Pickup by Capital Metro User Reviews

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  • Affordable transportation

    If you live in a zone with coverage, it’s a huge help for getting around without paying absurd rates.
  • Ride share

    I enjoy the pick up up because it is helpful for us the one who use the service to get around and and also I hope and the future that they can expend pick up into Austin as well
  • Love this service.

    Great service and I am very thankful that Capital metro provides it for such a reasonable price. There are many people in Austin who are struggling financially and this is a life saver for people like myself. When it is this hot out and your skin is as white as mine, a service like this can be the difference in me being severely sunburned and not sunburned at all. Thanks for doing this for the community
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  • Sorry..

    It was nice the first few days but I’m not sure what happened there was a sudden shift

    The drivers keep thinking I haven’t payed even though I’ve paid with my debit card I’m tired of trying to prove that I did pay it makes me anxious and feel bad also the recent driver I got was driving really fast I wanted to cry please pay them more I don’t want them to take out their anger on me it’s already hard leaving the house I’m still crying
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  • New rider

    I have been using pickup for a couple years now and I have been impressed by the service. All the drivers are very nice and friendly and courteous. They are very considerate of my visual impairment. I am very grateful and appreciative of the drivers and the service in all. Thank you drivers and Capmetro.
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  • Great customer service

    She was very knowledgeable in devices that Pickup provides as well as routing. Road handling skills excellent!!!
  • Super Easy

    Easy to get around.
  • Excellent!

    5 stars all the way around
  • Alegria

    I hope that is her name. She was awesome. So friendly. I always enjoy riding PickUp.
  • Horrible Horrible

    I have been trying to use this app for days now. The app will pin my Home but then it wants me to walk a quarter mile for pickup to a street address that does not even exist. Even the street address into my neighborhood is a street address that is for a totally different street. How hard is it to actually have software that works? MetroAccess has it and has no problem with my neighborhood so why does the same company that runs both services unable to accomplish the same results?
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