Amazing stay. Hotel is up to date. Check-in is easy. The Staff in the Hotel are exceptional. The CitizenM app, is wonderful. You can check-in, check-out, even control the lights, use the tv, order food, chat with help desk, see the highlights on you area. Love the hotel, love the Staff. Definitely will recommend to my Family and Friends to stay in the Hotel. Boston north station, location is one of the best Ive been so far. Train is like 1-2 minutes near the hotel, even a Food Hub.
The ability for a completely independent check-in process is incredibly cool. I had everything sorted before we arrived to the hotel… all I had to do was pick up a key card and hold it to the back of my phone for it to be programmed and able to open our room door. That's so futuristic and amazing to me. What a cool brand they've built and such an immaculately designed app to complement the overall experience. I've never seen a hotel app that's so sleek and minimalist in terms of bloatware but also perfectly functional and innovative at the same time. Truly well done to the software engineering team -- amazing work!
This is my first stay at a citizen M and I really enjoyed my accommodations and especially the Staff. Eric was super nice and welcoming, Bishop was kind and helpful and Aubrey was really helpful and also very nice. I enjoyed speaking with Adam(security) and his professional yet common sense approach to his interactions. All were welcoming and warm with it feeling lame or forced.
My accommodations were better than expected, the room was just the right size for me, this design allows for us of all the space! The colored LED lights were fun, the shower modern and efficient.
The lobby was modern without being cold or overly bourgeoise. The furniture was very comfortable and the books laying around were pretty cool.
When I am next in A-Dam or another city with citizen M I will definitely book. Thank you for the comfortable lodging and the great staff!
I think the last version update broke the app. Two of my three bookings (all of which were booked through either the app or their website) will not show up, even after adding booking manually/reinstalling/logging out/etc. None of the app in-room functionality will work, making the app absolutely useless. Try again.
This review is in regard to the app, not the hotel chain. I absolutely love Citizen M and will always stay at their hotels.
The app still needs to fix the area of hotel stays. I’ve stayed several times and am currently staying in one, yet it will not update my stays or current booking. I tried deleting the app and reloading. Still nothing.
Despite that, I do like controlling the room controls with the app because not every room ipad works.
New technology to ease check in. Suits the tech savvy modern age travelers. All room features operated via tablet.
Convenient location.
Very clean hotel! Staff is very friendly.
I would stay again.
They make it super easy to sign up and give them money, but it’s incredibly hard to figure out how to cancel the subscription. I had to go digging around on the internet to find a legal document and scroll through the whole thing to learn I need to email their support. That’s ridiculous. You should be able to just hit a button and unsubscribe or at least see how long you’ve been a member and when you can cancel.
Invest in improving the member experience—including the unsubscribe option. Now I’d be terrified to ever join again in fear I’d get trapped another year or two with no clear path out.
Love the hotels though.
First off, I always read reviews starting with the lowest rated first. From our experience, none of the lower-rated reviews are accurate. The staff is very knowledgeable, helpful and friendly. The space is warm and welcoming. The room is smaller but efficient. If you enjoy being up close and personal with your mate, it’s a great space. We had no problem with the space.
My wife and I love the whole experience. Check in is very cool. The hotel is very high tech and immaculately clean. The ambient lighting and temperature is controlled by your cell phone. (On citizenM app 0r an iPad.) Great location to great restaurants and shopping. The Brickell Miami hotel is fun. The staff gets a big thanks. They are all very helpful.
Great view from our room. Shower is the best with easy controls. Seamless phone controls for the room from the app. The bed: Sleep with your head to the window for easy exit. Breakfast is a plus and better comparable to the local eateries. Location is convenient to the city. Lobby is amazing with great seating and friendly alcoves. Rooms are efficient but small, the lobby is your best hang out.
MarreJ91
Eenie320
Desert Yeti AZ
ahhhttack
AsianAmazin
MK_SAT
enweigel
awaksj
craigstorm7
Or./Fl.
