Leave a Review Hitch
DO NOT USE THIS APP!!
Drivers are unreliable, and if they are late and you need to cancel you can only redeem for credits. If you have somewhere to be, this app is a waste of money. I paid $120 two days in advance for a trip from Gainesville to the Orlando airport. I was guaranteed an 11:30am pick up, but the driver never showed up!! I called and texted but received no answer. Customer service transferred me a ride that didn’t leave until 2pm, which would cause me to miss my flight. I asked them to cancel and they told me I had to do it myself, which would cause me to receive credits and not a refund. I had to threaten multiple times to contest the charges as fraudulent with my bank before they manually issued me a refund. I then had to pay for a $200 Lyft, and nearly missed my flight!!
Do NOT use this app if you want to get somewhere in time. Customer service agents attempt to deceive you into canceling yourself so they can hold your money!!Show lessallytee123
TERRIBLE app for drivers.
On top of lying to their employees about the pay they will be receiving (a ride will say you’ll get full pay even without a return ride but will NOT GIVE YOU FULL PAY), the customer service is awful. If you have any problems with the representative you’re talking to and need to talk to someone higher up, they will straight up deny you the ability to do so. They recently changed their requirements for cars making ANY SEDAN MADE BEFORE 2017 UNUSABLE ON THE PLATFORM. What purpose does that serve? I’ve been using hitch as a way to pay my bills for month and now i’m fired because my perfectly stable vehicle was made in 2015? I had a 5 star review on hitch but they truly do not care. DO NOT WORK FOR HITCH. The app is also incredibly unstable and at times totally unusable. Rides that have already been accepted will still pop up. Oftentimes a ride from one city will display as a ride from another city, and you cannot tell until you’ve picked up the ride. This is an embarrassing excuse for a “side gig” job, DO NOT WASTE YOUR TIME.Show lessMichael with the 2015 Corolla
Awesome app!!
I am a Florida college student who travels often between different cities in Florida. Before I knew about Hitch, it was very hard to plan trips because bus times were inconvenient and ubers/other car services were very expensive. Once I discovered Hitch, I never looked back. I pay $30-$70 for 2 hour trips that would cost me $200 with other car services. My drivers have always been super friendly and made me feel extremely comfortable. I 100% recommend this app to anyone who wants to travel long distances for an affordable price!!!Show lessathenoulaaaa
Great App!
I have really appreciated being able to use Hitch to get between college towns. I have used the app for over a year now. Most of my experiences have been really positive, and honestly the app has been a life saver when I need to get somewhere fast. The drivers are also usually kind and courteous.
My only concerns are lack of safety features and instances where I have had negative experiences with drivers. However, the Hitch team is always really responsive and helps me out every single time. I also know every driver received a background check, so that gives some piece of mind. I appreciate the app a lot!Show lessIzi3y
Great app when going to another city in Texas
I really like the fact that there is a ride for me to go back & forth between cities with many timelines. Drivers I was able to met were nice and the rides were smooth. Also, the app shows where the driver is in real-time within 1-hr of ride. This was real helpful and relieving to know where my ride is. The customer service is very nice as well. Good etiquette and response. On the other hand, there are some things need to be taken care of: 1) One time, the rider didn’t show up. I called, texted, asked the customer service and they told me to wait. However, the driver wasn’t there in the end and another driver had to be called upon. I began my trip 2 hrs later than previously scheduled in the end. Drivers of the app should be more responsive to passengers and should stick to schedules. 2) Customer service is only possible thru texts, which I found a bit annoying when I had to ask something right away. It would be nice if they have a phone number to call. 3) The price is expensive. My friend recommended me this app last year for the cheap price and the good ride. However, the price is more than the gas price to go between cities(+$10~20 more than my car fuel cost). I don’t think I will use it often if the price is kept so high unless I don’t want to drive.Show lesstk38485
Could need more improvements
I was recommended to Hitch by an Uber driver. I’ve been using it if I ran out of my options with buses. Below are my pros and cons based on my personal experience with them. Cons: - not be able to see the driver info or contact him except only 1 hour prior to departure - driver may change depending on your booking days to your departure day. - driver estimation arrival is never accurate ( I had a few cases where my driver was late for 2 hours without any notification). - their prices are expensive - Refund only back to your account credit not to your original payment - there are no reviews shown on driver/rider profile Pros: - Reliable and fast customer response - easy to book - app is user friendlyShow lessリズヤフスナ
Love this app!!
i’ve used this app for almost a year now. i go to college in tallahassee and use this app to come home to my family in jacksonville. i also do long distance with my boyfriend who lives in jacksonville. i’m so grateful that i get to come home and see my family and boyfriend more because of this app. the only reason i give it 4 stars is because most of the time when traveling from tallahassee to jacksonville the driver is late. although this is tolerable because they guarantee you that you will have a ride that day. i’ve had to wait for three hours before but i’m happy i can still go home. thank you hitch! love ur service 🫶🏽Show lessRuqayyah Basrai
Excellent Side Hustle For Traveling
As a driver for Hitch, I really enjoy the convenience of being able to drive whenever I am traveling from College Station to any major cities in Texas. With this app, I am easily able to pick up rides to and from major cities that I am already going to regardless. It is an excellent tool for significantly reducing the cost of driving to a city. Additionally, you are able to put yourself down for times when you would like to drive so that you can be notified of pickups at that time. The app pays well and quickly when you cash out.
In spite of these qualities, the app has a significant flaw in how riders are notified. Instead of the app notifying you of a potential pickup with banner notifications, you have to manually open the app to see notifications, meaning that rides can be missed if you aren't quick enough. Having the ability for the app to notify you without having to open it would make for an easier to use app that allows drivers to meet ride requests. On the rider side, I feel as if the rider should be able to see the days in which drivers have set themselves to be available for pickup to make coordination of pickups easier.
Overall, this is an excellent app for riders and drivers and I look forward to their expansion into other parts of Texas and the rest of the country.Show less11244234686;(.),:
Addresses a unique niche in rideshare services that no other meets nearly as well
While other rideshare apps do allow city to city, they often only do for an extremely high rate and it is in my experience a game of chance as to if anyone will even accept a long distance ride. hitch uniquely approaches the need/want for city to city rideshare servicing in such a way that allows it to be way more affordable And not as up to chance regarding drivers accepting. This is awesome especially for those who need a for sure ride for something that absolutely cannot be skipped and who don't want to take a bus. :)Show lessAnthonyElMedic
Update: ALMOST STRANDED/ ME & MY DOG
I almost got stranded in Houston late evening. I was told if I had a service animal I’d be able to ride shared as long as I let them know as soon as I booked the ride, which I immediately did. Come time for the ride, the driver was never informed about my dog and I was on the way to being dropped back off where I was picked up. I was going to be left stranded with my dog hours from home!
Chatted with customer service for them to tell me I broke their rules, I didn’t, and I was being kicked out of the ride. Then speaking with the initial person I told of my service animal before, he had the nerve to say, “I didn’t realize you were taking a shared and not taking a pet carrier.” But.. I spoke with him before and after I booked my ride and their rules clearly state support animals can ride in shared rides and do not have to be in a carrier. He’s the one who sent me there rules and protocols! 🤬 I’ll never ride hitch again, I’m not trying to be stranded smh
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I love it! Much better than Lyft when traveling between cities. It’s fast and efficient with friendly service. I use them whenever I’m traveling a long distance in state. Very neat app.Show lessStevohni
