Purchased 2018 iPad Pro 11 inch
I purchase this 2018 iPad Pro 11 inch in “good”condition. What I received is not what I paid for. As the quality of items states on the back market site, “good” condition items will have light cosmetic scratches on the body but the screen should be clear of any damage. I the item I received has 3 large and deep scuffs in the side of the device which is also slightly bent! The screen also has 3 deep scratches in it one even noticeable when the display is on. When selecting to pay the extra money for a item in better condition I would expect to get what I paid for. Unfortunately I was given an item by back market definition “fair” I will not be buying from this site again. You have lost my business and the business of many others. I will make sure to share my experiences!
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Over all Rating
This was my first time using Back Market and prices are cheap & affordable. Wait till you place an order, i had one purchase so I can not rate on how sellers handle shipping your orders but my the seller of my first purchase didn't coordinate with Back Market and viceversa. The invoice stated that it was a 2-day FedEx delivery which turned out to be 5 days. It clearly states 2-3 Business days only, it was delayed not because of the weather but because the seller took too long sending it. Also FedEx went around the whole state of California to deliver my package. I waited for 3 days for the package to arrive which means I missed 3 days of staying at home & doing more important stuff I needed to get done. No coordination between Seller and BackMarket, no customer service help nor anyone alive for inquiries. Not recommended highly to friends, I might lose my credibility with them.
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Response from developer
Hello, I'm sorry to hear about the mishaps you've experienced. Could you please send me your order number + describe precisely your problem, to feedbackapp@backmarket.com? I will do my best to help you. Thank you, EZECHIEL from Back Market.
I was SCAMMED on BackMarket
I have used, back market before, so when I was looking to buy a new refurbished MacBook I didn’t hesitate when I saw one That I liked I purchased it for a little more than 500 usd at the time, I thought it was a really good deal. Then a week later the computer arrived. I was so full with joy I ripped the box open, but then I noticed the computer was different than regular Macbooks, so I opened it up and sure enough the Mac book belongs to some company named linkedin it was a working computer already installed with the linkedin software this computer was completely useless to me or to any regular customer, so I contacted back market support immediately and the man on the phone tells me that I must put a complaint with the company through the app practically forcing me to speak with the company that scammed me in order to get my money back and that right there just showed me how little they care for this situation since they didn’t even check the legitimacy of this company or the products that are being sent out and i just can’t even understand how they can call themselves a legitimate seller application when the allow scammers on to there platforms.
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Response from developer
Hello, I am sorry to hear about your negative review. Could you please send me your order number to feedbackapp@backmarket.com? I will do my best to help you. Thank you, Ines from Back Market.
Complicated
It is not user friendly when it comes to resolving issues related to delivery. My package was send to an address I sent a gift before instead of my address which is my billing address. It was so difficult to find someone to discuss this matter because your phone number is very well hidden, and only 8 am to 8 pm. To be able to re route packages from UPS site it’s impossible. I am very disappointed that I have not been able to resolve this despite the hours plying with this website to find someone to help. Extremely upset, I need this key board for work and who knows when I’m getting it.
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Amazing
My sons phones broke Wednesday. Stressing about buying second hand from unknown seller. Searched online and found Backmarket. It was so easy, great value for money and with warranty I almost felt like it was too good to be true. Downloaded the app, read lots of reviews and took the plunge. Literally less than 48 hours and it’s not long been delivered, in the condition I requested and all set up and so far so good!! Thank you so much! Will be back I’m sure for something else in the future alongside recommending you guys! Thank you so much! Happy son, happy mum!!
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Response from developer
Thanks for the interest you have shown in Back Market, we are really proud to be able to count you among our customers 😊.
Not happy this time around
I have used back market before and what is advertised in description was true in the past . However , this time I paid a huge amount of money for this iPhone 12 Pro that states it is fully unlocked and I get the phone it looks amazing and it’s locked.
I’m very disappointed. I have written the seller no response yet . But the bottom line is it should not have sold as fully unlocked if it wasn’t. It’s refurbished and I get that . But the false information makes me not want to use the site anymore . Im going to see what the seller says before im completely done with back market .
There have been positive reviews with the seller so I trusted the company . But now I’m shaky .
I’m very disappointed. I have written the seller no response yet . But the bottom line is it should not have sold as fully unlocked if it wasn’t. It’s refurbished and I get that . But the false information makes me not want to use the site anymore . Im going to see what the seller says before im completely done with back market .
There have been positive reviews with the seller so I trusted the company . But now I’m shaky .
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iPhone 8 Plus
I’ve always wanted the plus phone. Ironically for the last 2 1/2 years I actually had the iPhone 11 but never got use to the way it looked and don’t care for any of the newer versions. I wanted a new phone but wanted to downgrade and finally get this one. I just found out about Back Market a couple months back and had I known sooner I would of gotten this phone then! I chose excellent condition and am happy with it, I love it better than my iPhone 11. Light scratches on the back but I did get the black one and have a case on so you can’t even tell.
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Pretty awesome app/company
I ordered a 2025 MacBook Air 11.6” screen in fair condition for $219 and was very skeptical about how it would come but after reading many many manyyyyy positive comments I finally gave in. Ordered it on the 18th and received it on the 20th given I ordered on a Saturday night. MacBook is very clean and very minimal blemishes nothing wild. Will definitely order more here soon for sure good job guys. It’s nice to have a place to buy things like this for people like me who are very low maintenance and don’t care to have the newest of the new. So far so good.
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Room for improvement, overall 8/10
Def a legit company. Got my iPhone 11 pro max in the mail, fantastic condition and it looks/works brand freaking new. Already had a screen protector on it which was freaking awesome. Got e-mails from the company about delivery updates, paid for the 2 day shipping and get it in two days, so def very satisfied. However I do see room for improvement. When I opened the FedEx package it did have one layer of bubble wrap over the phone but in a non sealed box which was already half opened. I think investing in better, more protective packing would be smart as I could easily see a phone/device getting damaged by a careless delivery person, accident or not. Weather concerns too as if the packing got wet, the phone definitely would have been as well. And one more thing I think should be included is a SIM card tray injector. Getting the sim card tray to open is tricky for many, luckily I have experience and I know an earring is always the perfect substitute but not many know this and end up damaging the tray trying to force it open. Anyway just some considerate things to consider for better ratings and more satisfied customers :)
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Response from developer
It is always a pleasure to see a happy client !
It’s totally legit
At first I was a little skeptical, so when I ordered a Mac mini I was glad to see it was in amazing condition! Even though everything worked great and I was happy with the purchase it ended up not working for what I was going to use it for (which was my mistake not theirs). Anyway as I was returning it the costumer service was great and when I asked they would even do special things like tell me when It got refunded and help me to make sure that everything was correct. Overall its a great shopping experience with a great price!
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