I’m upset
I had saved up money to buy myself a ps4 console excited to finally have a ps4 console for myself. When it came I was ecstatic to see it had arrived but when I took it out of the packaging and asked my sister for help so she could set it up for me imagine the shock I had when the controller didn’t work at all then she had shown me that the controller didn’t even have the ps4 logo in it but luckily she had a ps4 controller for when she had a ps4 console but then I notice when I did all the setting it up that the charger was faulty and I had to try and put it at an angle for it to work and even doing that sometimes it wouldn’t even charge. Fast forward to a couple month later it started malfunctioning and wouldn’t even turn on when I pressed then button and would freeze and randomly turn off even when I first got it , it was already freezing and I couldn’t do anything which was really upsetting and I didn’t say anything until now cause I didn’t want to offend the app but now my ps4 won’t even turn on and when it does it just freezes and turns off so that’s all and I’m pretty upset.
Show less
Response from developer
Hi There, I’m sorry to hear about the difficulties you’ve had. To help you quickly, we need a small step from you. Please open a ticket request here: https://help.backmarket.com/hc/en-gb/requests/new? I can't connect to your Back Market account with your alias, but I'm eager to help! This will enable us to focus on your issue and resolve it efficiently. Halle from Back Market
