Leave a Review Hitch
Hitch: A lifesaver for last-minute travel!
I've been using Hitch for a few months now and I'm consistently impressed. It's incredibly convenient for finding affordable rides, especially when I need to travel last minute. The app is easy to use and the rides are always reasonably priced. Recently, I had a situation where I needed to cancel a ride at the last minute due to an unforeseen circumstance. I was worried about losing my money, but Hitch's customer service was absolutely fantastic. They were incredibly responsive and helpful, ensuring I received a full refund without any hassle. Overall, Hitch is a fantastic app for anyone looking for a reliable and affordable way to get around. The convenience and excellent customer service make it a true lifesaver, especially in those unexpected situations. I highly recommend it!Show lesstrey3ego
Convenient long distance ride sharing app
I am a student who travels between Austin and Dallas frequently. Hitch prices are almost always cheaper than a bus ticket, and they have more times available. Additionally, it is much closer than the bus stop on both sides of my journey. Cars usually have more space for luggage, and they also have more legroom, so it makes for a more comfortable journey. However, there are a few things the app can improve on. Tracking your driver is unreliable and the times shown on the app are often different from how long it actually takes for them to arrive. So if you have to be somewhere at a specific time, don’t rely on hitch since it may not take you there exactly by then. Additionally, it does not show you how many other passengers are in the car with you, you only find out when you get in the car. Once, a driver had brought their own personal passenger so the 3 hitch passengers were forced to sit in the back all squished together. Usually that doesn’t happen though, so it’s a gamble on the driver. Overall, I’d say the convenience is worth it and I continue to choose hitch over the bus every time.Show lesschanscrispymori
Want to get stranded in a city? This app is for you!
My ride from Arlington to Austin was cancelled about 15 minutes BEFORE my departure time, stating that I was over ten minutes late. When I contacted their help line (only a chat option), which is not easy to find in the app, they continued to say that it was my fault and they were keeping my money. After stating over and over that my departure time was over ten minutes from not, they blamed it on an app glitch. But I still didn’t have a ride. Then over the next 25 minutes, they kept saying they’d find me another ride, which the CS agent never gave details on, she kept advising me to check the (terrible user interface) app, which was already so frustrating. The app driver info kept changing, stating that although my departure time was past, even though nobody was there. Then an hour and half later, someone called me saying he was waiting for me. What?! The CS agent will not refund me in any way stating that I was late or cancelled my ride. Do not use, or let any of your loved ones, use this ride.
They will be left high and dry. Take a bus instead. Jesus.Show lessSally SN
Very variable experiences
I have taken Hitch four or five times between Houston and College Station, and have had both the best of times and the worst of times. At best, it was a convenient affordable, ride, door-to-door, along a route that has little to no public transportation. At worst, I was stranded for two hours because the driver did not show up, and even Hitch customer support didn’t know that the driver had not come. I found the app cumbersome and not intuitive. I could never be sure that I could find the message thread I had with customer service, it only popped up when the service rep replied to me, but if I wanted to go back and check on some thing, I could never find it.
So the bottom line is that Hitch is a great resource for leisure trips, but don’t trust it if you have to get to a class or a meeting or an appointment at a specific time. In other words, don’t plan on taking a Hitch ride to the airport in time for your flight— you might not make the flight. On the other hand, if you’re not in a hurry after you get off the airplane, a Hitch will get you to your local destination and will save you money.Show lessKhfd3
Good way to travel, very bad support.
