Leave a Review Hitch
What’s there to lose??!
I was once lamenting to a friend about the time I took a $200 Lyft between Austin and San Antonio (I had waited too long before buying a bus ticket or finding a ride and really needed to get to SA on time for a party), and my friend told me about Hitch. I’ve since taken Hitch between Austin and my home in Dallas several times, riding both with friends in a private car and with strangers in a shared ride, and so far each of my experiences have been easier, more pleasant and less stressful than the last, and at literally a fraction of the unspeakable price of a 180-mile Lyft ride! What a godsend!Show lessxCHRISTOPHERxxx
GREAT service concept, BAD glitchy app design
i drive for hitch in the San Antonio area, all my passengers have been ultra friendly. however the app has many buggy glitches & is not very user friendly. i get notifications that there are trips available to me then open the app & they disappear. what i’d like to see is a rider calendar who are leaving from my area so i can pick days i would like to drive instead of manually checking rides available. payouts are decent, about enough to cover gas in my vehicle. help desk & customer service are useful to answer questions. just make the app more user friendly & it will be a great appShow lesssan anto spurs
Convenient for College Students
I just started college in a different city from my hometown. I wasn’t able to go back home very often because all the buses were either far away or expensive. It wasn’t until I found this App that I was able to visit my family more, and what makes it even better is that I was able to pick my own time and date to travel. It’s definitely more flexible
than any bus, the cost is reasonable, and it’s a great way for college students to start traveling independently and comfortably.Show lessJoselyn Lozano
Great app
I love using hitch. As a college student it really helps to get around cities without having to drive myself. Putting on my headphones and getting work done on the way is great. I have used hitch a couple of times mainly from college station to Austin and I have had great experiences. The customer team has been great always. The only thing I wish they could do better is on having a customer support phone number to help expedite the process when there is an issue. Even though they have a chat help available, I definitely think the phone number can help when there are issues. Other than that I really recommend using this app to anyone!Show lessg_ashley32
It’s Uber between cities, great option especially for college students!
As a college student Hitch has been a great and affordable option for going home and back. I’ve always been able to get a ride when I needed it, however there have been many inconveniences and since this operates like Uber it is not quite as reliable as a megabus or some other alternatives. There have been occasions where I’ve had to wait an extra hour or two after my originally scheduled pick up time because of drivers not showing up, but the Hitch customer service has always made sure I got a ride back eventually.
Any issues I have with this service are mostly due to the drivers themselves as opposed to the Hitch app or Hitch customer service.
I’d recommend Hitch for anyone not in a rush to get to where they need to be or anyone not wanting to travel by other means. It’s a solid option.Show lesssushi app review
Not what it used to be
I started using this app last year the app was great and so were the prices. Although there was a time when I was told to be at a drop-off location and stood there in the heat for hours because a driver was not found. There was also no communication at all. I had to call and ask what the issue was and no notification was sent out at all. I along with other passengers were standing there stranded. It was truly such a traumatic experience. I also feel like now that this app has gained some traction the prices for a ticket has SKYROCKETED. I used to pay 20 dollars for a ticket and now I’m paying 50+
I also think that there should be a standard to what car is allowed to be able to take people. I say this because one time I was in a car so small it was genuinely the size of a clown car. And it was a full ride. Definitely was a miserable experience there was not even space in the “trunk” to hold our belongings. We sat squashed and uncomfortable the entirety of the ride. So I think there should be some type of standard. I also think it would be nice if the passenger also knew prior to getting in the car there will be multiple pickup and drop-off locations.Show lessWhitadjei
Excellent service in all regards
Overall excellent service. The one and only time I had a no show driver, the customer service was fast and excellent, even after hours. All my other drivers have been kind, clean, and reliable. It’s an excellent service. To be clear I have only used the premium service but if you schedule the right time, it is by far cheaper to be picked up at your door and dropped at the door of your location (specifically between San Antonio and Austin) than it is to take a ride share to a bus station, take a bus, then take another ride share to your location adds up to anyway. But yea overall it has been great!Show lesssmcaalrre
A much-needed alternative!
I use Hitch a lot and I highly recommend it to all. It’s a creative solution to the problem of getting a ride long distance, between cities. Rather than have to use Greyhound/Megabus which has lots and lots of downside, or having to pay hundreds with Uber/Lyft, Hitch offers what we’ve been needing - low cost, enjoyable, and reliable rides to lots of different Texas cities and now I believe they have expanded out of state. All my drivers have been really cool. Once in a while I’ll have a driver who arrives late, but I can tell the company takes that very seriously and it has improved on this over time. Overall Hitch has been a godsend to me as I commute a lot for work. Very grateful and highly suggest trying it for yourself next time you need to travel to another city.Show lessMike from ATX
weekly customer and never been disappointed.
I took more than 20 rides in past 3 months and never been disappointed or never had to mismatch on my time bounds.
so I am student who traveled back-and-forth from Dallas to College Station every week for my single Monday class.
my experience says:
** I never had to become anxious about my travels to catch up my afternoon class because hitch really has a good customer service and reliable arrangement team.
** also Hitch was really affordable across 180 miles (sometimes I paid almost equal money to Uber within Dallas for 5-15 miles 😑).
** the drivers are great folks, and I have some fondest travel stories with some of them.
I am an international student and getting along with American folks for three hours, sharing all kinds of experiences, talking about hobbies, music and everything that is possible was always best part.
** many times I caught up with my homework on the road too! Lol.
** having multiple available ride-schedules each day really helped a lot. sometimes I made back-and-forth journeys in one day. Took 9 AM morning ride and came back by 7:30pm evening ride!! I 10/10 recommend this service for cross-city travels.
many many thanks to the team!!
I have a recommendation for team though. if possible make ride history available; and when we are tipping our drivers through app, please let us know it reached them.Show lessprabodhisol
Not good for working professionals
I have used this app as a student and it was good although there were couple of times when it got delayed but as a student I don’t have to care but as a professional I used it for the first time to take my flight from Austin. I specifically booked it early in the morning so that I will have plenty of time if something happens but the driver did not show up and they booked the cab after 3 hours and there was traffic on the way which led me to miss my flight and possibly loose my job I hope that doesn’t happen. But I won’t recommend this if you are on a schedule. They refunded me the credits but what’s the points it’s like you go to a restaurant and the food is bad and the owner says get the credits so you can visit and eat the food why will I go to the same restaurant where the food is bad.Show lessgsskk hi kobtfviices
