Devolver meu dinheiro
Response from developer
Olá! Além de suporte telefónico, podes contactar-nos por email (feedback@moey.pt), WhatsApp ou Facebook Messenger para te conseguirmos ajudar.
Crashes at the registration process + service is terriblle
1. The app crashes at the entrance, the screen goes blank when I try to activate digital mobile key.
2. I called moey! telephone service for help amd although the person asking to press 0 for English, you wait approx 20mins and a Portuguese person picks up saying that they dont know English. This happened 3 times as I was doubting myself if I presed the i correct buttons. Why even have the possibility to press for English when the service is fully in Portuguese?
3. You realky need to improve with what documents you register for the app. Allowing only Portuguese ID card is incredibly limiting and although I went to great lenghts to be able to regoster, the app then crashes.
Incredibly disappointing experience.
Response from developer
Hi! Besides phone call, you can contact us by email (feedback@moey.pt), WhatsApp or Facebook Messenger.
What a Joke
Response from developer
Hi! If the problem you report still persists, contact us by call, email (feedback@moey.pt), WhatsApp or Facebook Messenger so we can help you
Light mode needs to make its return
Response from developer
Olá! Ficamos muito contentes por saber que estás satisfeito com a app e a ter uma experiência positiva. Mais novidades para breve!
Muito potencial, péssimo serviço de apoio ao cliente
Não resolvem os problemas, sempre a repetir as mesmas questões\pseudo soluções e nem se dignam a responder ao que o cliente realmente solicitou.
Uma vergonha.
Response from developer
Olá! Para te ajudar/resolver o teu problema, contacta-nos por chamada, email (feedback@moey.pt), WhatsApp ou Facebook Messenger.
Very buggy app
Response from developer
Hi! We appreciate your feedback and want you to know that we are always working to improve your experience. To help/solve your problem, please contact us by call, email (feedback@moey.pt), WhatsApp or Facebook Messenger.
Porque removeram carregamento via cartão?
Reparei que removeram a opção de adicionar fundos através de cartão, que é a mais cómoda : porque a Removeram?
Response from developer
Olá! Podes reforçar a tua conta através de transferência por IBAN, transferência moey! ou MB WAY. Podes ainda domiciliar o teu ordenado na moey! para que os teus rendimentos entrem diretamente na tua conta.
Ao banco mínimo
Response from developer
Olá! A moey! é uma conta 100% digital e, como tal, não está prevista a possibilidade de fazer depósitos em numerário. Se tiveres dúvidas, contacta-nos por chamada, email (feedback@moey.pt), WhatsApp ou Facebook Messenger.
Resident need not apply
Response from developer
Hey! We are working on accepting new ID documents. You can find out all the updates on https://moey.pt . If you have any questions you can send an email to feedback@moey.pt or call us. Thanks, moey!
Chavel Movel with Passport doesn’t work!!
Response from developer
Hey! We are working on accepting new ID documents. You can find out all the updates on https://moey.pt . If you have any questions you can send an email to feedback@moey.pt or call us. Thanks, moey!