I use hitch a lot, 4-6 times per month to travel through cities here, and it is a good and efficient way to move. However, if you experience any trouble, even if you are a frequent rider and spend so much money on this app like I do, dont expect them to do anything for you. They dont care for their loyal customers, they never side with the customer. Running a little late because of something out of your control like a crash? They dont care, they will just repeat to you their supposed policy. This is one of many problems ive encountered, including various delays, cancellations at last minute, and they are allowed to be super late but if you are a minute late say goodbye to your money, cause they dont even give partial refunds. No matter how much you use the app the loyal riders are still treated badly. I understand not being able to help people that use it everynow and then on little mistakes but your loyal riders? The ones that use it so much? Start caring about your clients, most of the people I know use the app could say the same.Show lessJuan carlos gurdian
extremely unreliable
i never write app reviews, but i cannot stress this enough, DO NOT USE THIS APP. i booked a ride a week in advance to get back to school from the airport. everything was fine until 40 minutes before my pickup time I check the app and my driver is in louisiana (i’m in dallas). 30 seconds later my app refreshes and my ride is canceled. 10 minutes later once i finally got a new driver, this driver calls me and says he’s doing another ride and will be late (by 40 minutes… mind you i’m currently stranded at the airport). i’m watching this new driver drive the opposite direction on the map as i’m talking with customer service and they’re being extremely unhelpful. i asked for a card refund for my awful experience and just to cancel the ride but they refused to put a refund back onto the card i used. after asking 10 times they finally agreed and i canceled my ride and spent the extra money on an uber that picked me up 2 minutes later. ridiculous and underdeveloped app with unreliable drivers and awful customer serviceShow lesstrincamps
A Disappointing Experience with Money Loss and Poor Refund Service
I recently had the unfortunate experience of dealing with Hitch application that left me deeply dissatisfied and frustrated. The issues primarily revolved around the loss of money and the application's poor response to the situation, along with subpar customer service.
First and foremost, my initial encounter with this application resulted in a financial loss that I had not anticipated. Whether due to unclear pricing structures, hidden fees, or technical glitches, I found myself out of pocket and struggling to understand why. This initial disappointment set the tone for my overall experience.
In summary, my experience with this application was marked by unexpected financial losses, poor customer service, and a frustrating refund process. I would caution others to exercise caution when dealing with this particular service, as it appears to prioritize profits over customer satisfaction. While the application may have its merits, these issues marred my experience and left me with a sense of disappointment and distrust.Show lessUdai2
has its moments and is very buggy
often late, sometimes cancelled. app is very buggy and crashes/won’t load often. spoke to jen, who i found is actually the VP of customer experience who gave me corporate passive aggressiveness about the system not having a problem when it clearly has issues. though there are delays and other things like traffic which are out of their control, there are better ways to create a better app and optimize the system. saying that refunding the credit for the ride to rebook is enough for the 5 hours i waited is ridiculous. i have met some great people on hitch, and i understand the issues out of their control. i booked my ride for 2 pm- which got continually delayed and then cancelled. i then got a refund credit for the ride which i used to book the next available ride at 5:25, which got delayed to 7 pm. jen told me not to book around that time because of traffic. i had not originally booked for that time. i have used hitch many, many times despite the bugs, delays, and whatnot, but this interaction that denied that they have issues in their system very much gave me a negative reaction.Show lessbrookenp03
Hitch is excellent ride app for city travel
I started using Hitch three months ago for my trips from Austin to Dallas. Previously, I used Greyhound, which I found to be somewhat unsafe. However, Hitch has proven to be a reliable and safe alternative, offering rides with one to three passengers. What I appreciate about Hitch is the flexibility it provides. For example, during my last trip to Dallas, I had booked a shared ride, but I ended up being the only passenger, and the car provided was an XL vehicle. This flexibility is a great feature.
Hitch offers two convenient options: "station to station," which is more affordable, and "door to door" private rides, perfect for when you have extra luggage. They also have various referral bonuses and sometimes even provide Hitch credits if a ride gets canceled on their end. Additionally, they offer substitute options for different times, making it easy to adjust your plans as needed.
All in all, riding with Hitch has been very convenient and, most importantly, safe. I highly recommend Hitch if it's available in your city as a safer and more affordable travel option.Show lessPragati_D
Great idea but
The app hitch is such an amazing idea. The only problem is well the app itself. It’s riddled with bugs and problems. I took a hitch yesterday and the app added a stop in a city about 45 min away because it thought my driver had another drop off. She even showed us her screen how it said pick up 2/2 riders. She obviously did not know about the drop off until we got there because she was driving therefore couldn’t check her phone. This detour added an hour to my trip. Other than the bug with the driving, on my end there are tons of bugs as well. I have Apple Pay set up because I don’t like putting my card into apps, and I have around $70 worth of credit. It wouldn’t let me touch that credit until I put my card info in which was odd to me. I also wish it told us how many people were in the car and accounted for their stops too. Even tho in total, our route was delayed for an hour, there was another person in the car with a different drop off location that also added to the delay, not just the detour. The time the app said I would’ve been dropped off wouldn’t have been correct regardless.
Great idea overall, extremely helpful but I wouldn’t take a hitch unless the inter-city buses can’t get to the city that I want on specific days.Show lessMeese44
