Gotogate User Reviews

Gotogate

E-Travel

Travel

Reviews Summary

Positive highlights

✨

This app hasEasy and friendly check-in process

🛫

This app hasSimple and straightforward booking procedure

Negative highlights

💰

This app hasDeceptive pricing and hidden fees

🤖

This app hasUnreliable and unresponsive customer service

🔍

This app hasLack of transparency in booking details

🚫

This app hasDifficulty in modifying or cancelling bookings

⚠️

This app hasNumerous reports of fraudulent and scamming behavior

🕰️

This app hasExtremely long wait times for customer support

🔒

This app hasPotential security issues with payment information

📱

This app hasApp functionality and integration issues

Top reviews

Most RecentHighest RatedLowest Rated

Not even 1 star !!! Zero is the best rating!!!

Do not use this agency!!! Such a waste of money, paid for premium, flight consolation protection-nothing work. No help , no support. Have to wait for refund up to 16 weeks now. Will not recommend!!! Do not do this mistake!!!

Fly Live

5 years ago

Response from developer

Hello! Kindly submit a request through our online form on our website. The online form can be located if you click on the blue button ''My booking'' that can be found in your confirmation email. Kind regards, Gotogate.com team

Frustrating

No way to use app until you get an sms verification. But doesn't appear to send verification. No way to check or update personal information on website to ensure they have your phone number correct. Rang Customer support but they cannot help. Told to Send email but up to 7 days to respond. Have paid for "premium" customer service and can't even get them to update a phone number. So basically a waste of time. 0 stars

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waltern8tor

5 years ago

Response from developer

Good day! We are sorry that you feel that way. We constantly try to improve our app. Please note that as long as you add the order number (6 digits the first which is K) and the email used in the booking, our app will locate your reservation. If the problem persists, please contact us or submit your request through our online form on our website. The online form can be located if you click on the blue button ''My booking'' that can be found in your confirmation email. Kind regards, Gotogate.com team

Even with email it doesn’t (UPDATE)

Sadly I too have the same problem I put in my email adress(correctly)and booking no. And it says it can’t locate my booking!!!
Very annoying,
UPDATE(weirdly)I went on to my laptop signed in on there then went to app on my mobile and it downloaded immediately!
Think it might need tweaking but try that if trying to get on ur mobile!!

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Chanskyred

5 years ago

Response from developer

Hello! Thank you for your feedback. We will check it. Kind regards, Gotogate.com team

Paid access?

Think you may have to pay extra for your flight for it to be usable with this app. As other reviewers, the app ’couldn’t find’ any of my bookings when I entered my order number and email as requested, so I just deleted it again. When I booked my tickets via their website, I was given a series of options with LOTS of additional charges which I said no to, so I think this may be why it doesn’t work for me and the app doesn’t register any of my flights.

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Marieka86

5 years ago

Response from developer

Hello. Please note that as long as you add the order number and the email used in the booking, our app will locate your reservation. Best regards, gotogate.com

Easy to use

I notice all the review was not very positive but I find the app quite easy to use and find the flights choice is much cheaper that others.
Definitely using it in the future.

Borneolass