you, but thank you for your feedback. We continually work to improve the quality of our services and the products of our sellers 💪 Hope to see you again soon on Back Market. Valentin.
Shady
The first phone I ordered was as described and a good deal. The second phone didn’t work. Turns out the seller screwed up and sent the wrong phone. No apology or sense of urgency to fix there screw up. So my present was late by a week. But they did sent the correct phone after they received the return. Now on to my 3rd phone and maybe last. I ordered a excellent quality purple iPhone 11. The price was high compared to others, but I needed it quickly. When I received the phone, it had scratches all over screen, it was poor at best. I let the seller know, and they didnt seem concerned. They just asked I return the phone. So I asked when my excellent quality phone should arrive. They said they will give me a refund after they receive the phone and look at it. So now when I look online the phone is relisted for sale at fair quality. It wasn’t there on the day I recieved the crappy phone. So I am with a phone and without my money for over a week. When I shop foranother phone they have a excellent purple iPhone 11 listed for sale. Wierd huh. If you use the app plan on it taking several weeks. That way you have time to get the phone, then have time to get the problems worked out, or your refund, then get the right phone.
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Response from developer
Hello, We're very sorry to read there was a mixup with your order and you ended up receiving a device that was not up to our standards. If you need further assistance, we'd be happy to help you at feedbackapp@backmarket.com and ensure we take all the necessary measures to turn this experience around. Have a great day, Carla from Back Market
