Leave a Review I amsterdam City Card
Deleted card
This app was working fine until I had to transfer a card to another device. I had 4 cards in total and I transferred ONLY 1, and it deleted one card off the main device which left me with 2 left WHEN I SHOULD HAVE 3 left. There is no direct customer support open right now and this is now ruining my trip here. This is ridiculous. GET the physical card to make sure you don’t run into any issues.Show lessraykwonn23
Missing trains because the app takes too long to load the ticket
The app needs a more reliable way of producing tickets for the metro. I’m missing the trains because it takes so long to load!
Update: This card has been more of an inconvenience than anything. I wish I would have never bought it and just paid tap-to-pay on everything. It would have been more convenient and cheaper.
Complete waste of money, avoid this app based card!Show lessRob_EE
Developer Response
Hi Rob, Thank you for your review. We're so sorry to hear that you missed the trains due to our app loading slow. We appreciate your feedback on this, and will work on improving our services. Hopefully, you still had a great time in Amsterdam!Currently broken
Does not work on public transport. SSL certificate for in-app links is 1 month expired.Massaholic
Developer Response
Hi, We're very sorry to hear about your negative experience using our City Card app. We will work on improving our app and services. If you were not able to use your card, please reach out to our customer service team: citycard@iamsterdam.com