Leave a Review Hitch
Hitch definitely works for business travelers
Hitch is absolutely incredible! I travel frequently between Austin and Houston for business trips, and absolutely love using Hitch. With Hitch, I can book a shared ride for an extremely affordable price, or the entire car for just a little more. Hitch’s incredibly flexible departure times removed the need for me to plan my ride in advance. Just booked 1.5 hours before I needed my ride and got it serviced! Hitch using coffee shops as pick up and drop off locations makes coming to the locations a pleasure. Extremely happy something like Hitch exists!
Also started using hitch in Florida when I travel for work. Super convenient to get between Orlando, Miami, and Tampa without having to get on a plane. Door to door is a game changerShow lessbreathethechords
Worst company ever
Honestly they have the rudest staff. As a ride-share driver who has been making 6fig for the past 5 years believe me when I say this is one of the worst platforms to work on the staff is so rude and make sure you read the terms and conditions on payment on a return trip they updated the departure time to a later time and per their terms and conditions it said I would be receiving a bonus added on. They refused to update the pay rate with that. So I explained to the rude rep Jen that the terms and conditions stated other wise she gave me a whole bunch of excuses as to why I would not receive it then I told her to provide me the terms and conditions that stated otherwise she then stated she was not going back and forth and if I was going to do the ride or not then she got mad that I asked for the terms and conditions based on the ride I had accepted and canceled the return ride. The terms and conditions also states that I will still be receiving the original accepted departure amount as of right now they are not trying to pay me. And I’m sure they will come on here and act as though I was the issue but I will post all the documentation I have on this matter.Show lessBellk683
AWFUL DO NOT USE
I previously left a positive review and after my last few experiences came back to update. My last few rides had been delayed which is inconvenient as is but I understood that sometimes things happen. My most recent experience was awful though. The costumer service is horrendous. I paid extra for a custom time and when my ride was delayed nearly 1 1/2 hours delayed (again) I requested a partial refund for the difference between a custom time ride and regular ride since I obviously no longer received the custom time I requested and there was no longer a difference between what I got and had I just ordered a regular ride despite having paid double the price for a custom time. The customer service was uncooperative and useless. After being a year long loyal customer who has recommended hitch to many people, these one too many poor experiences mean I will no longer be using hitch or recommending it to friends and family. beware of the cons of this applicationShow lessEG7751
Efficient and Affordable
As a frequent traveler from college station to Houston, I started using this app 3 months ago, and it has made my trips so much more convenient. The app offers multiple drop-off locations, which are often closer to my destination than bus stations. What I love most about this app is that it offers discounts for students, making it possible for me to travel home from college at a similar price to taking the bus. The drivers are friendly and professional, and the app is easy to use. Overall, I'm thoroughly impressed with Hitch Ride and would recommend it to anyone looking for a hassle-free and affordable travel experience.Show lessUser490990
Excellent Carpooling App - A game changer !
I recently started using the Hitch app, and I can confidently say that it has become an indispensable part of my daily commute. The user-friendly interface, accurate matching algorithm, and secure payment system make Hitch the perfect carpooling solution for anyone looking to save time, money, and reduce their carbon footprint.
The app is incredibly easy to navigate, and finding a ride or offering one is a breeze. I appreciate how the app prioritizes safety and trust, with features like user verification, reviews, and the ability to share ride details with friends or family.
One of the standout features of Hitch is its smart algorithm that matches riders and drivers based on their route, ensuring that detours are minimal and ride times are optimized. This has not only made my daily commute more enjoyable, but it has also introduced me to some amazing people in my community.
The in-app chat feature is another valuable addition, allowing riders and drivers to communicate seamlessly without having to exchange personal contact information. This ensures that everyone's privacy is respected while still enabling easy coordination.
