Great devices, great prices
My personal experience with this site has been great. I bought a good quality device and I would have described it was great because it had minimal evidence of usage. This was a good indicator to me that they have pretty high quality standards. I have now made a second purchase and I am confident that I will be pleased with the quality. If you want the latest tech without the huge price tag this is the place for you. It’s so awesome how they explain how you are literally minimizing your carbon footprint by purchasing a used device. I love the website layout and the overall appearance. They have a costumer for life.
Show less
iPhone XS
I purchased the iPhone XS . I was extremely scared to buy anything from this business because I never heard of them before. I started reading the reviews and got to like 50 of them saying that they loved this seller . I went through pictures . Some had mixed reviews stating that the package didn’t arrive and that the phone ordered was not the phone they received. I just went ahead and and purchased. I purchased on a Tuesday and gotten my shipping information the same day . I clicked on it and it stated that my package was delivered to another address . I got in touch with support and he informed about the situation. I received my phone that Friday !!! No scratches no cracks . The phone powers on , the camera works perfect, the battery was 73% . I can say I will be ordering more items from them !
Show less
Response from developer
Thanks for your positive feedback, it's always a pleasure to read them! However, if the battery was at 73% when you bought it, I invite you to contact us. Could you please send me your order number to feedbackapp@backmarket.com? I will do my best to help you. Thank you, Siddharta from Back Market.
So far so good
I have just ordered two iPhones from this site and haven’t received them yet and will update this when I have, but so far I found all the prices to be more then fair. They also seem to price items accordingly based of there condition, I purchased one item and was emailed in a timely manner with my order form, and same with the second, and the second was even personalized which was a nice touch. Really excited for the iphones!!
Edit: I finally just got one of the phones the wait was not very long at all the emails keeping me up-to-date with the delivery and tracking were very nice the phone is currently charging it seems to be an amazing condition no scratches or damage to the exterior of the phone my next phone will be coming Saturday and I’m excited to see how that one fares out I’m very happy with this app and I will continue to purchase off of it! ♥️♥️♥️
Edit: I finally just got one of the phones the wait was not very long at all the emails keeping me up-to-date with the delivery and tracking were very nice the phone is currently charging it seems to be an amazing condition no scratches or damage to the exterior of the phone my next phone will be coming Saturday and I’m excited to see how that one fares out I’m very happy with this app and I will continue to purchase off of it! ♥️♥️♥️
Show less
Amazing
I’m a frequent flyer with Back Market. I have purchased an Magic Keyboard, Magic Mouse, watch 5 and an watch 6, Airpod Pro’s, an iPhone 11 Pro and just recently a 12 Pro. My nieces and nephew love it too because they get all my old tech lol. I’m a big believer in helping reduce e-waste and giving new life to previously owned tech. With all these products i have purchased, i have never had a bad experience with Back Market. If you are in the market to upgrade or just purchase some slightly new electronic goods, do yourself a favor and make Back Market your first stop. You won’t be sorry.
Show less
Look elsewhere first
Purchased iPhone in “excellent” condition. When the seller shipped it, the condition on the invoice was declared as “very good”. Maybe, this is due to simply different wording in marketplace and seller documents, but if this is the case, it would be nice to bring this together. The marketplace is refusing to refund the difference. Looked on ebay and found the very same phone for about 10% less. The only difference is that back market offers 12 months warranty. I guess, the question is whether this warranty is worth an extra 10% premium. UPDATE - November 26 - the phone arrived today- no charger, no accessories, stains and spots on the sides, wrong color (white instead of silver) - GARBAGE! Returning it, requesting a refund, and blacklisting this company. Lots of hype, and millennia jargon, but short on substance!
Show less
Only electronic site I trust
I was always fishy and skeptical about shopping online for phones taht aren’t directly from the manufacturer because of scams and catfishes. I stumbled across backmarket early last year and bought my phone crossing my fingers for the best possible outcome. My experience on the site and the staffs communication was exceptional. Affordable refurbished phones that are practically new and last a long time! Bought my second phone just last night because I was ready for a change! Such a good site, highly recommend
Show less
Very Satisfied
I love it. I’ve seen other reviews saying the customer care is “bad”, but I have ordered from multiple different sellers and only had one product that was not what it seemed to be condition wise, and they were very understanding and did everything to get me the right product, and give me a full refund for the inconvenience. And there’s more than just great customer care, their collection of products for sale is awesome! Would totally recommend this to anyone who wants a great deal on electronics, and good service and information about products.
Show less
Probably the most well optimized and designed app I’ve ever used
Other than this website not being an actual scam (I’ve bought several products from here), this app is so pleasant to use because of how optimized it is. Everything is fluid even when I use this app on an iPhone 6 (A 7 year old device!)
Other than the app, buying products and returning them are relatively simple and I’ll be definitely buying more things from here in the future. You can really find good deals on here on various things if you look deep enough.
Other than the app, buying products and returning them are relatively simple and I’ll be definitely buying more things from here in the future. You can really find good deals on here on various things if you look deep enough.
Show less
Buyer beware
I purchased a MacBook Pro from this site and the item was supposed to be in excellent condition meaning it would be free of dents and body damage. The item I received had several dents and scratches on the body and the condition would be considered good at this point. Well, there is a price difference between what I paid for and what I received. The seller Koala Stash offered $40 in reimbursement when the price difference is over $100 based on the condition it is in. I’m very disappointed that these sellers are able to bait and switch like this and leave the buyer with merchandise that is not in the condition promised. This is bad for business and I definitely wouldn’t buy from them again considering this.
Show less
Amazing app, awesome service 🤩
This app makes buying a used & I should use the word loosely because the way these devices work is incredible you wouldn’t believe they are refurbished. The customer service team is there for you when you need them & I haven’t had the need to use the warranty but I’m told everything checks out there too, smooth easy process & my package came in 2 days instead of the 7 days that it originally stated. Quick delivery overall would definitely recommend!
Show less
