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Hitch: A lifesaver for last-minute travel!
I've been using Hitch for a few months now and I'm consistently impressed. It's incredibly convenient for finding affordable rides, especially when I need to travel last minute. The app is easy to use and the rides are always reasonably priced. Recently, I had a situation where I needed to cancel a ride at the last minute due to an unforeseen circumstance. I was worried about losing my money, but Hitch's customer service was absolutely fantastic. They were incredibly responsive and helpful, ensuring I received a full refund without any hassle. Overall, Hitch is a fantastic app for anyone looking for a reliable and affordable way to get around. The convenience and excellent customer service make it a true lifesaver, especially in those unexpected situations. I highly recommend it!Show lesstrey3ego
Convenient long distance ride sharing app
I am a student who travels between Austin and Dallas frequently. Hitch prices are almost always cheaper than a bus ticket, and they have more times available. Additionally, it is much closer than the bus stop on both sides of my journey. Cars usually have more space for luggage, and they also have more legroom, so it makes for a more comfortable journey. However, there are a few things the app can improve on. Tracking your driver is unreliable and the times shown on the app are often different from how long it actually takes for them to arrive. So if you have to be somewhere at a specific time, don’t rely on hitch since it may not take you there exactly by then. Additionally, it does not show you how many other passengers are in the car with you, you only find out when you get in the car. Once, a driver had brought their own personal passenger so the 3 hitch passengers were forced to sit in the back all squished together. Usually that doesn’t happen though, so it’s a gamble on the driver. Overall, I’d say the convenience is worth it and I continue to choose hitch over the bus every time.Show lesschanscrispymori
Want to get stranded in a city? This app is for you!
My ride from Arlington to Austin was cancelled about 15 minutes BEFORE my departure time, stating that I was over ten minutes late. When I contacted their help line (only a chat option), which is not easy to find in the app, they continued to say that it was my fault and they were keeping my money. After stating over and over that my departure time was over ten minutes from not, they blamed it on an app glitch. But I still didn’t have a ride. Then over the next 25 minutes, they kept saying they’d find me another ride, which the CS agent never gave details on, she kept advising me to check the (terrible user interface) app, which was already so frustrating. The app driver info kept changing, stating that although my departure time was past, even though nobody was there. Then an hour and half later, someone called me saying he was waiting for me. What?! The CS agent will not refund me in any way stating that I was late or cancelled my ride. Do not use, or let any of your loved ones, use this ride.
They will be left high and dry. Take a bus instead. Jesus.Show lessSally SN