Overall, I highly recommend the Hitch app to anyone looking to improve their daily commute, save on transportation costs, and connect with like-minded individuals in their community. Hitch has truly revolutionized the carpooling experience! Five stars!Show lessJoe Davis Akkara
Hitch Ride App - Convenient Multi-City Travel with Room for Improvement
Hitch Ride App offers a fantastic solution for multi-city travel, making it easy to explore various destinations seamlessly. The convenience of planning trips between multiple cities is a standout feature that sets it apart from other ride-sharing apps. However, there are a few areas where the app could benefit from improvements. The user interface could be more intuitive and visually appealing, which would enhance the overall user experience. Additionally, the app currently lacks the ability to view past trips and book multiple trips simultaneously - features that would be beneficial to frequent travelers. Lastly, there are some bugs that need to be addressed, such as the inability to tip drivers in certain cases. Fixing these issues would significantly improve the app's functionality and user satisfaction. In conclusion, Hitch Ride App is a promising and innovative solution for multi-city travel, but there is room for improvement in terms of UI,, and bug fixes. With these enhancements, the app has the potential to become a go-to choice for travelers seeking and efficient transportation options.Show lessVidhin05
Flexible options for college station
I’m currently a master’s student at Texas A&M University and this app is really so helpful when i wanted to travel to other cities such as Dallas, Austin. For Austin specifically, i could not find any other option and hitch came to my aid.
Sometimes, i faced difficulties when my ride was delayed but the customer care representatives were very helpful and responsive. This and some text notifications instead of push notifications would be helpful.Show lesspcarribean8
Great Concept, OK Execution
I love the concept of this app because it solves a lot of problems with longer distance rides. You don’t have to sit on a public bus, and it’s more comfortable to travel by car.
I’ve used hitch five times now. Twice I ordered a door to door, and it was a very smooth experience. I could see where my driver was a bit before the scheduled pickup time, and they were on time as well.
The other three times were not so smooth. I used a station to station, one of them was a shared ride where we had three passengers and one driver. The driver was an hour late to the pickup location.
Second time the driver was probably thirty to forty minutes late and it was a private ride, except he didn’t communicate with me at all on whether he was coming, where he was, ETA etc. until a while had passed.
Third time I booked a ride for my boyfriend and the driver was an hour late, and the phone went straight to voicemail everytime. Luckily customer service was able to tell me he was still coming, but overall it was still an unpleasant experience since the ride was supposed to start at 8:10pm and instead only got picked up at 9:05pm, making a late ride even later.
Overall I would say the drivers are nice and the app works. But the wait times and uncertainty of whether drivers are coming or not makes me not enjoy the use of the app, even though I will still use it because it’s the only app that offers this service currently.Show lessbubblewrap17
Great app, an affordable substitute to Uber between cities
The app is great, especially for college students that need an affordable manner to travel between cities every now and then. I use it to travel between College Station and Austin, and it has worked great for me. It is for sure a better option that using Uber, bus, or buying a car if you do not use it daily. However, sometimes the app stops working and does not allow searching nor booking rides on my phone. In these cases, I have to use a friends phone and hope it works in their phone, which is a pain. I am guessing it is a software problem and hopefuly it will be solved in a future update.Show lessvibalcam
Disappointing unreliable service; would give zero stars if I could
Booked a Door-to-door private Hitch to catch a flight in a neighboring city. They changed drivers, was ok with that. And 45 mins before the scheduled pickup time, the driver delayed the pickup time by another 2.5 hrs which wouldn’t work for me. I was forced to cancel the ride and the app wouldn’t issue any sort of refund. When I contacted customer service, they were unwilling to help. I can understand 30-45 min delays, it happens. But a whole 2.5 hrs delay is unacceptable. The customer service representative was unaware of the pickup time change as well and seemed least interested in helping me sort this out. And this has happened with multiple friends who have tried to use Hitch in the past. It’s sad to see an app with so much potential shoot itself in the foot like this just because they don’t have good control over driver accountability and quality app organization. Would never use again and will definitely not be recommending it to others.Show lessaparmurali1993
